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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think everyone is so rude nowadays.

324 replies

Elfie111 · 30/10/2025 13:43

I just returned home from a shopping trip in a large shopping mall (can’t say where as would be outing) - 😂 not really, it was Bluewater.

I just want to know why everyone is so hostile. I know this has been discussed before but is it really the post Covid bad attitude / no social skills or awareness.

I was making my way out of a changing room with a pram this morning and a mother and adult daughter blocked both aisles to leave the changing room and then glared at me. I waited for them to move as they seemed as though they were quite invested in being aggressively in the way/ I was a massive inconvenience for wanting to exit the changing room. Normally I would say ‘excuse me’ or ‘sorry’ (I know people hate this as why am I apologising for being alive) but today I thought - I’m not even going to speak. You know you’re in the way. You’re both glaring at me and instead of getting changed in the cubicle you’re in the gangway with open mouthed gormless stares.

In my experience people behaving like that is more and more common now.

Does anyone have a similar experience?

OP posts:
Nandina · 31/10/2025 14:25

It's so depressing when people are needlessly rude. I was collecting an order in a shop yesterday and the person did not say one word to me the whole time, no hello or thank you. Nothing, while I fell over myself to greet them and be pleasant.

TenGreatFatSquirrels · 31/10/2025 14:30

RosesAndHellebores · 30/10/2025 14:37

It's shocking
At my local shopping centre yesterday people were standing directly in front of the lift doors as they opened and making no effort to step aside.
Earlier I was in John Lewis wanting to buy a Coach or Mulberry Tote and the member of staff who came over to stop an alarm that someone else had set off from beeping, had zero interest in serving. Needless to say I didn't buy one. I bought an Autograph one instead and now wish I hadn't cut off my nose to spote my face because it's crap.

You wanted a Mulberry bag circa £700 but instead bought one from M&S’s own brand? That’s a strange change in choices

pinenuts75 · 31/10/2025 14:42

QuickPeachPoet · 31/10/2025 14:23

You do't have to take it - you pull your adult pants on, wipe the sulky look off your face and you fake it until you go home and no longer have to inflict your shit mood on others you don't know you, and frankly don't deserve that sort of treatment.

Edited

Wow, your post proves why I don’t really like people.

Toydrum · 31/10/2025 14:46

pinenuts75 · 31/10/2025 13:28

No get someone to get your medication for you.

What if there is no one?

pinenuts75 · 31/10/2025 14:47

Maverickess · 31/10/2025 14:17

The problem with that approach is when you make eye contact/smile/acknowledge customers waiting then they assume you're going to serve them, which then leads to more frustration as you then have to explain that no, you're just acknowledging them and meanwhile the person you were serving gets huffy because that interaction has now held them up and then everyone is more pissed off.
I mean if you're in a queue waiting and staff are rushing around, serving the people in front of you, you can see and understand what's happening, why do you need someone to acknowledge and apologise before you get to the front of the queue and get served?

I mean I'm on the fence on that one too, the staff have no more control over who visits the shop and at what time than anyone else, it's just life, sometimes everyone decides to visit at the same time and there's a queue, it baffles me why because a lot of people, independently of each other and the staff, have come to a place at the same time, the staff are at fault for that and need to apologise for it happening. It's just life, not everything needs to be someone's fault or means someone is incompetent or that an apology is needed.

I totally agree with you, but I feel you are wasting your time trying to explain, as there seems to be so many entitled people on this thread.

pinenuts75 · 31/10/2025 14:48

Toydrum · 31/10/2025 14:46

What if there is no one?

Edited

Not sure, but it certainly isn’t the fault of the poor staff doing their job.

Toydrum · 31/10/2025 14:50

pinenuts75 · 31/10/2025 14:48

Not sure, but it certainly isn’t the fault of the poor staff doing their job.

There has to be a middle ground. ‘Poor staff’ can also equal rude humans. There are also rude customers. Your insistence that all staff are ‘victims’ is ridiculous.

pinenuts75 · 31/10/2025 14:52

I have to add, I went on holiday to Cyprus once, was standing in a very long queue in a very big department store, everyone was just waiting patiently like normal people, don’t understand why people can’t be like that here.

pinenuts75 · 31/10/2025 14:53

Toydrum · 31/10/2025 14:50

There has to be a middle ground. ‘Poor staff’ can also equal rude humans. There are also rude customers. Your insistence that all staff are ‘victims’ is ridiculous.

Edited

It really isn’t I work in retail have witnessed some appalling treatment towards staff.

TenGreatFatSquirrels · 31/10/2025 14:53

ohtowinthelottery · 31/10/2025 08:11

@northernwinds I actually think there should be tills open for those who don't want to use self service. The tills that these staff were stood next to. It's not as if M&S is a discount supermarket and i wasn't just buying a pair of socks! I'm over 60, have grown up with customer assistance and hate self service machines with a passion. A lot of M&S customers are older than me and also struggle with these self service machines.

Why do you struggle with self service though? I appreciate you are older but I’m always curious when people say this as I don’t understand what’s hard about - scan, put in tray, press ‘pay’, pay. What is it that’s difficult for you? They’ve also been around for 20+ years so it’s not like you weren’t in your prime when they were rolled out.

ridl14 · 31/10/2025 14:56

Sorry that happened ☹️ yeah in general I would agree - especially how people act around prams! But I've just had a lovely heartwarming morning.

Had to physically run with pram from my car to my flu jab - baby is snotty so wrapped up plus I obv can't hold him while getting the jab. Road closed so I lost time trying to find parking in a tricky area, had to park on a raised bit of pavement in between two houses both with front garden driveways. Made sure both empty driveways were still accessible and was going to be quick but knew I was wrong to park there.

