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Being harassed about Smart Meter

189 replies

NewGirlInTown · 06/10/2026 05:43

Does anyone know if utility companies can force homeowners to have a Smart Meter?
I don’t want one but am getting frequent calls and texts hassling me.
I told them on the telephone that I am not interested.
My meter is very accurate; estimated usages are incredibly close to actual, so no alarm bells there.
I should add that I have recently withdrawn some of the substantial credit balance on my account, leaving 2/3 months worth of direct debit. I did it all through their online service, but since then, I am being hassled.
Many thanks to anyone who can provide advice.

OP posts:
OneJustPinkAnt · 06/10/2026 11:29

Is it British Gas? They kept sending engineers round to fit a smart meter even though I said I didn't want one. I stopped answering the door in the end as I couldn't be bothered arguing.

I have a relative top management in a utilities company who refuses to have one because they are rubbish!!

TheFormerMrsTruelove · 06/10/2026 11:51

We were having similar issues. I told them that if they were telling me it was compulsory then I’d shop around for a new supplier and let them know when I was ready to swap over. Then I thanked them and ended the call without getting into any further discussion about it. It’s eased off massively now. Maybe a call every 6 months?

I have pre payment meters. They work exactly how I need them to work. I can’t see a single benefit to me for having smart meters. Lots of benefits for the supplier but none for me. So why would I change when so many people have negative things to say about them? I understand that I’ll have to change eventually, when these conk out, but why would I bother before then?

Rubydobydo · 06/10/2026 12:08

We live rurally and have told EoN that the signal is so poor we can’t have a smart meter. They’ve accepted that no question.

PenelopePinkerton · 06/10/2026 12:34

Iocanepowder · 06/10/2026 09:46

The appointment itself can take up to 2 hours for both meters, some of that time you will be without power. I wfh so only arranging disruption to my work when I absolutely have to.

I was without power for 5 minutes. 🤷‍♂️

Pudmyboy · 06/10/2026 15:08

ElatedOtter · 06/10/2026 09:26

RTS meters have absolutely nothing to do with the type of boiler in the house. They are a type of meter that support different peak and off-peak rates; basically a much more sophisticated Economy 7 meter. They are controlled by a national radio signal which is being turned off. Since they are not designed to operate in the absence of that signal, they may not operate correctly afterwards, which is why they are being replaced. Also, most RTS meters were installed decades ago, meaning they are now outwith their certification periods and long overdue for replacement anyway.

Well this is not what I was told, maybe the confusion arises because the old RTS signal could be part of the mechanism that controlled when heating came on with certain types of boiler.
The RTS has already been switched off, on 30th June this year. No issues at all with my boiler since then. Or my electricity supply. And my bills have not shot up, and that was not due to lower use in the summer: the units used were comparable to those from the same time period last year.

Pudmyboy · 06/10/2026 15:16

ElatedOtter · 06/10/2026 09:28

The engineer was talking nonsense. Even if they can't connect to your supplier, they're just as reliable as any other meter. And why would they sometimes cost more? They measure energy consumption in exactly the same way as older types.

Well the horror stories in the press show that they are not as reliable as other meters, but the utility company will insist the meter is correct even when the sum being charged is clearly absurd. And they really dig their heels in. When it is finally proven it is the meter that is at fault, they are unrepentant.
I would be more willing to change if the utility companies would be more willing to properly check the meters when they give ridiculous readings.
But the industry spokespeople will say 'it is because we are finally getting accurate readings and people prior to this were submitting readings every 3 months hence the discrepancy' which makes my blood boil as I submit monthly readings, and it seems many others do on this thread.
As for saving money: they don't, the consumer has to change their habits. Another bit of misinformation.

wellstopdoingitthen · 06/10/2026 15:29

Gourdgirl · 06/10/2026 09:18

I must be amongst the minority...love mine! We are with Octopus and never had an issue with meter or company

We resisted for a couple of years because of the bad publicity (over recording usage etc).
However we did change to a smart meter in July and it’s brilliant!
We are also with Octopus who sent a very capable and neat engineer to install them. My DH is an electrical engineer and very particular about how a job is done (I won’t bore you with the fibre installation saga 🫣).

