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Air B n B guests no longer need to clean up after themselves

545 replies

lonelylou09 · 26/10/2026 08:07

Wondering what everyone's thoughts are on the upcoming changes to Air BnB bookings where owners will no longer be able to ask guests to strip beds, remove rubbish or even wash up after themselves.
I'm a cleaner and I'm worried this will mean I can no longer do changeovers properly.
I currently do a 5 bed 3 bathroom that sleeps 10 and it takes me the whole check out time (5 hours) to turn the property over. That's with guests having to strip beds, remove rubbish to correct outside bins and at the very least load up the dishwasher and put it on.
If I have to add this on to It could easily add on an hour which means check out or in times would have to be adjusted and people already moan or turn up 2 or 3 hours early or leave an hour late.
So I'm guessing I'm asking what peoples thoughts are if you use air B and b. Do you do these things if asked and would continue too if you can't be asked to? Or do you think this isn't your place to do it? Does it make a difference if there is a cleaning fee charged separately?
My view is it's not a hotel ..its self catering and you should leave it as you found it. I always put a lot of effort into trying to ensure when the guests arrive it feels like no one was there before then and it's theirs for the week.
If I stay anywhere...even a hotel I'll strip the bed and set the bins ready to make it easier for the cleaner.
But although most guests are great you do get some that you just wonder what Thier own home is like.

OP posts:
SimpleNovember · 26/10/2026 12:15

Sorry I disagree with you entirely and it actually drives me mad when you are asked to clean your bnb, after you’ve been charged a cleaning fee. I used to own an air BnB - I didn’t charge a fee and never asked guests to do any of the stuff we are now asked, it’s so entitled. You charge a cleaning fee, so you should clean and 5 hours is more than an enough time. Guests pay enough and It’s part of owning an air BnB.

I was away a few weeks ago and we were asked to strip the beds, fill and start the dishwasher, empty and take the bins away with us (we refused because the biggest bins were a ten minute detour!!!) and the lady came round with bin/sheet bags for us the night before we left whilst we were trying to enjoy our last night. There were also a ridiculous amount of rules - don’t fill the bath because there won’t be enough water for the showers (get rid of the bath then?!) Don’t use cleaning products as they smell, clean spillages on the floor immediately as they will stain etc etc, it was exhausting and we will not go back to that house due to them. I’ve also noticed that Air BnB owners are now making check in later and check out earlier and I’m sorry with the prices how they are, I would rather stay in a hotel!

10cupsofcoffeeplease · 26/10/2026 12:15

I also despise having to spend my last morning of my holiday cleaning when I know full well the house was dirty when I found it. Last time we used an AirBNB, there were dirty cutlery and cups and dishes put in the cupboards. So not only did I have to clean on arrival, I also had to clean when leaving so I wouldn't get a bad review.

And no, higher prices don't put me off. I prefer AirBnBs as I have a child with allergies and we cannot eat out at restaurants/hotel buffets/take aways. I have to be able to cook from scratch. Aparthotels are few and far between, especially if we are visiting family in the UK.

AbouttimeIhadanewusername · 26/10/2026 12:15

EggsistentialCrisis · 26/10/2026 12:08

Just saw your edit - this is the outside bins. We have a kitchen bin so the full bin bag needs to be put outside into our outdoor wheelie bin for collection. If a previous guest doesn't do it it's not the end of the world, it just means the next guests don't have an empty wheelie bin to use for a couple of days, but perhaps a half filled one or worst case scenario, full, so they have to put their bin bag next to it.

Wouldn’t the cleaner empty the inside bin into the outside one?

FirmSnake · 26/10/2026 12:16

EggsistentialCrisis · 26/10/2026 12:14

I really don't know what to answer you if you're not reading my posts.. The only option for disposing of bins is the bin collection that is twice a week. If guests don't want to take their bin bags from the kitchen to the front door, then that's on them and there is absolutely nothing I can do about it other than go into the property myself, invade their privacy, to put the bin out.

If guests stay in my property for 2 weeks, are you genuinely expecting them to leave all of their full bin bags in the kitchen rather than put them outside the front door? The only person this bothers is them, because they have to smell it, and the next guests who now no longer have use of an empty wheelie bin until the bin men come.

No one is getting fined, no one is getting told off, no one is getting a bad review. If I get to the property on changeover day and see that the bins haven't been taken out, I take them out. It just sucks a bit for the next group but is by far from a major issue, as the bin men come twice a week.

