To think that retailers should be forced to tell us who they are using as couriers BEFORE we commit to buying something?

[petitpasta]

Yes this is a first world problem but I am really hacked off that yet again - and for the second time in ten days - Evri has failed to deliver my parcel. I try to avoid them and these two orders were with retailers who usually use Royal Mail (also useless, but at least they have regulators who at least notice that they CBA to deliver on time), so those retailers must have switched to Evri.

Surely it can't be unreasonable to expect the opportunity to see who will be handling the parcel and say 'no thanks'?

Wow, they've cheek of some people!

My issue is websites that say they don't deliver to our area at all.
We're close to, but not in the Scottish Highlands.
Even for those in the Highlands, most couriers deliver there, so not sure why a company would choose not to.

I've spent time looking at a website, selecting and when it's time to check out, nope! Don't deliver.
So frustrating, I just go elsewhere now.

Ive read that Amazon drivers are being told to not even knock on the door now just to leave parcels and rely on doorbells.
Then today I saw my neighbour was in, his work van was there, (the driver had to walk past it on the small drive) and he had an amazon parcel leaning against his front door.
It puts me off ordering online ATM. EBay is awful , it's taking over a week for parcels here.

I so agree! around here Royal Mail, DPD and Amazon are reliable, Evri are not.

there is a new site called quibble, I might log this on there

I love that insta reel

Amazon now knock and run. I work about 10 feet from the door and they’ve generally gone by the time I answer

https://www.quibble.org.uk

You've made me check an order that seems to be taking longer than expected, and it's exactly this!

First time it's happened on an actual .co.uk website and it actually says UK based on the main page.

I did think it was cheap at the time of ordering, but didn't think to check, although nothing says anything about being overseas China anyway.

Had it once with Etsy and haven't ordered anything from there since.

Mine is still in transit, although the tracking info shows it has made some progress.

However, the "last mile" courier has now been changed to Yodel, even though the website explicitly said they used Royal Mail.

Can't believe they're allowed to get away with this.
Hope yours turns up soon.
Mine is due tomorrow 🤞.

When Evri was Hermes I had a lovely lady courier, I could even drop off & pick up parcels from her house, we were on first named terms. Then it changed to Evri & everything changed to shit with parcels going missing. I don't have any problems with Royal Mail or DPD, just Evri.

I agree that it should be clearly displayed, you shouldn’t have to search for this information.
In my area, Evri are truly awful, I’ve had six parcels from different retailers go missing in the last month alone. I can’t understand the false economy of companies continuing to use them, if they have to continually issue refunds to customers.
I recently placed an order with M&S. Part one of the order came within two days, via Royal Mail. Part two came two weeks later, via Evri. Part 3 arrived after a further five days, again via Evri. Enough said….🙄😩

My heart sinks as well. Royal Mail are impossible to sort out if you are not in, and they have lost my parcals.
With Evri i can pick up at a little shop on my way home from work.

The only courier service I've had a problem with so far has been Yodel. If I was going to buy something and saw that it would be delivered by them, I'd try and find the item somewhere else that uses someone else.

Evri are generally very good and my most used service for deliveries is Royal Mail and fortunately, we have a fairly regular same postman and he always delivers or leaves my parcel in the porch with no problems.

Half the town is baffled as to how she is still allowed to "deliver" for Evri. As the 6 weeks holiday is approaching she will not be delivering a thing for the next 6 weeks and instead everyone will need to collect round her house when she decides she will be in. People have complained.

I actually love inpost. They are amazing.

Royal mail is my number 2 for general items but I choose them for expensive stuff.

If I don’t know who the carrier is I get expensive items shipped to the in-laws village.

My heart also sinks if I see Royal Mail. It takes ages to arrive and I've been sitting in the living room (about 3 feet from the front door) when they've not even knocked the door and just put a card through to say no one was in.

I've never had an issue with Evri! Everything has always been delivered well, on time and carefully. The tracking system is accurate. I've only once had a delivery not arrive when it was scheduled and the tracking system noted it, gave a delivery date of the following day and there it was.

Our Evri driver is so good that Evri is actually my preference! I am aware that is very unusual though.

I used to be a shopaholic- both in store and online. But poor service in both has cured me. Most of the shops (that are left) seem to have ditched customer service and a nice customer experience and waiting for parcels that may show up, and a returns process has finally cured my ways. I don’t bother buying much these days.

I can't really remember now! Crew Clothing and Seasalt were two of them.

I actually find Royal Mail are good (as long as the parcel is tracked but most are now). You can see when they are likely to deliver and change it to another day if you are not there and worst case scenario if you work full time you go to the sorting office to collect it.

They are pretty good with parcels where I live - it's the letters they save up for a week and then deliver. Although if you have a parcel they will often, though not always, bring the letters too.

I find many get out of it by being very vague, such as it depends on the size or your location and not giving you the list of possible options.

I only like to use Royal Mail, so I order if they say they are sending by that, but some companies chop and change.
For delivery to my work, most couriers don't seem to deliver in business hours. The only ones I can rely on are RM or Amazon (who have us listed as a business, and have our opening hours). Whenever the others have tried, they tell us they will be here at times like 6pm to 8pm, so I have to stay late.
For home, I'm usually not in, and RM will leave a card, but the others either leave it by the front door (a terraced house) or throw it into the garden (so many damages this way - so far £120 of John Lewis goods broken, I can't believe John Lewis use Evri!).
I'm much happier with suppliers who let you choose the delivery option and pay accordingly.
I'd love more of them to offer lockers, as that's much easier for me. I've tried getting Evri to take things to a local shop for me, but despite it saying that they always try to deliver to my house.

Yes!! DHL avoid like the plague

The local Evri couriers in my area are lovely (if the goods actually get to them). Problem here is that goods arrive at Evri’s local delivery hub and then either have an extended ‘holiday’ there (anything up to 2 weeks at times) before eventually getting to the courier or, on a regular basis, somehow getting ‘lost’ at the delivery hub. I now try not to buy if Evri is the courier the company uses. Never had a problem with Royal Mail and like the shops that offer them as an alternative to Evri. Be great if Evri could sort themselves out however that seems like a very long shot for a company that really could care less about their performance.

Hard agree.
I won't buy on vinted unless it is inpost or RM.

Evri takes twice the amount of time and gets thrown over our fence.