It’s brilliant, as you say we have used lots of free electricity at the weekends so I can tumble my towels without worrying. I can see exactly how much each appliance affects our consumption so I’m using the air fryer more often!

Octopus’ customer support is also very good.

InterestedDad37 · 06/10/2026 15:37

I switched to a smart meter 8 years ago, and I'll happily sing their praises - helps me to keep an eye on costs, gives me access to lower tariffs, and I know exactly where I am with regard to account balance.
Have had absolutely no issues with it whatsoever, not a single one. One installation day, I was without power for about two minutes.

EvilNextDoor · 06/10/2026 15:39

We are with Octopus and they harass me all the time. When I first moved in I tried to get a smart meter installed and they couldn’t do it. We have an old style one which is being switched off (if it hasn’t already) and all of a sudden they can fit one…

I get emails and calls almost daily - I don’t mind them changing the meter but a smart one won’t work according to their own website 🤷‍♀️

Mumteedum · 06/10/2026 15:39

MojoMoon · 06/10/2026 07:26

Do you understand why he said it might need to move?
In a fire, if those stairs are your only escape route, the meter being underneath then present a significant risk both in a fire and in a gas leak. Meters are a common cause of a gas leak.

It's no longer permitted to fit them there - while you don't have to change existing ones, they will likely not repair or replace them in situ, they will move them.

Please consider getting it moved even if it's a bit suboptimal outside and do not store paint, chemicals or lots of clutter and coats in that cupboard.

That wasn't the reason he gave me at all but thanks.

Theunamedcat · 06/10/2026 15:40

The hassle doesn't stop even after they fit it i finally had mine fitted after years of dodging it (i didn't want gen 1) following day a phone call we need to fit smart meters....you did yesterday, are you sure? Unless random people are going around fitting smart meters they fussed saying it wasn't on their system finally got their system to recognise i had smart meters all good? No ive had visits phone calls emails 😒 all wanting me to make an appointment to fit a smart meter the man on my doorstep was very skeptical i even asked him if he wanted to see my smart meters he was like no no i "believe" you but tell me if thats true why would they send me? He then reassured me it was "ok" to say no and went to knock on someone else's door i called again and said if that patronising MAN comes back here ONE MORE TIME im leaving i dont care if my smart meters turn dumb you dont recognise ive got them ANYWAY

Ive been left alone since but it was an irritating 6 months

Mumteedum · 06/10/2026 15:42

MotherofPufflings · 06/10/2026 07:32

I'm surprised about that because a metal cabinet outside is very normal. Ours is in one and we've had no problems with our smart meter whatsoever

Do they connect to your house WiFi or is it like 5g or something?

Mumteedum · 06/10/2026 15:45

TinyBlueDent · 06/10/2026 07:40

How is a gas meter under the stairs a fire hazard? Gas leaks can cause explosions - I don't see how the meter being under the stairs is a higher fire hazard.

Meters are a common cause of a gas leak.

Including meters that haven't been tampered with? My gas engineer said gas explosions are usually due to people having tampered with their gas supply.

The gas leak was outside btw. It was a right hassle though. Dug my drive up and couldn't get my boiler restarted. Awful...was in winter. So stressful.

MotherofPufflings · 06/10/2026 16:04

Mumteedum · 06/10/2026 15:42

Do they connect to your house WiFi or is it like 5g or something?

It connects to the microchip that was injected with the "covid vaccine".

TorroFerney · 06/10/2026 16:07

Soontobe60 · 06/10/2026 08:47

I bet the capital letters did the trick!

Well yes it screams unstable! Which I suppose is good it you want then to be scared to come in your house!

