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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think everyone is so rude nowadays.

324 replies

Elfie111 · 30/10/2025 13:43

I just returned home from a shopping trip in a large shopping mall (can’t say where as would be outing) - 😂 not really, it was Bluewater.

I just want to know why everyone is so hostile. I know this has been discussed before but is it really the post Covid bad attitude / no social skills or awareness.

I was making my way out of a changing room with a pram this morning and a mother and adult daughter blocked both aisles to leave the changing room and then glared at me. I waited for them to move as they seemed as though they were quite invested in being aggressively in the way/ I was a massive inconvenience for wanting to exit the changing room. Normally I would say ‘excuse me’ or ‘sorry’ (I know people hate this as why am I apologising for being alive) but today I thought - I’m not even going to speak. You know you’re in the way. You’re both glaring at me and instead of getting changed in the cubicle you’re in the gangway with open mouthed gormless stares.

In my experience people behaving like that is more and more common now.

Does anyone have a similar experience?

OP posts:
CoffeeCantata · 31/10/2025 10:21

It can be upsetting and stay with you for a long time if you encounter rudeness.

My husband is very deaf and was also not in the best health at this point. I took him to a local, much praised cafe,to cheer him up. It didn't work out like that!

Due to the cafe's mistake, they had put out the wrong menus so when we got to the ordering point there was a bit of confusion as to what was actually on offer. the man serving was aggressive and impatient, which didn't help. He just barked at us and claimed he couldn't understand what we said. My poor husband turned to the person behind us in the queue and apologised for keeping him waiting (though it wasn't actually OUR fault) and got told '"Yeah, fucking hurry up" for his trouble.

The whole thing was horrible and I secretly returned the next day to discuss what had happened with the manager (didn't want my husband to know - he hates a fuss). I realise the man in the queue wasn't their responsibilty, but he took his frustration out on us for the delay they had caused.

It took a long time and a change of ownership for us to go back there.

pinenuts75 · 31/10/2025 10:41

Auburngal · 31/10/2025 09:44

Exactly! Customers just think we talk about non work related stuff. Even to update us on new procedures, things like you need to input the coupons for newspapers in manually- usually scanned them and took the money off, say that we don’t have any scratchcards for no 12 etc. Then things such as organising breaks

Customers just see staff talk without hearing the content!

I hear you! If I dare to go to the till to ask a work related question, I get stared down by customers, it’s really hard to not say anything to them!

pinenuts75 · 31/10/2025 10:44

QuickPeachPoet · 31/10/2025 10:08

you're not allowed to being your 'bad days' to work. Especially not in retail or hospitality. Stay home and take the pay cut if you can't conduct yourself properly. Your personal life should be left at the door of your workplace.

How awful, this just sums up what the majority of people are like. Some or most people can’t afford to take a pay cut!

pinenuts75 · 31/10/2025 10:45

Needlenardlenoo · 31/10/2025 09:52

I think customers get that but it is helpful to acknowledge that you see people waiting.

Boots is one of the worst for this. Multiple pharmacy staff scurrying about, avoiding eye contact!

They’re busy working!

Tabitha500 · 31/10/2025 10:47

My DH is a delivery driver for a well known supermarket! The amount of customers he delivers to who don’t even bother to look up at him at the door let alone say ‘thank you’ is amazing! He delivered to a cafe where he was asked to bring the crates inside and place in the kitchen, he did, just as another member of staff came running out telling him not to do that and place them by the door! It wasn’t a pleasant request but with a rude attitude as if him delivering the goods was an inconvenience!

That said, he does encounter really lovely customers who are really appreciative of the work he does!

DiscoNights · 31/10/2025 11:19

Yes. People are so rude now. Basic manners are fading. I held the door open for a young woman the other day to let her go through before me, and she was so shocked and appreciative that I had done that. It made me realise that basic manners are not the norm anymore.

BogRollBOGOF · 31/10/2025 11:19

Redpeach · 31/10/2025 09:55

They're just using the space, like you, just share it

I do share it. I don't need the whole width of a path for myself, and if I'm with the DCs I listen out, look around and get them to tuck in and make space for people to pass.

I'm not the one blocking a whole path to myself, oblivious to anyone else in the vincinity. As a solo person most of the time, it would be quite an accomplishment to be able to do that anyway!

I just want a fair proportion of avaliable space to go about my business without having to regularly shout to make my presence known and stop while people sort their lives/ arrange themselves/ rein the dog in because they were in an oblivious bubble to their surroundings. Allow me one metre of path and they're welcome to the other 2+ metres that you can get a vehicle through. I don't think that's a particularly egregious desire.

Auburngal · 31/10/2025 11:23

I went into a shop and held the door open as a lady was right behind me. “I could have done without that” Next time if we are in the same situation, I let go of the door and see how she would like that….

Needlenardlenoo · 31/10/2025 11:34

pinenuts75 · 31/10/2025 10:45

They’re busy working!

Of course, but actually ignoring customers is rude. You can say 'sorry to keep you; someone will be with you shortly' etc. Especially when many customers are elderly and/unwell.

You acknowledge customers.

I worked in a small owner managed shop as a teen and the owner would have absolutely given us what-for if we'd ignored customers like that!

DancingNotDrowning · 31/10/2025 11:39

ilovesooty · 30/10/2025 14:39

Why on earth would you waste money like that on something you didn't want?

This post is such a good example of the petty low level rudeness that the OP references.

the poster is really clear why she bought the bag but you choose you necessarily snipe

Auburngal · 31/10/2025 11:44

A few years ago, the lottery terminal was out of order. Put signs up saying this then had a colleague informing queuing customers that we are unable to do lottery tickets and payments. Most left as their only reason for queuing was lottery.

