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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Viewer stole from my house?

607 replies

Calcaata · 18/10/2025 20:29

I have a Diptique candle, 3 wick and cost £180. I’ve had two house viewings today, not done by myself but by the estate agent. I’ve come home and it’s missing.

Aibu to expect the estate agent to reimburse me?? I won’t be able to contact them now until Monday.

OP posts:
Thread gallery
8
Quackity · 19/10/2025 08:26

Honestly why are people criticising the candle purchase! I have some wealthier friends and they have this kind of stuff. I have friends with expensive perfumes! Its the principle, its not there to be nicked.

DancingNotDrowning · 19/10/2025 08:27

TeenLifeMum · 19/10/2025 00:10

Totally missing point of the post; do £180 candles burn differently to a Yankee candle or Asda own (which I find the same)? I just curious and will never own one to compare.

I have diptyque candles - they burn very evenly which I like but the main thing is the scent doesn’t give me a hideous headache. I cannot walk past a Yankee candle display without feeling nauseous. I think it’s to do with the synthetic nature of the fragrance.

Simonjt · 19/10/2025 08:29

Getamoveon2024 · 19/10/2025 05:29

FFS. Why on earth are people twatting on about the price of a candle? Is it really a revelation that a) people like different things to you and b) they can spend their money however they want? No law against either. There is however a law against bloody theft!
This is awful op, I am assuming you don’t have cameras? I would definitely report it to the EA. I told my EA when one particularly disgusting viewer left a giant unflushed shite in my en-suite! People can be vile.

I wouldn’t be surprised if the ones who think they get to choose how OPs spends their money, also cross over into the type of people who would happily steal from other people.

DotAndCarryOne2 · 19/10/2025 08:31

CoffeeCantata · 19/10/2025 08:15

100% this. It IS the point and anyone who thinks it’s not worthy of remark is living in a very strange and rarefied world!

It’s the point of the thread in so far as it was an expensive item stolen from OP. And that’s all. OP didn’t ask for a discussion as to whether it was ok to spend her disposable income as she liked, whether it was morally wrong to buy the candle, or whether she should offset the purchase with a donation to charity. She asked what she should do about the theft.

More and more posters are being chased off their own threads by this kind of thing. I have no idea why anyone posts for advice here any more when they’ll inevitably face the usual barrage of keyboard warriors who have nothing constructive to say and are only here to search for something with which to insult or vilify, or to pry for more intimate details. If OP hadn’t said it was a candle she’d have had half the thread taken up with posters insisting they needed to know what item was stolen to judge whether it was worthy of reporting !!

IamtheDevilsAvocado · 19/10/2025 08:31

BashfulClam · 19/10/2025 00:34

It is sad when this happens as you have no proof. When my parents were selling their home a piece of jewellery went missing after the surveyors had come round (in Scotland the seller provides the survey so it’s done first), it wasn’t expensive but was sentimental to my mother. Absolutely no proof though but no one else had been in the rooms in the house at that point.

DH is also pretty sure he had £10 stolen by the guys who can to fix his sky dish in his first flat. It was a cottage style flat so no communal dish. The three at the beck of the property were disrupting his signal so it had to be moved from next to the kitchen windows to the roof and needed the ‘specialist height team’. Two wee neds turned up, the type of guy that if he fell onto his head there would be no real damage. My DH is 80% sure he had a £10 note in the dish in the living room where he kept all his ‘pocket gubbins’. There was no £10 note after they left. He’s not 100% sure but thinks it definitely happened.

Its horrible to think these people just walk in and do this!

Agree!

but there are sadly many light-fingered people about.... If opportunities present themselves, they'll pocket it.

I think in the thiefs' minds.... 'if they're daft enough to leave it, I'll have it'

Chenecinquantecinq · 19/10/2025 08:32

Unless you have video evidence of it happening from a security camera no chance. Otherwise unscpulous sellers would be claiming for "missing" items.

