Air B n B guests no longer need to clean up after themselves

[lonelylou09]

Wondering what everyone's thoughts are on the upcoming changes to Air BnB bookings where owners will no longer be able to ask guests to strip beds, remove rubbish or even wash up after themselves.
I'm a cleaner and I'm worried this will mean I can no longer do changeovers properly.
I currently do a 5 bed 3 bathroom that sleeps 10 and it takes me the whole check out time (5 hours) to turn the property over. That's with guests having to strip beds, remove rubbish to correct outside bins and at the very least load up the dishwasher and put it on.
If I have to add this on to It could easily add on an hour which means check out or in times would have to be adjusted and people already moan or turn up 2 or 3 hours early or leave an hour late.
So I'm guessing I'm asking what peoples thoughts are if you use air B and b. Do you do these things if asked and would continue too if you can't be asked to? Or do you think this isn't your place to do it? Does it make a difference if there is a cleaning fee charged separately?
My view is it's not a hotel ..its self catering and you should leave it as you found it. I always put a lot of effort into trying to ensure when the guests arrive it feels like no one was there before then and it's theirs for the week.
If I stay anywhere...even a hotel I'll strip the bed and set the bins ready to make it easier for the cleaner.
But although most guests are great you do get some that you just wonder what Thier own home is like.

I have used a few Air bnbs here in the Uk and USA. Only on the last one was I asked to strip the bed if I had time. I always wash up and put the dishwasher on. I always leave the towels in one place - either in the bath or on the floor. Rubbish I will take out of the place . I think it's a bit cheeky to ask people to strip beds when you are paying a thousand pounds a week for a place and that includes a cleaning fee.

This was one of the reasons I never used Air BNB, we go to self catering lodge type holidays a lot and are perfectly happy with the basic requirement to strip beds, empty bins and not leave dirty pots in the sink because they don’t charge a cleaning fee.

The fact that Air BNB hosts expected customers to clean the property and pay for someone else to clean it too was enough to put me off completely.

I actually agree with this. We have stayed in air b&bs many times with our dogs. On one unfortunate occasion one of my dogs pissed on the sofa. I was mortified. Went out and bought a load of cleaning products and tried to do what I could but in the end I fessed up to the host, knowing that there could be an additional cleaning fee. But there were people going in the same day as us and I just didn’t feel right about it. The host was completely unbothered - just said ‘don’t worry about it my cleaners will sort it.’ Not sure how they could have sorted it without replacing the sofa cushion to be honest.

Good for me, not so good for the people going in next.

No I'm not fitting in another job for that day and I have a great relationship with the owner. But I know especially in the busy season some guests hate they they can't check in before 3. Very often they will turn up early as it is. I once had a whole mini bus load turn up at 12 and want to come in. I said check in is at 3 and it will take me until then to finish but if you need to use the loo and leave all your luggage here feel free. Which they did with no issues. But they then left a bad review stating they weren't allowed to check in early. They also left the place in an absolute mess with vapes hidden under the mattresses in the kids room and food and wrappers under the beds. So you can't win! I guess going forward I might have to suggest altering the check in time with the owner letting the guests know if I'm going to be finished earlier or not as I won't know what's its like until I get there.

The issue here is allowing dogs - more than once - onto furniture when you know that they have pissed on it before. This would horrify me and is horrendous - you absolutely should be mortified. I can’t believe you’re bashing Airbnb owners when you’ve done that in their property 🙄.

Somehow It always seems that multiple property owners seem to be the villain. Some deep seated British envy politics or something… fuck knows.

No offence to you as you tried to do the right thing but this is one reason I avoid Airbnbs & hotel rooms that allow dogs. I don’t know what the dog has done and if the owner has cleaned sufficiently.

And before anyone says it - yeah yeah humans can pee or shit on seats etc too but I’m not going to find an Airbnb that doesn’t allow other humans!

No I mean in general leave it as found. Furniture in place is a big one as they sometimes move furniture around which I then have to try to move alone. Our requirements so far have been strip beds and places in bags provided, empty bins in house into correct outside bin which is just by the back door, and place any washing up on dishwasher. There are some others like clean up after your dog mess ect.
I don't expect anyone to clean or vacumn or mop. I guess me having to strip the beds on a whole isn't so much of an issue but it feels like now it's free rein to just leave everything for the cleaner to sort out. I do general cleans too and I don't do washing up as that's not classed as cleaning.

