Because it was THEIR FAULT that my DD fell over and hurt herself and ended up covered in fresh cream.
Oh, and you are going to love this - after i had shouted at the young lad to get the manager, she turned up and went to get the accident book. No one offered me any help to clean up dd and she was screaming because she was "dirty". I went and opened a packet of kitchen towels to wipe the cream off. The guy then can and shouted at me that "you can't just do that", i was going to fucking well PAY for it (well actually i probably wasn't going to because i figured they might say, hey, no problem). I totally lost it, and i mean i lost it - i had to scream at this guy to get away from me, partly because he was upsetting DD but mostly because if he had stayed "in my face" i think i might have landed one on him.
I was actually mortified at losing my temper and i had to go in the office and calm down. The manager woman was OK, but things were handled badly - all the bloke could say was "she should have seen the sign" SHE IS THREE FUCKING YEARS OLD AND FUNNILY ENOUGH CAN'T READ YET!!! [ANGRY]. My gripe with tthat is that the pot should have been picked up and a sign put up, then the cleaning stuff fetched. We had been standing there for ages and no one had appeared, its just that DD walked straight into it, the sign was Beside it - i was livid, demented almost with rage. I have never ever lost my temper like that before - am pretty sure i actually see red.
So, to have them compensate me £20 for a coat is quite just i feel. I could have pushed for more as the coat came from GAP and i know they were £45 last year, but i did only pay £3 for it. I don't think £20 will bust their banks will it.
If i hadn't have been treated so badly after the incident i would probably have let it ride, there WAS a sign, it wasn't anyones actual fault. All it would have took was one person to come up to me and say, "oh dear, is she Ok, here, let me help you" Grrrrrr