I'm just baffled as to how taking a bin bag from a kitchen to outside the front door is too much to ask from self catering guests.

You're missing the point that your next guests aren't the previous guests concern. If you think it sucks for them, then you should be rectifying it.

EggsistentialCrisis · 26/10/2026 12:16

FirmSnake · 26/10/2026 12:16

You're missing the point that your next guests aren't the previous guests concern. If you think it sucks for them, then you should be rectifying it.

How do you propose I rectify for them?

FirmSnake · 26/10/2026 12:18

EggsistentialCrisis · 26/10/2026 12:16

How do you propose I rectify for them?

That would be your problem to solve, as the host. I'm not an Airbnb host in France so how would I know. In the UK i would say take the rubbish to the tip. Do you have tips?

EggsistentialCrisis · 26/10/2026 12:18

AbouttimeIhadanewusername · 26/10/2026 12:15

Wouldn’t the cleaner empty the inside bin into the outside one?

Bin collection is early Saturday morning. The guests put the bin out Friday evening. They continue to use a bin bag until they leave Saturday morning, which usually only has a couple of pieces of rubbish in as it's been literally one night. The cleaner will do all the cleaning, use that bin bag for any extra rubbish, then put that bin bag in the wheelie bin outside, and a fresh bin bag in the kitchen bin.

SingingLikeLarks · 26/10/2026 12:19

Lots of people live with long-term health conditions and disabilities, visible and invisible, which makes being required to do tasks such as strip beds and take bin bags out on the day of departure physically taxing and difficult. I think there's a lot of difference between expecting that guests leave a place in a decent general standard of cleanliness and requiring them to do physically taxing household tasks at the end of their stay.

Sometimes I think that hosts and holiday-let companies can only imagine their guests being exactly like themselves, with all of the same physical capabilities, and don't consider the possibility of anyone staying at their property who has less physical health than themselves.

I remember going to stay in one holiday let; it wasn't an Airbnb, it was a property run through one of the big, well-known UK holiday let portals. We'd stayed in their properties for years, but we went to one just after Covid, and they'd changed the usual rules, so they were requesting guests strip the bedding and take the bins out at the end of the stay. Because we'd stayed with them many times before, I hadn't checked the terms beforehand, not imagining they would have changed. We had two young children at the time, so we had three beds to strip, with a required departure time of 9 am - a bit of a push with young children to organise and a long-term health condition that causes chronic fatigue and joint subluxations on exertion. I ended up doing the tasks to get us out on time but was in considerable pain afterwards and needed several days to recover.

At home, I would never strip three beds on one day. I need to pace myself and rest after each one. Like most people with long-term health conditions and disabilities, I stagger household tasks across a week, and I buy items to make these tasks easier for me – a duvet cover with a zip all around, or a coverless duvet, a dustpan and brush with a long handle, bins positioned near our door so I don't have to carry them far.

If you're at home, and you have physical limitations, you have almost certainly put lots of small accommodations like these in place to make your life easier and minimise your pain and fatigue. If you're staying in a holiday rental, you can't do this; you have to work with what they have, which probably won't have been purchased with accessibility in mind.

I don't want to have to stay in a hotel – we love the peace and relaxation of self-catering, and we want to go on holiday to little out-of-the-way places. Why should people with physical limitations be restricted to hotels? My health condition includes food-related symptom flare-ups, which means that self-catering is much better for me. I will always be a considerate guest and leave a property clean, wash up the dishes, etc., but I resent being asked to do multiple physically exerting tasks at the end of a stay when I am paying a considerable sum of money for the holiday, and I know that there will be a cleaner coming in at the end who is much more physically able than me.

I think it was maybe different in the early days of Airbnb, when the concept was that you had a cheap stay in someone's home. It seems entirely reasonable to expect that, to balance out a cheap homestay, you do more in the way of household tasks – much like the old days of the YHA, where you were expected to do a task under the direction of the warden each night to help contribute and "pay" towards your cheap stay at the hostel. But Airbnb stopped operating under that model years ago and has become just like any other holiday-let operator or rental portal, with prices set to match.

