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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To report the cleaner

452 replies

EmotionalLimbo · 28/11/2025 16:25

I'm a PhD student and work in a doctoral school office with several other researchers, all doing our own thing. It's a wonderful quiet space and we're very lucky.

Well quiet that is until the bins are emptied every afternoon. I'm not sure if the person who comes in is a cleaner because I've never seen her do any cleaning in this office but she might do in other parts of the building.

She's just so loud. She's talking on the phone using Bluetooth earpieces so it looks like she's talking to herself. It's so distracting and it's not a work conversation because it's a foreign language.

I've contacted the estates people to ask them to tell her to stop as it's annoying everyone but nobody dare say anything. It's not my job to tackle her.

AIBU?

OP posts:
Doggielovecharlotte · 28/11/2025 17:38

EmotionalLimbo · 28/11/2025 17:37

We're grateful for all the staff. But don't want noise. It's nothing to do with looking down on anyone. It's about creating conditions where everyone can work.

Except the cleaner who empties the bins

NovemberMorn · 28/11/2025 17:38

CindyCuthbert · 28/11/2025 17:37

No idea why your getting a hard time OP. Why does her work trumps yours? Your space is for quiet concentration and she shouldn’t be walking in and breaking the silence. Just because she’s doing a menial job doesn’t mean we can’t talk to her as it somehow insinuates we are putting her down.

But no one did 'talk to her'...they reported her.

Praying4Peace · 28/11/2025 17:38

SpanThatWorld · 28/11/2025 16:48

"it's not a work conversation as it's a foreign language"

I'm willing to bet that a significant percentage of your estates and premises staff speak that language... whatever it is.

"I'm not sure if she's a cleaner"

As opposed to someone who just empties bins for fun?

That office is your work space.
It's also her work space.

Her job is shit but she still turns up every day to do it, probably for NMW. Exactly how much of your day are you distracted for?

Thank you and I can guarantee that this lady is on minimum wage with lousy terms and conditions.
She is likely to be singing to be happy and jovial

EmotionalLimbo · 28/11/2025 17:38

Poppyseeds79 · 28/11/2025 17:37

I feel the crux of it is probably you are more annoyed by the noise than anyone else due to your neurodiversity, and nobody else in the room really gives a stuff.

I'd probably also wager you don't get invited to many parties...

I'm going to one tonight.

I never said I was neurodiverse. I'm not.

OP posts:
CindyCuthbert · 28/11/2025 17:39

NovemberMorn · 28/11/2025 17:38

But no one did 'talk to her'...they reported her.

Oh give over! They’ve not “reported” her. The OP decided that it was less embarrassing to get the manager to do it than to ask her to be quiet in front of everyone in an already quite office.

MyDeftDuck · 28/11/2025 17:41

Catch her eye, put your fingers to your lips and make a discreet shushing sound…….alternatively, just tell her to shut the f**k up!

CindyCuthbert · 28/11/2025 17:41

I’m also an academic OP and I totally get where you’re coming from. The other folk here who say take a break” “put headphones in” clearly don’t get it.

I won’t be rude but you either understand or you don’t.

no advice, just solidarity.

Doggielovecharlotte · 28/11/2025 17:41

CindyCuthbert · 28/11/2025 17:39

Oh give over! They’ve not “reported” her. The OP decided that it was less embarrassing to get the manager to do it than to ask her to be quiet in front of everyone in an already quite office.

Edited

Oh give over they did a cowardly thing

why would it be embarrassing?

we don’t tell people off anymore at work we have collaborative conversations about what works for all

Work9to5 · 28/11/2025 17:42

What time if day is this? If it's in the middle of the day that's one thing; if it's early or late it's another.

I had colleagues who'd only start actually working when everyone else was leaving (and made a song dance about working late) It was like they didn't have homes to go to.

The cleaner would probably much prefer it if you weren't there. If she even notices you that is.

WiddlinDiddlin · 28/11/2025 17:42

I don't think its at all unreasonable that you ask the cleaner if she can work in your room quietly - being on her phone to someone whilst she works is not part of her job!

I do think you should speak to her directly before going over her head though.

I don't know why you're getting a pile on here, probably because you've mentioned she's foreign and a cleaner and you're a PhD student doing research. If you'd said she was white british and yacking away loudly to her mate, you'd have had a different response.

chaosmaker · 28/11/2025 17:43

I'd tell her to shush. She doesn't need to be on the phone and if she does she can come in when the call is ended. I'm a carer and some staff have had to be told that they can't be on video calls when they are in a call........

Doggielovecharlotte · 28/11/2025 17:43

WiddlinDiddlin · 28/11/2025 17:42

I don't think its at all unreasonable that you ask the cleaner if she can work in your room quietly - being on her phone to someone whilst she works is not part of her job!

I do think you should speak to her directly before going over her head though.

I don't know why you're getting a pile on here, probably because you've mentioned she's foreign and a cleaner and you're a PhD student doing research. If you'd said she was white british and yacking away loudly to her mate, you'd have had a different response.

Op didn’t say she was foreign - just speaking in a foreign language (to them)

NeverDropYourMooncup · 28/11/2025 17:44

EmotionalLimbo · 28/11/2025 17:08

We all deserve to work in a suitable environment.

Yes - like one where nobody's trying to get you sacked by complaining to management about you speaking foreign.