Therescathairinmybath · 06/10/2026 16:13

I’ve ignored all the messages about getting smart meters and just send my readings in online each month. My gas and electric bills are no higher than anyone else’s as it’s all so expensive anyway. I’ll resist the pressure from the energy company until either my meters stop working or someone just turns up to fit them.

amylou8 · 06/10/2026 16:21

DozyCrow · 06/10/2026 07:02

I'm with EoN. They've been harassing me for two years now. They did take a six month break when I told them my husband was terminally ill but once that expired they continued (DH had died by then). I get one or more calls daily (fortunately my phone says 'suspected spam' and I ignore them) and I also get very regular texts and emails, and the occasional letter. Their stance is that my meter has reached the end of its life and may no longer be accurate. It's true that meters do have a shelf life and mine is very old, but I don't want it changed yet. I had a horrible experience last year when (newly widowed and vulnerable) some of my electrics failed. I had to have a new consumer board fitted and a partial rewire and spent weeks with multiple extension reels running from upstairs to downstairs to keep my downstairs supply running. It's given me huge anxiety about electrics and I don't want anyone touching anything now that's been fixed. I'm even considering changing supplier to see if that helps.

Edited to add: I know I'll have to get it done eventually, but just terrified some bungling engineer will turn up and botch things.

Edited

Me too, they're using the same line with mine about it being expired. They're a right pain. They go through cycles where they message first, then the calls start two or three a day. Then the go quiet for a few weeks, then it all starts again. I'm not getting the bloody meter on principle now.

user9764325677 · 06/10/2026 16:24

They can actually. We had a water meter forced on us because of where we live. Apparently they can in particular circumstances. It was nothing to do with us paying / taking money out of the account

rwalker · 06/10/2026 16:27

amylou8 · 06/10/2026 16:21

Me too, they're using the same line with mine about it being expired. They're a right pain. They go through cycles where they message first, then the calls start two or three a day. Then the go quiet for a few weeks, then it all starts again. I'm not getting the bloody meter on principle now.

They do have a lifespan and need replacing for safety reasons

LakieLady · 06/10/2026 16:37

Gourdgirl · 06/10/2026 09:18

I must be amongst the minority...love mine! We are with Octopus and never had an issue with meter or company

Same here: no problems and also with Octopus.

I've found them very helpful on the couple of occasions I've had to ring them, too.

Saddaughter999 · 06/10/2026 16:43

NewGirlInTown · 06/10/2026 05:43

Does anyone know if utility companies can force homeowners to have a Smart Meter?
I don’t want one but am getting frequent calls and texts hassling me.
I told them on the telephone that I am not interested.
My meter is very accurate; estimated usages are incredibly close to actual, so no alarm bells there.
I should add that I have recently withdrawn some of the substantial credit balance on my account, leaving 2/3 months worth of direct debit. I did it all through their online service, but since then, I am being hassled.
Many thanks to anyone who can provide advice.

I actually had a guy from British Gas coming every weekend and forcing me to choose an appointment time for smart meter installation. After 4 attempts (I refused)- they sent me a letter with an arranged appointment.
Told him to f o and I never saw him again, I even stopped getting these emails offering smart meter.

ElatedOtter · 06/10/2026 17:13

Pudmyboy · 06/10/2026 15:16

Well the horror stories in the press show that they are not as reliable as other meters, but the utility company will insist the meter is correct even when the sum being charged is clearly absurd. And they really dig their heels in. When it is finally proven it is the meter that is at fault, they are unrepentant.
I would be more willing to change if the utility companies would be more willing to properly check the meters when they give ridiculous readings.
But the industry spokespeople will say 'it is because we are finally getting accurate readings and people prior to this were submitting readings every 3 months hence the discrepancy' which makes my blood boil as I submit monthly readings, and it seems many others do on this thread.
As for saving money: they don't, the consumer has to change their habits. Another bit of misinformation.