Vaxtable · 26/10/2026 12:19

I have no issue stripping beds or putting a dishwasher on or doing a quick hoover and empty bins the night before I leave. As a family we have always done this for airbnbs or holiday cottages.

if I didn’t want to do this stuff I would pay hotel prices and stay in one

My guess is prices will go up to cover extra cleaners coming in so check in and out times can remain the same and a premium will need to be paid for early check in or late check out

HedgerowD · 26/10/2026 12:20

ommadon · 26/10/2026 12:13

I literally don’t understand what you are saying. If the guests are not prepared to take the rubbish to the wheelie bin - commercial or not - either me or the commercial waste collectors will have to enter the property to remove the rubbish. Alternatively the next guests can arrive to full bins - which isn’t really fair on them. You are just arguing for arguments sake. I don’t want my guests to clean the property - I would like them to put a bin bag in a bin on their way out. No normal person finds this unreasonable beyond Mumsnet.

incidentally it has never been in my house rules and has never been a problem. I have hosted thousands of guests - drop them a message on collection day and they happily put their bag in the bin. Everyone is happy (my 5* reviews about my hosting would attest to this).

Its not really that confusing. She is assuming you don't have guests for 3 weeks at a time. Say most guests stay for a week. If the guests that stay over bin collection don't take the bins out then once they leave you clean and fill the wheelie bin. You are saying its then full for the next fortnight as the bin collect is every third week. But if you paid for additional bin collections, say weekly, then the wheelie bin would be emptied during the next guests stay.

EggsistentialCrisis · 26/10/2026 12:20

FirmSnake · 26/10/2026 12:18

That would be your problem to solve, as the host. I'm not an Airbnb host in France so how would I know. In the UK i would say take the rubbish to the tip. Do you have tips?

Then I'm not sure why you're arguing with me. Where I am, there is no other option. There are tips but you're extremely limited in what you can put there. I suppose I could take 2 weeks worth of a lazy persons rubbish and leave it to sit in my front room until collection day, but why on earth would I do that when 99% of people who stay in my home are capable adults who don't see any issue at all with putting their rubbish out, in a self catering property?

ommadon · 26/10/2026 12:22

HedgerowD · 26/10/2026 12:20

Its not really that confusing. She is assuming you don't have guests for 3 weeks at a time. Say most guests stay for a week. If the guests that stay over bin collection don't take the bins out then once they leave you clean and fill the wheelie bin. You are saying its then full for the next fortnight as the bin collect is every third week. But if you paid for additional bin collections, say weekly, then the wheelie bin would be emptied during the next guests stay.

Edited

How about the guest just walks 10 steps and puts the bag in the bin? 🤦🏼‍♀️😆😆

FirmSnake · 26/10/2026 12:22

EggsistentialCrisis · 26/10/2026 12:20

Then I'm not sure why you're arguing with me. Where I am, there is no other option. There are tips but you're extremely limited in what you can put there. I suppose I could take 2 weeks worth of a lazy persons rubbish and leave it to sit in my front room until collection day, but why on earth would I do that when 99% of people who stay in my home are capable adults who don't see any issue at all with putting their rubbish out, in a self catering property?

There's no other option at all? What do commercial premises do then? Manage with a single wheelie bin? Of course there are other options.

Chilly80 · 26/10/2026 12:23

I'm pleased I hate running round on the last morning stripping beds, washing breakfast items etc while trying to pack the car and leave by 10am, really spoils the end of the holiday.

NeelyOHara · 26/10/2026 12:23

EggsistentialCrisis · 26/10/2026 11:40

Then I guess guests will have to be ok with hosts entering the property during their stay, with or without them there, to collect all of the rubbish on collection day if people can't bothered to put a bin bag outside the front door.

Or, the owners could just take the rubbish to the dump? Or pay for an extra refuse collection? But of course they don’t want to eat into their profits, they want their customers to do the work for them.

WarmAleAndBlackLabrador · 26/10/2026 12:24

We appreciate hosts. I have to say that holiday rentals are expensive as we pay £2k + for the week for what we need. I know that VAT, business rates etc etc have to be factored, but its expensive. I always keep the place clean and tidy for my own family's comfort, and my own self respect when leaving, but I do object to the recent expectation of "leave exactly as you find". I'm sure before Covid, typical check in was 2pm and check out 11am, but since Covid we have found the standard has moved to check in at 4pm, check out at 10am to allow for a deep clean, which is fair enough. However to be expected to get ourselves ready, pack, have breakfast, strip beds, remove rubbish, load the car (in addition to the wash up and wipedown I always do anyway) all before 10am is too much. You can't do the jobs the night before, because you are still using the place and hopefully enjoying the last day of your holiday.

