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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be cheesed off with Universal Credit entry fees?

1000 replies

MaturingCheeseball · 28/06/2026 11:43

I know it’s been done before, but…

I thought I’d like to visit Chatsworth House with (teenage) dd. The cost is £33 each PLUS parking at £7.50. So £73.50.

Then I saw the universal credit/pension credit/pip etc price. THREE POUNDS. And free parking! So £6.00 for two adults (age 17+).

I do not have 12 times as much money as someone on these benefits. I doubt many people do. I’m not begrudging the disadvantaged a day out, but come on! The price differential is ludicrous.

When I saw the £73 price I just decided we couldn’t go, and so be it. But upon seeing the potential for a £6 entry, it made me feel mugged off.

OP posts:
Thread gallery
9
FWC2026 · 28/06/2026 15:58

TygerBread · 28/06/2026 13:20

I think the bigger question with pricing is whether when you buy a full-price ticket, are you subsiding these discounts?

For example, standard ticket £20 (£15 running costs and £5 profit)
Elderly Concessions £15 (£15 running cost and £0 profit).

So in this example, if they NEED a minimum of £15 a ticket to break even….and they then start offering some people a UC ticket for £3…where does the £12 loss get offset?

I suspect what happens is that that they male
a calculation and estimate for example
for every 2 standard tickets they sell, they will sell 1 UC ticket, so what they then do is increase the standard ticket by £6 each to cover the loss on UC tickets.

On principle I would not visit attractions where I’m paying a substantially higher ticket price than other people (12x more is ridiculous). They surely must be charging more to offset
the loss, otherwise 11/12ths of your ticket would be pure profit, which seems unlikely as these places don’t run on that kind of profit margin.

It’s fine if an attraction wants to give discounted ‘break-even’ tickets to some groups, but I don’t expect to be paying for other people’s tickets, without my agreement, and without transparency. My own ticket should be paying ONLY for their running costs and allowing for their profit margin.

I suspect OP, this is WHY Chatsworth House is so expensive, you are paying for other people’s tickets!

No, it's really not. There's a brilliant post earlier on in the thread explaining it, if you're interested.

Viviennemary · 28/06/2026 15:58

Katypp · 28/06/2026 15:31

It is a constant source of amazement to me that, on MN, pensioners - who are just about the only benefits claimants who have to pay in to get anything out AND pay tax - are so derided, yet criticise UC claimants - some of who have never paid a penny in tax - at your peril.
Why is that?

Probably because hardly anybody on MN are pensioners. And the only ones they know will be folk with a second home in Spain and go 4 cruises a year. So obviously the state pension is far too high.

ThreadGuardDog · 28/06/2026 15:58

Nowisthetimeforicecream · 28/06/2026 15:54

"Some" not "many".

40%

Machinemasoluem · 28/06/2026 16:01

IllBurnThatBridgeWhenIGetToIt · 28/06/2026 11:45

The jealousy of UC claimants (and council house tenants) on this site is getting out of hand.

The difference being you always have to be eligible for UC to claim it. Many people in council homes were eligible once and now live life on easy mode with a secure tenancy and cheap rent. It’s very hard for a young person to get a council home these days it’s mostly older people who got given one decades ago and are rattling around three bedroom houses when their adult children have flown the nest. Anyway i disgress .

I plan to make full use of UC entry fees this summer as a young parent paying through my nose for actual full rent prices we don’t get many pleasures, if that upsets anyone so be it.

TheFairyCaravan · 28/06/2026 16:01

Sugarplumfairy18 · 28/06/2026 15:44

My son is also autistic. We both work and do not qualify for any benefits. We would be expected to pay full price to probably have to leave after an hour too (like we have many times). How is that fair? Like most people posting on here, I do not begrudge the discount for low income families. What I do begrudge is the inflated prices everyone else is expected to pay to subsidise them, ultimately meaning we miss out. There is no way we could afford £78 to visit, are my children not entitled to days out too?

If your son gets DLA, and you want to go to Chatsworth House then he gets in for £3 and an essential carer gets in for free. That’s a huge saving on the cost of a day out imo

ChachiChichi · 28/06/2026 16:02

Does your workplace offer discounts/ passes? My husband's workplace has a Chatsworth pass that's free for employees. It's one pass for the whole organisation so first come first served but means we can go for free if we're quick to secure dates.

Tableforjoan · 28/06/2026 16:02

The uc tickets are a bit like cheap holiday prices. They are there to fill spaces to at least get some money through the door.

Holidays the companies make their main money in the school holidays. The £9.50 sun holiday people in term time are known for blowing their cash in the arcades and pubs, big money maker. It’s the only reason it’s cheap.

These Uc tickets as well as being charitable are the same they fill a space that would other wise be empty and weirdly they are often the ones likely to spend the most on the food and gift shop.