Pharmacist - absolutely lovely to me and my baby.

Elderly lady of one of the houses said morning to me as I had just packed DS and pram back into car in a rush, I apologised to her and she was so sweet saying her son wouldn't be back for ages anyway and I had my hands full.

Stopped to get some parcels, a man held the door for me, a lady offered me to go before her (both collecting, hers came first but she was very sweet to offer), another lady held the door for me on the way out.

Baby was due a nap and had managed a small blowout which I realised in the last shop so I was so grateful for people's kindness!

Toydrum · 31/10/2025 14:58

pinenuts75 · 31/10/2025 14:53

It really isn’t I work in retail have witnessed some appalling treatment towards staff.

Give me the percentage then.

Staff being rude vs customers being rude.

Obviously this will be from your own narrow minded objective,

pinenuts75 · 31/10/2025 15:00

Toydrum · 31/10/2025 14:58

Give me the percentage then.

Staff being rude vs customers being rude.

Obviously this will be from your own narrow minded objective,

I don’t know the percentage, and I’m not narrow minded, just see first hand how vile some customers can be and there’s no need for it.

Toydrum · 31/10/2025 15:02

pinenuts75 · 31/10/2025 15:00

I don’t know the percentage, and I’m not narrow minded, just see first hand how vile some customers can be and there’s no need for it.

How ‘some’ customers can be.

Just as how many people can experience how rude ‘some’ staff can be.

pinenuts75 · 31/10/2025 15:04

Toydrum · 31/10/2025 15:02

How ‘some’ customers can be.

Just as how many people can experience how rude ‘some’ staff can be.

In my experience staff only get rude when customers are being rude, me and my colleagues certainly don’t stand for it.

ohtowinthelottery · 31/10/2025 15:04

TenGreatFatSquirrels · 31/10/2025 14:53

Why do you struggle with self service though? I appreciate you are older but I’m always curious when people say this as I don’t understand what’s hard about - scan, put in tray, press ‘pay’, pay. What is it that’s difficult for you? They’ve also been around for 20+ years so it’s not like you weren’t in your prime when they were rolled out.

@TenGreatFatSquirrels They certainly haven't been around for 20 years where I live. As I said, no self service tills on my local M&S in the clothing department , only in the food section. My local Lidl store has no self service tills. I don't mind them so much for small food purchases, but the faff of dealing with hangers, trying to fold clothes and get them into my own bag without proper counter space to work on is nothing but a faff.

ThatLovingPear · 31/10/2025 15:05

It's not just you!!! A friend commented to me recently that I manage to get into arguments with strangers very often but they're never arguments at all, it's just me not taking being spoken to rudely or being treated like shit by people with no manners!

Most recent example - was in a hurry buying dog food in a pet shop with all 3 kids in tow, when middle aged woman at the til in front of me opened the treats she'd bought her dog, asked her dog repeatedly if he'd like one, then made him sit and perform for said treats, and all before she paid and moved out of the bloody way!!!! Holding up a queue to give your dog treats that you haven't even paid for yet is bafflingly rude to me, and so I asked nicely 'would you mind hurrying up, I really have somewhere I need to be'. But I'm the rude one, because apparently we should all just stand there and let these people live out their main character dreams?!

Toydrum · 31/10/2025 15:07

pinenuts75 · 31/10/2025 15:04

In my experience staff only get rude when customers are being rude, me and my colleagues certainly don’t stand for it.

And the same can be said in the reverse. You are most definitely looking at this from one objective and that does not make you right.

No point continuing this back and forth.

pinenuts75 · 31/10/2025 15:10

ohtowinthelottery · 31/10/2025 15:04

@TenGreatFatSquirrels They certainly haven't been around for 20 years where I live. As I said, no self service tills on my local M&S in the clothing department , only in the food section. My local Lidl store has no self service tills. I don't mind them so much for small food purchases, but the faff of dealing with hangers, trying to fold clothes and get them into my own bag without proper counter space to work on is nothing but a faff.

I’m going to get shot down for this but you just take the hangers off, put them normally in a hole, put your clothes in your bag, you don’t really need space.

pinenuts75 · 31/10/2025 15:11

Toydrum · 31/10/2025 15:07

And the same can be said in the reverse. You are most definitely looking at this from one objective and that does not make you right.

No point continuing this back and forth.

Doesn’t make you right either, you are the type of customer I would rather not interact with.

northernwinds · 31/10/2025 15:12

This thread is full of petulant bickering and then everyone wonders why everyone is so rude nowadays,

ohtowinthelottery · 31/10/2025 15:16

pinenuts75 · 31/10/2025 15:10

I’m going to get shot down for this but you just take the hangers off, put them normally in a hole, put your clothes in your bag, you don’t really need space.

@pinenuts75But it's a lot less faff if the customer assistant with the nice flat counter top does it for you! I actually like interacting with real, pleasant human beings.

pinenuts75 · 31/10/2025 15:17

ohtowinthelottery · 31/10/2025 15:16

@pinenuts75But it's a lot less faff if the customer assistant with the nice flat counter top does it for you! I actually like interacting with real, pleasant human beings.

Oh my word 😂

Toydrum · 31/10/2025 15:17

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pinenuts75 · 31/10/2025 15:21

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No I’m not crap at my job thanks infact I got praised in the week.
it’s just pathetic, small minded, self indulgent customers I don’t like.
you don’t know me either remember.