To report the cleaner

[EmotionalLimbo]

I'm a PhD student and work in a doctoral school office with several other researchers, all doing our own thing. It's a wonderful quiet space and we're very lucky.

Well quiet that is until the bins are emptied every afternoon. I'm not sure if the person who comes in is a cleaner because I've never seen her do any cleaning in this office but she might do in other parts of the building.

She's just so loud. She's talking on the phone using Bluetooth earpieces so it looks like she's talking to herself. It's so distracting and it's not a work conversation because it's a foreign language.

I've contacted the estates people to ask them to tell her to stop as it's annoying everyone but nobody dare say anything. It's not my job to tackle her.

AIBU?

It is not 'reporting'. It is going through proper channels. OP is not 'colleagues' with the cleaner. Nor is she 'colleagues' with other users of the workspace.

The manager needs to be informed that the cleaner is not behaving in the appropriate manner in the workplace she is required to clean.

Other than that, it is not OP's issue to sort out the cleaner's behaviour at work personally. It will allows the cleaner to be spoken to by the appropriate person in a confidential manner which respects her privacy rather than in the open.

Thanks, exactly correct. I think I used the wrong terminology in the title. The estates department didn't see it as reporting or trying to get anyone in bother.