Holidays again. We will pick haven. A guest booking their most expensive lodge or caravan is known to spend less money on site than those booking the saver or bronze caravans. So the cheaper caravans are located closer to the pubs shops and eateries. While the more expensive accommodations are further away not all of them but most of them.

The people with the least money tend to spend the most. It’s why making lower earners have less “fun money” doesn’t work for the economy rich people hoard cash those who have just enough for a bit of fun spend it all.

Those in the middle cut their cloth. It’s always been the way.

puglover93 · 28/06/2026 16:03

Valpolichella · 28/06/2026 15:58

Google suggests that 3-4% of UC claimants qualify for the carers element.

I am honestly quite surprised at the statistics, I always assumed most people on UC were in a similar situation to us / carers and/or disabled.

edit to say; Google seems to think about 30% of claimants are disabled, so when you add that to the 40% working, it is still very much the minority of claimants who claim without working/disability.

FWC2026 · 28/06/2026 16:03

milveycrohn · 28/06/2026 13:22

I think the real point is that people who pay the full price to these attractions are sunsidising those that are claiming the discount.
Most of these attractions are far too expensive for a family, and frankly when my DC were young, these type of attractions were very rare for that reason.

No they're not.

Tge prices for standard tickets remain the same. The discounted tickets bring in ADDITIONAL revenue to the attractions. That's all.

MusicCuresAll · 28/06/2026 16:03

This is simply bollocks.

I work full-time and receive Universal Credit.

After many, many years in a successful career and being a 40% tax payer (happily so) I had the misfortune of having a serious mental health breakdown and have had to scale back work stress for the sake of my health.

So I, currently, receive Universal Credit which includes some housing element (about half of me rent), a single parent allowance, and limited work capacity element (still work but wouldn't be made to job search for now).

And this is how it will be until I am 'better'. My assessment for therapy took from last October to April to happen, and told May that I can have CBT but in an 8 to 9 month waiting list, so it will be 2027 before that starts.

There are tons of reasons people might be receiving Universal Credit, not currently in work, or working part-time. A little compassion goes a long way.

MusicCuresAll · 28/06/2026 16:05

MusicCuresAll · 28/06/2026 16:03

This is simply bollocks.

I work full-time and receive Universal Credit.

After many, many years in a successful career and being a 40% tax payer (happily so) I had the misfortune of having a serious mental health breakdown and have had to scale back work stress for the sake of my health.

So I, currently, receive Universal Credit which includes some housing element (about half of me rent), a single parent allowance, and limited work capacity element (still work but wouldn't be made to job search for now).

And this is how it will be until I am 'better'. My assessment for therapy took from last October to April to happen, and told May that I can have CBT but in an 8 to 9 month waiting list, so it will be 2027 before that starts.

There are tons of reasons people might be receiving Universal Credit, not currently in work, or working part-time. A little compassion goes a long way.

Sorry, this was in reply to the poster who said Universal Credit claimants don't work or only work 12 hours so can go to these attractions any time.

MaturingCheeseball · 28/06/2026 16:06

I guess Chatsworth generates sufficient income from tourists and coach parties so don’t much care if they lose the casual visitor. Ditto Westminster Abbey/Tower of London.

Yes, there are plenty of free and less costly places to visit - and I do visit them! - but having seen about a particular exhibition I was interested in going to Chatsworth. They have however eliminated me, which is up to them as a private business.

OP posts:
BoredZelda · 28/06/2026 16:06

Viviennemary · 28/06/2026 15:58

Probably because hardly anybody on MN are pensioners. And the only ones they know will be folk with a second home in Spain and go 4 cruises a year. So obviously the state pension is far too high.

Or, more likely because, they take up the vast majority of the welfare bill and younger people are seeing their wages stagnate, their access to support and healthcare cut, and yet that generation still maintain young people are entitled, and lazy and should just eat fewer takeaways or drink fewer coffees in order to be able to afford their first home.

Whether it is too high or not, it is more protected than any other state benefit, and it is unaffordable.

Interesting to note, I’ve been hearing about all these lazy benefit scroungers since they were known as “dole bludgers” in the 80s. People who never worked a day in their life and lived comfortably off the state. They will be pensioners now, funny how they are considered to have “worked hard all their lives” and are entitled to a triple locked pension.

DontBuyAnotherBook · 28/06/2026 16:07

Kirbert2 · 28/06/2026 13:01

These threads always come in handy! Have a great time.

Castle Howard and Harewood House have these offers too.

charliehungerford · 28/06/2026 16:08

DorissDaze · 28/06/2026 15:30

You must be very well off with 3 jobs and 60 hours a week.

Your post just proves that UC is out of control.

Edited

I was thinking the same thing. 60 hours on minimum wage is almost £40k a year. And I would think
a book-keeper/accountant would earn a bit more than the minimum wage! This is why this country is in a financial mess. Stupidly high university costs, high interest rates on student loans, high unemployment, high cost of living particularly housing costs, and wages so low that someone working 60 hours a week is having their salary topped up by the overstretched British taxpayer!

