Hair salon alleging I haven’t paid

[wellbugger]

Posting here purely for traffic.

I had my hair done last weekend. Their card machine was down. The stylist charged me over the app. I checked my bank in front of her and showed her that the money had left my account.

They’ve called me today to say that on their end, the money hasn’t come through. I’ve sent a screenshot of my bank which clearly shows that the money due has left my account and gone to them.

AIBU to think this is their issue now? I’ve paid, if they’re having issues with their app that’s not my problem

If you can go in and show them the transaction or send them a screenshot, I know it is a pain but i don't think you can just say "not my problem " urgh sorry I misread you sent a screen shot yes it is their problem, Sorry

If you want to back I'd attempt to be cordial and let them know that if the money returns to your account you will of course let them know and rectify it, but until that time they need to investigate from their end.

I’ve sent them it on Facebook. I’ve told them I’m down tomorrow so I’ll pop in then, but I don’t see how it can be my problem when I’ve paid?

OP has already sent a screenshot.

I agree with you OP, tell them to take it up with their app provider.

Yeah i quickly edited 😳

I'd probably ring my bank to get confirmation it has reached them.

Just incase it's sat in a tech no mans land.

Then let them know either way.

No point getting stroppy or unhelpful, especially if you want to go back!

It's your problem if you ever want to use that salon again. If they genuienly don't think you've paid, they aren't going to ever provide you with a service again.

You'll be able to message your bank through digital banking and just ask them to check the transaction has gone through.

It has gone through. I’ve sent them the screenshot showing that in my bank’s eyes, the transaction is complete.

Just show them a screenshot of your statement/the transaction surely?

Not sure you can do much else. Showing them a physical bank print out is going to offer exactly the same confirmation as the screenshot does. Have they contacted their bank to see what the issue is?

I think the issue is that their card machine was down on Saturday. So they took payment via the app

Congrats on not reading my post

Which app did they take payment via? Surely if it's showing as complete at your end then they need to be investigating with their end as to why it's not arrived in their account yet? In this case I'm not sure what it is they are expecting you to do?

It’s their problem. I don’t think I would go back if they hassled me further.

It’s an app called Fresha. I’ve just checked on the app and it shows that I’ve completed it from my end, so I’ve sent them those screenshots too

I think they’re after me paying again so they have the money in their account, but it seems like it’s an issue their end so I’m not sure I should?

You should contact your bank.

I own a shop and occasionally this happens when the transaction wasn't captured, your money may be in your bank's clearing account limbo and not with the hairdresser.

Fresha is a sort of middleman appointment-booking website, isn't it? So the salon needs to take it up with Fresha.

If they haven't realised this then it sounds like they don't really know what they're doing! Not your fault.

Don't repay it might just take a day or two to get to them

It’s showing as completed on my bank and on their app.

You have confirmed with your banking app that the monies have left the account so they cannot reasonably claim that you have not paid.

They can claim, naturally, that they have not received payment…but that is their problem not yours.

Tell the salon that you have done your bit and that they need to chase this down at their end.

Offer to cooperate if they need you assistance rectifying the situation, but do not let them frame it as you not having paid. Stamp that one out right now.

Yes it is a booking system .

Our hair dresser stoped using fresha as they kept having no end of problems and the cut they take was high.

Id just go in like you say and show in person that your bank and app both said you’ve paid

You said you showed them a screenshot of the transaction / your bank. However, the transaction may have been cancelled. You need an actual bank statement that shows the funds have been taken from your account. This has happened to me a couple of times and the funds looked like they had been paid, but my actual statement showed them being returned as the payee’s system had frozen.

That’s not the case when the transaction shows as completed on both my bank and their booking app. I don’t get bank statements.