Been scammed by a cake maker?

[Samelly]

Have used this lady multiple times no problem, really great cake maker, reliable etc. Our youngest kids are friends from school, sometime socialise outside of school

Ordered a cake for December 10th, sent money via bank transfer, messaged the day before to arrange a collection time, no reply. Messaged again the morning of, received a reply at 1pm saying she got her dates mixed up she thought it was for the 12th and offered a refund straight away. I was annoyed but messaged saying these things happen.
Asked if she needed bank details, no reply, messaged her again today twice, no reply.
Shes since removed me as a friend on Facebook (not blocked)
Have I lost this money? Im tempted to write it off as bad experience but didn’t want to leave it on a sour note as our kids are friends.

AIBU: let it go
AINBU: message her again tomorrow, leave a bad review on her Facebook page

Ask her when you see her?

can you ask the bank to look into it for a chargeback?

Our paths don’t cross (senior school run) unless I just go to her door? (feels a bit confrontational)

Have used this lady multiple times no problem, really great cake maker, reliable etc. Our youngest kids are friends from school, sometime socialise outside of school

It's shit but I think it's more likely something bad has happened - she's ill or somebody died or she's really struggling.

Given your history i'd give at least a couple of days grace before announcing her as a scammer and leaving bad reviews.

The fact she’s deleted you off when it was her who messed up would boil my pee, and she can’t blame it on the fact you had a go at her because you say you were quite understanding.
go to her door!!

I think something has happened to her, I doubt cake makers are the scamming type, wouldn’t you have to love it?
I’d use bank to get a refund

She’s taken your money, failed to fulfill the order and has now binned you on fb. Of course you should confront her.

If you have used multiple times it seems unlikely that she has set out to scam you

Strange tomun friend you on Facebook. Can you ask for charge back from your back. Keep asking for your money back.

Drop a note through her door, give her seven days to refund you, then take her to small claims court.

I would give leave it a couple of days, ie over the weekend. Next week I would get in touch again. I wouldn't forget it though.

You have been very reasonable given her awful behaviour. Don't write off the money!

24 hours to refund or you will post on Facebook that you have been scammed

I would haunt her until my dying days until I got my money back 😳 but I would still be kind and give her the benefit of the doubt just in case it was a genuine oversight.

If I really needed the money I'd definitely keep on at her. If I felt I did trust her to an extent I might ask for another cake of the same value. But she unfriended you which is not a good sign.

You’ve used her before, and presumably know where she is based (do you collect the cakes from her?), so it’s not going to be a scam as such. Something may well have happened but it’s unlikely an attempt to steal your money.
I’d give it a few more days or a week, and then call her or go in person.
Certainly don’t start leaving bad reviews as you have no idea what has happened. There may well have been a death or illness or anything. Chances are she’ll refund you as promised. Possibly after another reminder.
Of course, if you contact her and she tells you no, then you should escalate.

Send your bank details over and say you expect the money to clear by monday.

Keep messaging.
This is so poor.

The deleting off FB is the real red flag here.

I'd give it a bit more time - you say she's not blocked you, so she's still getting your messages but just not replied yet?
Have you been understanding in all of your messages or just the first one?
If you've not heard anything after a few more days, I'd send one last message saying that if you don't get your money back you'll unfortunately be lost as a customer and you'll leave a bad review. She may change her tune. Hopefully it's something and nothing and she'll get the money back to you - especially if you've used her before and she offered you a refund straight away.

Weird she deleted you esp if you were pleasant about the cock up

Put a note through her letterbox, asking her to call you.

Have you tried a phone call?
Something similar happened to me. I booked an event with a person I used before. She told me she couldn't accommodate the time after payment, I asked for a refund - no reply. I waited three days, then called her first thing in the morning. She was very apologetic and refunded me right there and then.
We get so many messages, things are easy to forget. Yes, even for a business. Call instead.

I think because she knows you and you’ve used her several times before with no issues, it’s unlikely that she set out to scam you. Obviously she hasn’t behaved brilliantly and I definitely wouldn’t use her again but I’d assume there’s something else going on here. Give it a few days then try to get in touch again. And if it comes to it then no it isn’t confrontational to knock on her door and ask her to arrange a refund.

I would go to her door. She’s stolen your money effectively.