To tell somerfield that my DDs coat that was damaged in the store today cost over £20 when actually it only cost me £3 in a charity shop.

[exasperatedmummy]

Because it was THEIR FAULT that my DD fell over and hurt herself and ended up covered in fresh cream.

Oh, and you are going to love this - after i had shouted at the young lad to get the manager, she turned up and went to get the accident book. No one offered me any help to clean up dd and she was screaming because she was "dirty". I went and opened a packet of kitchen towels to wipe the cream off. The guy then can and shouted at me that "you can't just do that", i was going to fucking well PAY for it (well actually i probably wasn't going to because i figured they might say, hey, no problem). I totally lost it, and i mean i lost it - i had to scream at this guy to get away from me, partly because he was upsetting DD but mostly because if he had stayed "in my face" i think i might have landed one on him.

I was actually mortified at losing my temper and i had to go in the office and calm down. The manager woman was OK, but things were handled badly - all the bloke could say was "she should have seen the sign" SHE IS THREE FUCKING YEARS OLD AND FUNNILY ENOUGH CAN'T READ YET!!! [ANGRY]. My gripe with tthat is that the pot should have been picked up and a sign put up, then the cleaning stuff fetched. We had been standing there for ages and no one had appeared, its just that DD walked straight into it, the sign was Beside it - i was livid, demented almost with rage. I have never ever lost my temper like that before - am pretty sure i actually see red.

So, to have them compensate me £20 for a coat is quite just i feel. I could have pushed for more as the coat came from GAP and i know they were £45 last year, but i did only pay £3 for it. I don't think £20 will bust their banks will it.

If i hadn't have been treated so badly after the incident i would probably have let it ride, there WAS a sign, it wasn't anyones actual fault. All it would have took was one person to come up to me and say, "oh dear, is she Ok, here, let me help you" Grrrrrr

Blimey!

EM, if your daughter was upset and crying, I don't think that shouting and screaming at the member of staff was really going to help her? Your reaction sounds quite extreme.

the OP with mix of shouting and general cross air gave it away!!

bad karma.. if you claim wrongly, you will lose out some other way.. tis the natural law

Have read more and yes, you def need to deal with your anger management. FWIW I get those 'rages' too (think they are quite common amongst parents of toddlers ) and can't seem to cry anymore, just go beside myself with rage. Anyway, wanted to give you more support than my original post...

oh ear lulu, am i really that bad?? Really???

i don;t want to be thought of as "scary fresh cream lady"

yabu and way OTT. to be hinest i feel sorry for the lad working there,you sound like a nightmare to deal with

erm, you are not that bad, but you have a particular style, when you are a bit cross.
in the nicest possible way

I hate this sort of treatment. I once sued A DeVeres hotel becuase of this sort of reaction. If the duty manager had simply asked if I was okay following an accident (which was very much their fault) rather than waving accident forms under my nose, I would have gone away quietly. Instead it cost them a fair amount of money and lots of solicitor's fees.

BTW - not suggesting you sue them at all, but I would be writing a letter of complaint regarding the particular member of staff who was a twat!

I think you've lost your sense ogf proportion, even if the coat cost £45 it sinlt irrevocably damaged . The sign was there , you saw it but your dd slipped. an accident. You say the bloke was young , he probably would n't even realise whether a child of your dc's size could read or not and I bet the sign had a picture too. The manager could have been more symapthetic but if you were ranting away I can sort of see why they have may have thought better of it. At least your dd wasn't injured. Stick the coat in the wash and move on.

YABU

1.How are they meant to know that cream has spilt if no one informed them

1. Shouting in his face is bound to be the most upsetting bit for your DC

1. It's a bit of cream ffs, surely it will wash off.

So... there was a split cream pot in the store, which they had put a sign next to while they waited for someone to clear it up, but your unsupervised three year old ran into it, and then slipped over?

Do you think they should have closed the store when the cream was dropped?

oh my god , totally over the top, fwiw most shop staff would never ever attempt to clean somebody else's child, especially one that belongs to a screeming mad woman. most 3 year olds would not like being cleaned by a stranger and lots of parents get very funny about people touching their kids. the accident book has to be filled in if somebody has an accident, its required by law, as for the coat just wash it, cord washes fine. tbh i think you owe the staff an apology not the other way round.

Yabu.
Accidents happen.
Chill.

scary fresh cream lady, i am not sure why you cannot predict such things and equip you daughter with the appropriate foot attire

a) ice skates

b) those slippers that clean whilst you walk

v. bad form

which is fair enough if you have enough staff to do so. If you are running on minimal staffing, the person who it has been reported to has to get the sign and go and find the mop/ brush/ cleaning gear etc.

Two things, firstly, MP - my DD was not unsupervised - we were chosing yoghurts. I honest to god didn't see the sign, although how i didn't i don't know. I didn't demand the coat was replaced, the woman looked at it and said, "well, thats ruined isn't it - we will replace it".

Secondly, i do agree with everyone that i shouldnt have shouted. But i did not shout in the guys face, HE shouted in mine. I was out of order and i have admitted that.

I am going to wash the coat, if it washes out, i will tell them. If not, i'm going to take the money as the chances of replacing the coat with another one as nice from the charity shop is unlikely.

more importantly than that - The pregnant hedgewitch??????? Congratulations!!!!!

I do consider myself to have received an official mnet wrist slap. Probably deserved.

What makes it even worse, that my shopping basket had an onion and a bottle of newquay brown in it - they probably think im a mad alkie, but that was to put in my dinner!!! honest i was Well, maybe a small smidgin for the chef.

Totally ott reaction imho. A coat can be washed. You shouting and screaming probably didn't help your child.

Ok where I work a sign goes out and one of stands there to direct people round the spillage whilst sending someone off in search of a cleaner. If you did by some mischance slip we would call a first aider and find blue roll to mop up.

Shops can be hazardous places children remain the reponsibility of their parents not the staff in the shops. MY children are in the trolley (wether they like it or not) or have to walk beside the trolley (aged 3 and 6) I do not let them run around the shop and cannot for the life of me understand why any one would just let kids go wandering round a large busy shop, aside from the fact that they could fall what if someone wandered off with them.

Sounds like you made fool of yourself. Total OTT reaction. YABU

sorry x posted. Can see you said she was supervised. Still get cross with parents who don't though~!