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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Tenant sent the builder home!

395 replies

Ilovemychocolate · 23/06/2026 17:27

I am a landlord, and rent a house out to a young couple.
There is some urgent work that needs doing to it, so I arranged for a builder to attend the property yesterday and today to carry out the work, at my expense obviously.
At lunchtime the tenant sent the builder home, as her cat had escaped and she said the cat wouldn’t return if the builder was in the house, he was plastering so hardly creating a huge amount of noise.
Not withstanding that her original tenancy agreement stipulated no pets, (which I overlooked as she is very pet orientated) am I being unreasonable to ask her to pay for the builder when he has to return next week to finish the work?
She didn’t phone me first to check if it was ok to send him home, I called her when I found out she had, and she swore at me, saying she didn’t give a fuck about the building work, she was more concerned about finding her cat.
I am bloody livid right now, the work should be finished by now, and now I’ve got to stump up another £250 for an extra day!
And before anyone piles on, yes I have a cat, yes I get she was upset, and yes I know the rules about pets have changed since May 1st.

OP posts:
Fridgemanageress · 24/06/2026 13:33

You are only allowed one dog in a council owned property. Not two - one.

You aren’t allowed lots of cats either.

aliceyyyy2654 · 24/06/2026 13:33

Fridgemanageress · 24/06/2026 13:33

You are only allowed one dog in a council owned property. Not two - one.

You aren’t allowed lots of cats either.

its not a council owned property though, do you not understand that?

Fridgemanageress · 24/06/2026 13:37

You as a private landlord can give them notice, if they have flouted the local authority rules which they have.

Are u coming back with the same reply, or are you going to try and understand the law,

aliceyyyy2654 · 24/06/2026 13:40

Fridgemanageress · 24/06/2026 13:37

You as a private landlord can give them notice, if they have flouted the local authority rules which they have.

Are u coming back with the same reply, or are you going to try and understand the law,

You seem to be very confused. The house is not council owned, it is owned by the OP who is a private landlord. The council’s rules around pets in their properties for council tenants do not apply here.

OP isn’t debating the legalities of multiple pet ownership, she is asking about the cost of her builder who the tenant sent away.

OP you need to get professional legal advice if you wish to charge the tenant or evict her.

Fridgemanageress · 24/06/2026 13:44

you have read part of my message, not all of it.

you believe what you want,, it’s clear when people don’t know what they are talking about when they start shouting that others need to get professional advice. - if the caps fits luv ……

aliceyyyy2654 · 24/06/2026 13:47

Fridgemanageress · 24/06/2026 13:44

you have read part of my message, not all of it.

you believe what you want,, it’s clear when people don’t know what they are talking about when they start shouting that others need to get professional advice. - if the caps fits luv ……

I have read what you said thanks. You seem to think the council can dictate how many pets are allowed in a privately rented house, they can’t. That arrangement comes between the landlord and the tenant. The council will only step in if there is nuisance from noise, mess or if there’s animal cruelty.
If there isn’t evidence of that then the council will not get involved.

You stating what the council may or may not say about their own properties is irrelevant here. You seem to not be able to understand that and will not change your mind so there is no point continuing this conversation, especially as it has no bearing on the OP’s original query anyway.

Fridgemanageress · 24/06/2026 13:53

would they house her with that many pets??

would they house her with that many pets if he used the clause no pets in the tenancy to evict

they would mediate

the landlord is unhappy about losing £250 to a pre arranged builder and damaged floors by the large dogs.

the council won’t house her. They will mediate with the landlord for her to stay there.

you keep shouting - but the new housing laws that have come in are actually easier to work round than before

Sidebeforeself · 24/06/2026 13:59

@Fridgemanageress Your post is completely confusing. Why do you insist on talking about the council. Where the tenant goes next is not the OPs business nor the point of this thread.

Comefromaway · 24/06/2026 13:59

Fridgemanageress · 24/06/2026 13:23

You missed the point, why can a council say you cannot have that amount of animals, but a private landlord must say it’s acceptable.

Socialhousing is different for many reasons as it is allocated on need for a start but many councils do allow pets in their properties.

aliceyyyy2654 · 24/06/2026 14:02

Sidebeforeself · 24/06/2026 13:59

@Fridgemanageress Your post is completely confusing. Why do you insist on talking about the council. Where the tenant goes next is not the OPs business nor the point of this thread.

I’m wondering whether she is being deliberately difficult now 😂 apparently I am shouting too (despite writing politely)

Mumtryingtolivethedream · 24/06/2026 14:13

Update your tenancy agreement and when it comes to renewing the tenancy either the pets go or she doesn't get her tenancy extended you've given an inch snd shes took a mile. She needs to pay for the extra costs

RoseField1 · 24/06/2026 14:21

Ilovemychocolate · 23/06/2026 20:51

This is excellent advice, thank you so much!