EggsistentialCrisis · 26/10/2026 12:24

FirmSnake · 26/10/2026 12:22

There's no other option at all? What do commercial premises do then? Manage with a single wheelie bin? Of course there are other options.

I have absolutely no idea. We do literally everything by the book, we have spoken to our town mayor, we have spoken directly to every single company we use to rent our property out and no one has said anything other than "bins are collected twice a week". There is literally no problem, 99% of my guests put the bins out themselves. Why would I go down the route of trying an alternative method, if my current method is working perfectly well bar the odd one guest in 8+ years?

nicegreenwillow · 26/10/2026 12:25

WarmAleAndBlackLabrador · 26/10/2026 12:24

We appreciate hosts. I have to say that holiday rentals are expensive as we pay £2k + for the week for what we need. I know that VAT, business rates etc etc have to be factored, but its expensive. I always keep the place clean and tidy for my own family's comfort, and my own self respect when leaving, but I do object to the recent expectation of "leave exactly as you find". I'm sure before Covid, typical check in was 2pm and check out 11am, but since Covid we have found the standard has moved to check in at 4pm, check out at 10am to allow for a deep clean, which is fair enough. However to be expected to get ourselves ready, pack, have breakfast, strip beds, remove rubbish, load the car (in addition to the wash up and wipedown I always do anyway) all before 10am is too much. You can't do the jobs the night before, because you are still using the place and hopefully enjoying the last day of your holiday.

It's far too much. There's self respect and basic standards, and there's doing a housekeeping job for free. While paying a cleaning fee.

JuliaAgrippina · 26/10/2026 12:25

We've never minded emptying the bins outside as long as it clear where to do that. Even do not mind then saying put bins out on bin day if clear and it's not a huge task/move - as have three week collections for black bins where we live. Do mind when it's unclear or a huge trip for bins.

Do not think we've been asked to strip beds - but thing back where they were and no washing up left - so dishwashe ron and empty.

Wasn't best impressed when they insisted we wait in for locksmith at one property as their dodgy front door lock gave up during a stay but as our stuff was inside had little choice - but stuff happens. Have had one property with really long list of checl out tasks - most already done or not applicable but did feel they were taking the piss.

EggsistentialCrisis · 26/10/2026 12:26

NeelyOHara · 26/10/2026 12:23

Or, the owners could just take the rubbish to the dump? Or pay for an extra refuse collection? But of course they don’t want to eat into their profits, they want their customers to do the work for them.

Perhaps other owners can, I don't have that option with my property, which is no issue as all of my guests put their own rubbish out because it's a totally normal thing to do if you're renting a self catering property. Emphasis on the self catering.

FirmSnake · 26/10/2026 12:26

EggsistentialCrisis · 26/10/2026 12:24

I have absolutely no idea. We do literally everything by the book, we have spoken to our town mayor, we have spoken directly to every single company we use to rent our property out and no one has said anything other than "bins are collected twice a week". There is literally no problem, 99% of my guests put the bins out themselves. Why would I go down the route of trying an alternative method, if my current method is working perfectly well bar the odd one guest in 8+ years?

If its working so well and there is no issue, why did you lead by complaining about it?

NeelyOHara · 26/10/2026 12:27

10cupsofcoffeeplease · 26/10/2026 12:09

A 5 bed will be very expensive to rent on Air BnB. Your employers are making A LOT of money so they should absolutely be able to pay for a second cleaner. If they can't, they should sell (which would be a great result for everyone).

I think OP is the owner isn’t she? Just giving the impression that she is only the cleaner?

Error404FucksNotFound · 26/10/2026 12:28

Good.
Its not ok to charge cleaning fees and then demand the guests clean too

EggsistentialCrisis · 26/10/2026 12:28

FirmSnake · 26/10/2026 12:26

If its working so well and there is no issue, why did you lead by complaining about it?

I used it as an example as to why a blanket policy across all Airbnb properties is a silly idea, because it's totally reasonable to expect holidaymakers to put their rubbish out in MY property as it's literally outside the front foor, but I'd be pretty fucking miffed if I was expected to take it to a drop-off point 2km away, or walk it through a city centre prior to check out time. The whole being 1 bedroom studios in city centres shouldn't be treated the same as 4 bedroom villas in the countryside and vice versa.

nicegreenwillow · 26/10/2026 12:30

Error404FucksNotFound · 26/10/2026 12:28

Good.
Its not ok to charge cleaning fees and then demand the guests clean too

👍🏼

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