Snoopymayhem · 28/06/2026 16:08

FWC2026 · 28/06/2026 15:58

No, it's really not. There's a brilliant post earlier on in the thread explaining it, if you're interested.

and later posts showing that full priced tickets are indeed subsidising the discounted ones

ie
The Telegraph and
The Chatsworth Trust

Otterloverfrenchielady · 28/06/2026 16:09

I really struggle with the I don’t get it so I begrudge others attitude.

I pay to watch my Premier League team, they give c.20-30 tickets a match to schools / grass roots kids clubs and their teachers, do I begrudge them getting to go for free, absolutely not. Brilliant different groups of people are getting to experience it.

Teachers, support workers, NHS staff get blue light discount loads of places, do I begrudge that, absolutely not, great for them!

All the ‘middle income’ I can’t afford it, I suspect they could, they just choose to prioritise other things, absolutely their choice. But comparing someone getting reduced tickets that may not be able to afford extra curriculars, shop at Boden, have cleaners (mumsnet full of people discussing these things as every day expense) isn’t really comparing apples

intrepidpanda · 28/06/2026 16:09

IllBurnThatBridgeWhenIGetToIt · 28/06/2026 11:45

The jealousy of UC claimants (and council house tenants) on this site is getting out of hand.

And why is that?
Surely 2 average incomes should not be so screwed over at every turn that they would even THINK about being jealous of universal credit.
But that's where we are.

GeneralPeter · 28/06/2026 16:09

JustAnotherWhinger · 28/06/2026 15:31

They’re not being paid for by anyone else.

Complain about the disparity if you must, but at least complain correctly.

These schemes have no impact on the general entry prices for places. They bring in funding, not cost money that needs covered by others.

Why not expand it further then. Say, to anyone who ever claimed benefits, or anyone whose extended family does.

More people get to enjoy the attractions and no impact on revenue?

Price discrimination can be profit maximizing but 12x price cut for for such a large group must be cannibalising a lot of revenue. And attractions don’t have unlimited capacity or nil maintenance costs.

scoopofmintchocchipicecream · 28/06/2026 16:09

Sugarplumfairy18 · 28/06/2026 15:44

My son is also autistic. We both work and do not qualify for any benefits. We would be expected to pay full price to probably have to leave after an hour too (like we have many times). How is that fair? Like most people posting on here, I do not begrudge the discount for low income families. What I do begrudge is the inflated prices everyone else is expected to pay to subsidise them, ultimately meaning we miss out. There is no way we could afford £78 to visit, are my children not entitled to days out too?

Many places give reduced entry to disabled people &/or reduced or free entry to their carers. Including Chatsworth House - those with receipt of PIP/DLA or carer’s allowance qualify for the UC tickets, and they also offer free essential companion with PIP/DLA/AA, an access card, a max card or a disabled person railcard.

Have you not applied for DLA and appealed if necessary?

CandidLurker · 28/06/2026 16:11

ThreadGuardDog · 28/06/2026 15:15

How do you figure that out ? Pension credit tops up to the minimum income guarantee threshold, which is £230 for a single person. Pension credit would only make someone better off than on state pension alone if their minimum guarantee threshold is raised because they are disabled and claiming a qualifying benefit.

Edited

They might not get more income but being on pension credit is a gateway to other benefits e.g. free dental, help with the cost of glasses, concessionary tickets as in this example. It was going to be only people in pension credit who were going to continue to receive the WFP under Labour’s initial plan until they u-turned.

MaturingCheeseball · 28/06/2026 16:12

The thing is, if someone said to me, “Oh dear, I wanted to visit Posho Castle but top-rate taxpayers must pay £500,” I’d be sympathetic, even though I was only obliged to pay £10. Some posters seem to be gloating at people having to pay full price…

OP posts:
Snoopymayhem · 28/06/2026 16:12

FWC2026 · 28/06/2026 16:03

No they're not.

Tge prices for standard tickets remain the same. The discounted tickets bring in ADDITIONAL revenue to the attractions. That's all.

full price tickets do subsidise those that are not if you RTFT ( or just a few pages back )

FWC2026 · 28/06/2026 16:13

Dersie · 28/06/2026 13:27

OP was just making a valid point about the difference in price of entry between Benefit claimants and those that dont claim benefits, how does that make OP jealous?
There are lots of people who work full time but whose income barely cover outgoings.
I really think these types of things should be means tested so that everyone can enjoy an affordable day out.

You want Chatsworth house to means test for their ticket prices??

😂😂😂

intrepidpanda · 28/06/2026 16:13

I wonder what would happen if all middle earners boycott these attractions and they can keep their £3 pp entry.

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