Then got a few customers who ignored the signs and colleague’s information, still queued and when being served, they asked for a lucky dip on that night’s draw or hand over a wad of tickets. When we said we are unable to do the tickets, they turned nasty and abusive.

pinenuts75 · 31/10/2025 11:59

Needlenardlenoo · 31/10/2025 11:34

Of course, but actually ignoring customers is rude. You can say 'sorry to keep you; someone will be with you shortly' etc. Especially when many customers are elderly and/unwell.

You acknowledge customers.

I worked in a small owner managed shop as a teen and the owner would have absolutely given us what-for if we'd ignored customers like that!

It’s just a level of entitlement, to expect busy working people to say sorry to keep you, I mean you can see their busy, I would never expect busy working people to say that as it’s obvious they are busy! I would just wait like a normal person. And anyway if you’re unwell surely you don’t go shopping? 🤷‍♀️

Justwrong68 · 31/10/2025 12:08

That bit where you scan your passport to get onto Eurostar; the screen kept flashing between X and ✔️, the woman was bluntly showing me how to use it as if it were obvious (immediately assuming I’m a middle aged technophobe), goes away and comes back saying: Are you still here?!
yes, people are much ruder now, YANBU

ilovesooty · 31/10/2025 12:39

DancingNotDrowning · 31/10/2025 11:39

This post is such a good example of the petty low level rudeness that the OP references.

the poster is really clear why she bought the bag but you choose you necessarily snipe

If you had been sufficiently courteous to read the thread, you would have noted that this has already been addressed.

Needlenardlenoo · 31/10/2025 13:00

pinenuts75 · 31/10/2025 11:59

It’s just a level of entitlement, to expect busy working people to say sorry to keep you, I mean you can see their busy, I would never expect busy working people to say that as it’s obvious they are busy! I would just wait like a normal person. And anyway if you’re unwell surely you don’t go shopping? 🤷‍♀️

To a pharmacy 😂?

pinenuts75 · 31/10/2025 13:28

Needlenardlenoo · 31/10/2025 13:00

To a pharmacy 😂?

No get someone to get your medication for you.

northernwinds · 31/10/2025 13:33

pinenuts75 · 31/10/2025 13:28

No get someone to get your medication for you.

Yes, everyone has that option 🙄

northernwinds · 31/10/2025 13:34

ilovesooty · 31/10/2025 12:39

If you had been sufficiently courteous to read the thread, you would have noted that this has already been addressed.

To be honest, I thought it was rude as well.

I have read the thread; I saw you answered, it was still rude.

jan2310 · 31/10/2025 13:35

Limmers14 · 30/10/2025 14:18

Oh it is KILLING me in London when people just get on the tube or train without waiting for others to get off. I’ve started saying it to people. Honestly it’s awful and so rude

I’m a Londoner and I hate this. All the etiquette has disappeared. I say something now, very loudly.

pinenuts75 · 31/10/2025 13:39

northernwinds · 31/10/2025 13:33

Yes, everyone has that option 🙄

You’re moving away from the point that not everyone me included, is such an entitled shopper.

northernwinds · 31/10/2025 13:49

pinenuts75 · 31/10/2025 13:39

You’re moving away from the point that not everyone me included, is such an entitled shopper.

I’ve been 100% with you until that comment. I am lucky; I have friends, I’m married and I do have people around me. Even so, I don’t think I could ask anyone to just get my medication! People are busy.

pinenuts75 · 31/10/2025 13:54

northernwinds · 31/10/2025 13:49

I’ve been 100% with you until that comment. I am lucky; I have friends, I’m married and I do have people around me. Even so, I don’t think I could ask anyone to just get my medication! People are busy.

Yes so are shop workers, including pharmacies.

ilovesooty · 31/10/2025 13:58

northernwinds · 31/10/2025 13:34

To be honest, I thought it was rude as well.

I have read the thread; I saw you answered, it was still rude.

I've acknowledged that I had misunderstood the situation, and also acknowledged the helpful explanation of the person who'd been critical of my original comment, which made my misapprehension clear to me.

Maverickess · 31/10/2025 14:17

Needlenardlenoo · 31/10/2025 11:34

Of course, but actually ignoring customers is rude. You can say 'sorry to keep you; someone will be with you shortly' etc. Especially when many customers are elderly and/unwell.

You acknowledge customers.

I worked in a small owner managed shop as a teen and the owner would have absolutely given us what-for if we'd ignored customers like that!

The problem with that approach is when you make eye contact/smile/acknowledge customers waiting then they assume you're going to serve them, which then leads to more frustration as you then have to explain that no, you're just acknowledging them and meanwhile the person you were serving gets huffy because that interaction has now held them up and then everyone is more pissed off.
I mean if you're in a queue waiting and staff are rushing around, serving the people in front of you, you can see and understand what's happening, why do you need someone to acknowledge and apologise before you get to the front of the queue and get served?

I mean I'm on the fence on that one too, the staff have no more control over who visits the shop and at what time than anyone else, it's just life, sometimes everyone decides to visit at the same time and there's a queue, it baffles me why because a lot of people, independently of each other and the staff, have come to a place at the same time, the staff are at fault for that and need to apologise for it happening. It's just life, not everything needs to be someone's fault or means someone is incompetent or that an apology is needed.

QuickPeachPoet · 31/10/2025 14:23

pinenuts75 · 31/10/2025 10:44

How awful, this just sums up what the majority of people are like. Some or most people can’t afford to take a pay cut!

You do't have to take it - you pull your adult pants on, wipe the sulky look off your face and you fake it until you go home and no longer have to inflict your shit mood on others you don't know you, and frankly don't deserve that sort of treatment.

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