Oh my gosh don't start hinting that she should move out, that could be construed as harassment. If you want to serve her notice, do so. Don't 'suggest' she moves out.

RoseField1 · 24/06/2026 14:21

Mumtryingtolivethedream · 24/06/2026 14:13

Update your tenancy agreement and when it comes to renewing the tenancy either the pets go or she doesn't get her tenancy extended you've given an inch snd shes took a mile. She needs to pay for the extra costs

That's not legal now

Sidebeforeself · 24/06/2026 14:23

RoseField1 · 24/06/2026 14:21

Oh my gosh don't start hinting that she should move out, that could be construed as harassment. If you want to serve her notice, do so. Don't 'suggest' she moves out.

Thats rather melodramatic. One conversation cannot be harassment. And who exactly would consider it harassment, investigate etc?

UncannyFanny · 24/06/2026 14:26

Ilovemychocolate · 23/06/2026 21:41

There is a damp issue in the house, which I obviously need to resolve.
This was exacerbated by the tenants storing huge amount of rubbish in the cellar, which the builder offered to remove for a ridiculously low price.
I am a decent landlord who will always attempt to resolve issues as they arise, but I do work full time as a childminder, and both the tenants were off work on the days the builder was contracted to do the work.
This was clearly for the tenants benefit, I would not expect/ want them to live with damp in the house.

Edited

It just gets better, multiples pets without asking, floors ruined and now huge amounts of rubbish in the cellar. What else has this model tenant done to your property? For goodness sake get her out. So she’ll struggle to find somewhere else. That’s her problem! Being a decent landlord doesn’t mean being a passive landlord who lets her walk all over you and destroy your property.

aliceyyyy2654 · 24/06/2026 14:27

Sidebeforeself · 24/06/2026 14:23

Thats rather melodramatic. One conversation cannot be harassment. And who exactly would consider it harassment, investigate etc?

Tenant could report it to the council’s housing team

Runningswanker · 24/06/2026 14:27

Sidebeforeself · 24/06/2026 14:23

Thats rather melodramatic. One conversation cannot be harassment. And who exactly would consider it harassment, investigate etc?

If the landlord did this and the tenant reported it to shelter, or their LA private tenancy housing officer, no one would investigate it on its own. But if the landlord went on to try and evict them and the tenant had this evidence, it could well be used to build a case of illegal attempts at eviction. It's already difficult for landlords to evict tenants so potentially worsening the chances of having that recourse isn't sensible.

UncannyFanny · 24/06/2026 14:29

PangolinFriend · 24/06/2026 07:19

As a former landlord myself - sell it.

She’s been advised to do that multiple times. I doubt it will happen sadly.

Sidebeforeself · 24/06/2026 14:29

aliceyyyy2654 · 24/06/2026 14:27

Tenant could report it to the council’s housing team

They font live in council housing!!! For the millionth time!

aliceyyyy2654 · 24/06/2026 14:30

Sidebeforeself · 24/06/2026 14:29

They font live in council housing!!! For the millionth time!

I know they don’t 😂😂😂 I’m the one who was arguing with the other poster about it.
the council has a housing team who deal with private housing disputes, these are who I was referring to

UncannyFanny · 24/06/2026 14:32

Sidebeforeself · 24/06/2026 14:29

They font live in council housing!!! For the millionth time!

That doesn’t mean they can’t report it to the council.

aliceyyyy2654 · 24/06/2026 14:33

The ability for people to read on here is really astoundingly low

RoseField1 · 24/06/2026 14:39

Runningswanker · 24/06/2026 14:27

If the landlord did this and the tenant reported it to shelter, or their LA private tenancy housing officer, no one would investigate it on its own. But if the landlord went on to try and evict them and the tenant had this evidence, it could well be used to build a case of illegal attempts at eviction. It's already difficult for landlords to evict tenants so potentially worsening the chances of having that recourse isn't sensible.

Yes exactly.
The landlord has legal options to end the tenancy if that's what she wants to do. Anything else is unprofessional and undermines her position.

Sidebeforeself · 24/06/2026 15:03

UncannyFanny · 24/06/2026 14:32

That doesn’t mean they can’t report it to the council.

Report one comment? Yes Im sure these under-funded overworked councils will immediately spring into action on that.

All Im trying to say is rather than going straight to eviction , an honest conversation might be a starting point.

Justchillinhere · 24/06/2026 15:18

I don't understand why you're getting such a hard time, no owner is going to sit in a house and supervise the work being done, she should have put her cat in a room, simple, it wouldn't have cared, food, toys and fresh water, maybe it's favourite sounds, I do this every time I have workmen. It shouldn't matter if she rents or owns, she's an adult. She could easily tell the next workman to go again, it's not worth the bother, she needs to go, I wonder how many animals are really in that garden!