If you had your own cleaner would you expect them to wash up your dirty pots or clean (ie hoover, mop, dust, clean toilets etc)? Luckily I’ve never encountered any of these entitled guests in 12 years of hosting. This thread is batshit. Only on Mumsnet 🙄🤦🏼‍♀️😆

Yes I've been at work today and it was on page 2 when I left so this is obviously a hot topic!
The flat sheets are a pita but it's what is supplied from the linen company so there's no choice.

It seems fairly reasonable to me that it would take just under 2 minutes to strip each bed, unless you expect the cleaner to sprint round the house. I get your point but arguing against perfectly reasonable timelines doesn’t help tp strengthen it.

We had the furniture thing once (well, many times but only one time really stands out). We have 3 separate dining tables - one in the dining room, one in the conservatory and one on the terrace by the pool. They're all the same size. For some reason guests decided to move the interior dining table (which is about 5 times the weight of the others) onto the outdoor terrace instead of use the terrace one, or move the conservatory one which is super light. If we hadn't have been there, there would've been no chance at all of our cleaner moving it back by herself. We couldn't for the life of us figure out why they moved it outside, so strange.

My advice to you as a cleaner is to not work with hosts who do same day check ins. There are air bnbs who do not but they are both high end and they pride themselves on their service/facilities.

The poster didn’t say the dog had already pissed once and been alllowed on again did they?

Yes stripping a bed takes about 2 mins. Especially if you count dusting the sides and getting rid of debris and hair.

The other thing is that I really think beds should have some time to air before they are remade. Especially as the people using it are strangers to each other.

Did that poster say they let the dogs back on the furniture after they peed? I can’t see that.

Either way that’s still irresponsible of the owner knowing that dogs can be unpredictable to have a same day check in when they know a guest with a dog is staying. The owner should either not allow dogs or not have a same day check in. It can’t be that rare for a dog to piss on a sofa in an unfamiliar place right? And when it was brought to their attention by OP, they could’ve at least charged an extra cleaning fee to get a cleaner to stay for longer to properly tackle the dog piss sofa. The fact they were so flippant about it doesn’t bode well.

This is my issue nowadays with various businesses that allow dogs tbh - they don’t have enough in place to make sure accidents are cleaned.If you are an Airbnb owner that wants the doggie pound, you should also be prepared for the responsibility that goes with that.

As a cleaner, I'm pretty much amenable to all tasks a household might need. They'll just have to pay me for the time I spend.

Some cleaners do.refuse to do beds, or wash dishes etc.

When you choose to clean air bnbs, you know that you aren't doing homes and therefore, you don't have the same liberty to say you don't do dishes etc when the idea is for the place to be fully cleaned and sanitised for the next paying guest. You (can) get paid more as an air bnb cleaner, but the downside is that you have to deal with whatever before the next person arrives. That's the point of you

No they didn't. Reading comprehension hasn't been in abundance on here.

Same here. We use hotels and B&Bs and never leave a mess.

But we don't strip beds. OK, it takes seconds, but that's what the cleaner is being/should be paid to do.

I am the cleaner..did you not read my post? I've cleaned this property for 3 or 4 years now and there's only me to do it. Sometimes the owner is about ..sometimes shes not. I also do her house which is next door.
It's not about extra pay but obviously cleans after some guest who take full advantage of these new no rules rules will take a lot longer. I don't think there's anything worse as a cleaner than to still be there working when the next guests arrive as the previous ones trashed the place.

I don't have a cleaner. Far too working class for that!

But surely this was not the first time ever? I have never been anywhere that allows dogs on sofas.

I think it's been a bit heavy handed.

Really all AirBnB needed to do was make it mandatory for owners to publish all house rules on their listing so people who book are informed, and make it that any other house rules are unenforceable.

That and making it so that a cleaning fee can only be charged where there's no requirement for the guest to clean.

But you are cleaning a large property and really there should be 2 of you. I have already said that when we stayed in a property of this size there were 2 cleaners.

This is why I won’t stay in pet friendly accommodation. Fur piss stains and smells. Wet dog smell in general. Gross.

What on earth are you talking about? My dogs never have done that before. We’ve taken them to multiple places and it’s happened that one time. The air b&b allows dogs. With that comes the risk that dog related accidents may happen. They should have provisions in place for this sort of thing happening. I absolutely did all I could to rectify it myself and when it became clear that it would probably need a deep clean I informed the host. What more could I have done? It’s their responsibility to sort it. Whether or not he replaced the cushion i don’t know, that’s not my business or my problem. But as he had people coming in the same day i would hazard a guess he probably got his cleaners to spritz it and turn the cushion over.

It is all about greed. They open to dog owners because it widens their market. They accept same day bookings rather than leave it empty overnight to allow for a thorough clean and to deal with more difficult issues such as this to make more money. I’m not the one who should be mortified.