The fact that your RTS equipment continued to work after the signal was switched off doesn't really prove anything. Some installations will have continued to operate normally, depending on how the teleswitch was configured when it last received a signal; others may no longer switch correctly, or be stuck on one register, resulting in incorrect bills and either not heating, or heating permanently one. That uncertainty is precisely why the meters had to be replaced. Obviously, this mainly applies to those with storage heaters. In any case, as I mentioned, your meter is likely so old that it's long overdue for its mandatory replacement.

On smart meters, you're also mixing up several different issues. There have certainly been cases of faulty meters, poor installations, communications failures and suppliers handling disputes badly. Nobody is suggesting otherwise. But a smart meter losing its communications connection is not the same thing as the meter becoming inaccurate. It will normally continue measuring electricity consumption perfectly happily and can be read manually, just like a traditional meter. Genuinely faulty, inaccurate smart meters are almost vanishingly rare, as is the case with traditional meters.

And the claim that smart meters cannot save you money unless you change your habits is simply wrong. A smart meter gives access to tariffs which are not available to people without one. Octopus Tracker is an obvious example: you can use exactly the same amount of electricity, at exactly the same times of day, and still pay less if its daily unit rates are lower than the conventional tariff you would otherwise be on. My parents saved hundreds of pounds on this particular tariff, and made no effort to change their behaviour.

There are also fixed-price tariffs where having, or agreeing to have, a smart meter is a condition of joining. Again, if that tariff is cheaper than the one otherwise available to you, you can save money without changing your consumption by a single kWh.

Then there are time-of-use tariffs where changing when you use electricity can produce further savings, particularly for things like EV charging, batteries, washing machines, dishwashers and immersion heaters. But that's an additional benefit, not the only way a smart meter can save money.

So “smart meters don't save money; consumers have to change their habits” is far too sweeping and, in fact misinformation. A smart meter can save money simply by giving you access to cheaper tariffs. Whether you subsequently choose to change your consumption pattern is a separate question.

SilverBlue4 · 06/10/2026 17:19

Sunshineandrainbow · 06/10/2026 07:05

Eon have stopped asking me when I asked them to stop.

I send meter reading every month.

I have noticed if I want to change tariff it only allows me if I have a smart meter!

I've been moving tariffs with Eon every time one expires, and they all say you have to have a smart meter but I still don't have one
Been doing it for five years +
I just don't let them call me, and click the button on my account to say stop asking (they start again eventually but I just do it again, nothing happens)

HisNibs · 06/10/2026 17:28

We didn't get a choice with the water meter as it is outside the house on the pavement. They knock on the door, get no answer so then just turn the water off outside, change the meter, turn the water back on and shove a leaflet through your door telling you they've done it and to run your taps for a couple of minutes. That was about 6 weeks ago and all seems fine so far.
Last year, we didn't get a choice about the gas or electric meters as they were end of life and tbh I couldn't be bothered arguing about getting a dumb meter as the replacement. As it turns out, the meters work well, show the same usage (as expected) as I've always submitted monthly readings in the past but we now benefit from participating in saving sessions to earn free electricity. It also enabled me to spot a fault with our integrated freezer as the monitor showed continuous usage when everything else was turned off. Replaced the freezer and have reduced our annual bill by roughly £120 per year!

PenelopePinkerton · 06/10/2026 17:33

Pudmyboy · 06/10/2026 15:16

Well the horror stories in the press show that they are not as reliable as other meters, but the utility company will insist the meter is correct even when the sum being charged is clearly absurd. And they really dig their heels in. When it is finally proven it is the meter that is at fault, they are unrepentant.
I would be more willing to change if the utility companies would be more willing to properly check the meters when they give ridiculous readings.
But the industry spokespeople will say 'it is because we are finally getting accurate readings and people prior to this were submitting readings every 3 months hence the discrepancy' which makes my blood boil as I submit monthly readings, and it seems many others do on this thread.
As for saving money: they don't, the consumer has to change their habits. Another bit of misinformation.

I have changed my behaviour though as the real time usage helps you to see what’s most power and when.