Simonjt · 19/10/2025 08:32

Betty1625 · 19/10/2025 07:48

The estate agent took the vase?? That's even worse

Tbh my first thought here was that the agent took it not yhe viewer - how can you just nab such a large candle

It clearly wasn’t unusual as when I phoned to report it they just asked how much I needed to replace it yet ‘insisted’ they hadn’t seen it. It was worth a lot of money and had been inside a chest in the spare room rather than on show. I reported it to the police and funnily enough the vase appeared in their office the next day.

DancingNotDrowning · 19/10/2025 08:32

OP I’m sorry that this happened. It’s horrible to have been stolen from.

I would speak with the EA and make it clear that they need to properly accompany viewers. I’d also follow up with an email to the manager of the branch, so you have a paper trail and someone else is aware of the issue, in case it is the EA.

ComfortFoodCafe · 19/10/2025 08:34

Im sorry this has happened, before you do anymore viewings I would get a ring doorbell or cctv. Sadly though a candle is easy to stick in a handbag or pocket. People are shit!

Westfacing · 19/10/2025 08:36

I'm not a candle person but many people love the glow and the smell etc., and from what I know the expensive ones burn slowly and last a long time, so the pleasure last many months.

I recently treated myself to some perfume, bought the smallest bottle 30mls and it was around £70 - it will last me a long time and so like a candle for the OP will add to my wellbeing! I can easily spend £70 on an evening out with nothing to show for it.

HellieWelly · 19/10/2025 08:36

TeenLifeMum · 19/10/2025 00:32

I’m genuinely asking, when you burn it does it last longer/smell more fragrant? How does it compare to cheaper versions. If people are willing to spend that much then I assume there’s a reason I’m not getting. Completely up to you how you spend your money and outrageous someone stole it so I’m truly sympathetic, but also curious about the item.

I used to be a member of the anti-expensive-candle brigade, but I had a beautiful two wick expensive one given to me as a gift. I didn’t burn it for ages (too pretty in its lovely container) but when I did, I was converted. Lasted ages, made my house smell gorgeous. Since then other people have bought similar ones for me as gifts. I suspect that once your friends see that you like nice candles, then they will buy you more - it’s a thoughtful gift, particularly if the scent is well chosen, and I love them.

LittleMoreLegAction · 19/10/2025 08:38

CoffeeCantata · 19/10/2025 08:25

They’d be sniggering behind their hands!

This is genuinely interesting. In my world (and I know some wealthy people, though I wouldn’t put myself in that category) this would be shocking.

Seriously - I’m learning a lot about how others live! I really have never met anyone who would do that or who wouldn’t judge it.

You clearly have a very small and spiteful social circle. Broaden your mind a bit. Life will be less shocking then.

SweetnsourNZ · 19/10/2025 08:40

Simonjt · 18/10/2025 20:38

We had this as well, but it was a vase, luckily it was a flat we were selling so we could see the estate agent on cctv leaving with a fully intact vase, so they couldn’t pretend they had broken it.

Your real estate agent stole the vase? I was thinking more of people coming to view. That's shocking.

TheKeeperofBooks · 19/10/2025 08:40

Its funny really how OP is getting slated for buying this candle. Her candle was made in France. Yes you can buy cheaper, but buying cheap comes at a cost..just not to the end user.

Myblueclematis · 19/10/2025 08:41

I doubt I would ever spend that much on a candle and I could afford to as well but as it's her money, she can spend it how ever she likes.

I hope the day never comes when other people can dictate exactly what you spend your own money on and whether or not you give to charity generously enough.

There are some really odd and nasty people on this site. 🙄

LittleMoreLegAction · 19/10/2025 08:41

TorroFerney · 19/10/2025 07:30

Indeed, emotional intelligence on here declines by the day I swear.

Agree. It’s embarrassing to watch.

LittleMoreLegAction · 19/10/2025 08:43

Simonjt · 19/10/2025 08:29

I wouldn’t be surprised if the ones who think they get to choose how OPs spends their money, also cross over into the type of people who would happily steal from other people.