PInkyStarfish · 28/11/2025 17:44

Universal language of striding up to her and putting your finger to your mouth and hissing ‘“SHHHHH!’ and pointing at the earpiece and saying’TURN OFF!’

EmotionalLimbo · 28/11/2025 17:45

WiddlinDiddlin · 28/11/2025 17:42

I don't think its at all unreasonable that you ask the cleaner if she can work in your room quietly - being on her phone to someone whilst she works is not part of her job!

I do think you should speak to her directly before going over her head though.

I don't know why you're getting a pile on here, probably because you've mentioned she's foreign and a cleaner and you're a PhD student doing research. If you'd said she was white british and yacking away loudly to her mate, you'd have had a different response.

If she was British I'd feel exactly the same. I mentioned the language to highlight it's unlikely to be a work conversation and I'd hazard a guess at talking to family.

OP posts:
Doggielovecharlotte · 28/11/2025 17:45

NeverDropYourMooncup · 28/11/2025 17:44

Yes - like one where nobody's trying to get you sacked by complaining to management about you speaking foreign.

And acting in ways that distract them..

NovemberMorn · 28/11/2025 17:45

CindyCuthbert · 28/11/2025 17:39

Oh give over! They’ve not “reported” her. The OP decided that it was less embarrassing to get the manager to do it than to ask her to be quiet in front of everyone in an already quite office.

Edited

They did report her, passing the buck because for some reason they were too frightened to do what normal people do in these situations...communicate.
The whole tone of this thread is one of superiority....thank God I have never worked in a 'them and us' type of workplace.

EmotionalLimbo · 28/11/2025 17:45

NeverDropYourMooncup · 28/11/2025 17:44

Yes - like one where nobody's trying to get you sacked by complaining to management about you speaking foreign.

Nobody is trying to get anyone sacked and I've no idea why anyone has inferred that. I've not mentioned any language to the estates manager. Just the office in question.

OP posts:
OneBookTooMany · 28/11/2025 17:46

EmotionalLimbo · 28/11/2025 17:08

We all deserve to work in a suitable environment.

Do you work in a nunnery, some Carmelite closed convent under a rule of silence?

How many bins are in your office?

Why don't you step down from your lofty cloud and empty all the 379 bins into one, so she just has to empty one bin.

Could you or one of the other nuns smile and say shush, when she makes a noise?

Explain that in the time it takes her to empty the bin, her noise might put you off your very important research and huge advances for mankind might be lost.

Complaining about a cleaner, who can hardly be in your office for any time, makes me think you would like to be something if you could.

My mum had to put up with this shit when she cleaned-a bunch of nobodies trying to pretend they were better than her because they were in an office.

If this brief interlude of someone speaking is enough to put you off, maybe you just aren't up to your research.

EmotionalLimbo · 28/11/2025 17:47

OneBookTooMany · 28/11/2025 17:46

Do you work in a nunnery, some Carmelite closed convent under a rule of silence?

How many bins are in your office?

Why don't you step down from your lofty cloud and empty all the 379 bins into one, so she just has to empty one bin.

Could you or one of the other nuns smile and say shush, when she makes a noise?

Explain that in the time it takes her to empty the bin, her noise might put you off your very important research and huge advances for mankind might be lost.

Complaining about a cleaner, who can hardly be in your office for any time, makes me think you would like to be something if you could.

My mum had to put up with this shit when she cleaned-a bunch of nobodies trying to pretend they were better than her because they were in an office.

If this brief interlude of someone speaking is enough to put you off, maybe you just aren't up to your research.

Edited

Hilarious.

OP posts:
Twiglets1 · 28/11/2025 17:47

Seriously? Get a cleaner in trouble and potentially lose her job over something petty. Try being a bit more tolerant to someone doing a job you wouldn't want to do.

Hiptothisjive · 28/11/2025 17:47

Get over yourself. Seriously. And take your entitled first world problems with you.

CindyCuthbert · 28/11/2025 17:47

WiddlinDiddlin · 28/11/2025 17:42

I don't think its at all unreasonable that you ask the cleaner if she can work in your room quietly - being on her phone to someone whilst she works is not part of her job!

I do think you should speak to her directly before going over her head though.

I don't know why you're getting a pile on here, probably because you've mentioned she's foreign and a cleaner and you're a PhD student doing research. If you'd said she was white british and yacking away loudly to her mate, you'd have had a different response.

I don't know why you're getting a pile on here, probably because you've mentioned she's foreign and a cleaner and you're a PhD student doing research. If you'd said she was white british and yacking away loudly to her mate, you'd have had a different response.

oh 100%.

Anonomoso · 28/11/2025 17:47

NeverDropYourMooncup · 28/11/2025 17:44

Yes - like one where nobody's trying to get you sacked by complaining to management about you speaking foreign.

Pretty sure it would apply no matter what language they spoke in.

Doggielovecharlotte · 28/11/2025 17:48

EmotionalLimbo · 28/11/2025 17:45

Nobody is trying to get anyone sacked and I've no idea why anyone has inferred that. I've not mentioned any language to the estates manager. Just the office in question.

Edited

OP you obviously thought this might not be ok to come on and post about it asking if you’d been unreasonable

it must have niggled you In some way

posters flagging up reasons why that may be

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