Hair salon alleging I haven’t paid

[wellbugger]

Posting here purely for traffic.

I had my hair done last weekend. Their card machine was down. The stylist charged me over the app. I checked my bank in front of her and showed her that the money had left my account.

They’ve called me today to say that on their end, the money hasn’t come through. I’ve sent a screenshot of my bank which clearly shows that the money due has left my account and gone to them.

AIBU to think this is their issue now? I’ve paid, if they’re having issues with their app that’s not my problem

I’m assuming they were trying it on and wanted to see if they could get an extra cash boost from people before Christmas

I'd make it a new years resolution to find a new hairdresser after all this to be honest.

I'm glad you actually went and it's been resolved. I wonder if they've finally received the money from Fresha and so knew there was no longer any need to try to get you to pay a second time. Anyway, at least it's sorted - and if any retailer ever asks you to pay by Fresha again you can tell them where to shove their suggestion! 😤

Either that, or the staff yesterday were incompetent/didn't understand Fresha, and it took the manager to sort it. Of course if that’s the case it’s still the manager’s fault for not making sure staff know what they’re doing. Did they apologise/acknowledge their error?

I always pay for my hair via Fresha. Never had an issue. I assume my salon knows it isn’t instant and doesn’t panic.

It could just be that the money cleared this morning but they’re too embarrassed to admit it. Glad it’s resolved anyway! Did they apologise?

It's really bad customer service if they don't understand how awkward it is to treat people this way. I also hope they apologised.

So you really think they were going to try and get away with making you pay twice?

That's quite the stretch, and not very unlikley the much more boring mundane answer is that like pretty much everyone had said there was a simple delay in the money moving to your account

It wasn't there yesterday, today it was, no big scam plan or stupid attempt to ruin their business by conning the customers

Fresha normally works very well so no need to change anything.

And that's what it seemed like all along tbh. I agree with PPs, I'd find a new salon.

It's a pain but if you go back for anything I'd pay with cash in future.

I'm glad it's resolved but surely it's just incompetence rather than an evil plan to get double the money. That would ultimately ruin their business and isn't remotely worth it for a couple of hundred quid.

Find a new hairdresser and leave a review that being unduly hassled to pay a second time because of "issues" their end left a real bad taste and you have moved on.

I don’t know… she sent them all the screenshots showing payment had completed and she told them to speak to their app provider. They replied to say that they were too busy to do that so it would be best if she just paid again. Really seemed like they just wanted a second payment and then let it drop when she continued to refuse in person.

A more vulnerable person would have paid again, and I’m certain they’d have kept both payments.

They wanted an easy life, pushing it back to the customer to sort out, it's not that deep.

Not sure anyone would have paid again when they knew they already had. If there was such a person the salon hit lucky rather than executed a preplanned scam

I do too and my salon have never harassed me about it either.

they clearly don’t value you as a client so I wouldn’t be going back.