And shoplift. Thinking they are sticking it to the man and it’s a victimless crime.

goldtrap · 19/10/2025 08:44

My child managed to bump into an ornate display vase and smash it during a house viewing. I was so embarrassed and apologetic, I bought the house.
I hope your thieves are equally remorseful and you get an offer soon.

ShodAndShadySenators · 19/10/2025 08:44

FFS, it's irrelevant what OP's item was and how much she'd paid for it, it's her property and someone has taken it with the intent of depriving her of it permanently.

I'd advise the EA of the theft and that I'm reporting it to the police, as well as reporting it on SM. I wouldn't expect anything to come of it so if it does mysteriously return that would be a bonus. And don't let the EA do the viewings any more, as they're allowing this to happen (or doing the stealing). If I was an EA I'd accompany viewers all the time to protect each other's reputation.

But lesson learned OP - don't leave valuable things out, so many people are ddisgusting thieves. They have no conscience at all. (I remember a post where the poster and her colleagues had bought a nice bottle of hand soap for the ladies and another woman used it then put it in her handbag, saying that the company could afford it! Even when she was told it wasn't the company buying it but her fellow workers, she still took it because she liked it and they could just buy more...)

itbemay1 · 19/10/2025 08:45

BaconCheeses · 18/10/2025 22:42

With the money that she earned from the job that she works.

Have a word with yourself. You should be embarrassed for talking down to people who make an honest living and want to spend their hard earned money as they choose.

Its disgusting.

I genuinely hope you reflect on how sad and nasty it is of you to take this moment and use your time to stick the boot in with your "witty" condescending take-down at a monent when OP feels shit that someone has nicked something from her house to make yourself feel superior.

Think about how you'd feel.

Well said bacon

DotAndCarryOne2 · 19/10/2025 08:46

HellieWelly · 19/10/2025 08:36

I used to be a member of the anti-expensive-candle brigade, but I had a beautiful two wick expensive one given to me as a gift. I didn’t burn it for ages (too pretty in its lovely container) but when I did, I was converted. Lasted ages, made my house smell gorgeous. Since then other people have bought similar ones for me as gifts. I suspect that once your friends see that you like nice candles, then they will buy you more - it’s a thoughtful gift, particularly if the scent is well chosen, and I love them.

I’ve just had a quick Look at the Diptyque website and the candles are just part of a range of higher end home decor, fragrances, bath and body, gifts etc. The candles are beautiful, decorative pieces with gorgeous fragrances. I don’t know why OP is coming in for such a pasting for owning one - l’m definitely adding one to my list for Santa this year !! Link to website below.

https://www.diptyqueparis.com/en_uk/l/home/scented-candles/colored-scented-candles.html

Large candles | Diptyque Paris

Discover the collection Large candles Diptyque, a precursor of an art of living through the senses, where perfume and art permeate everything.

https://www.diptyqueparis.com/en_uk/l/home/scented-candles/colored-scented-candles.html

rolandsrat · 19/10/2025 08:48

Emonade · 18/10/2025 22:41

It is a waste and I don’t know how people can live with themselves unless I am being totally unreasonable and they are also giving significant amounts to charity

You are being unreasonable and judgemental. Do better. It doesn’t matter if the candle was £180 or £8. An item has been stolen from her property.

Giving to charity has absolutely nothing to do with you either.

CoffeeCantata · 19/10/2025 08:49

DotAndCarryOne2 · 19/10/2025 08:31

It’s the point of the thread in so far as it was an expensive item stolen from OP. And that’s all. OP didn’t ask for a discussion as to whether it was ok to spend her disposable income as she liked, whether it was morally wrong to buy the candle, or whether she should offset the purchase with a donation to charity. She asked what she should do about the theft.

More and more posters are being chased off their own threads by this kind of thing. I have no idea why anyone posts for advice here any more when they’ll inevitably face the usual barrage of keyboard warriors who have nothing constructive to say and are only here to search for something with which to insult or vilify, or to pry for more intimate details. If OP hadn’t said it was a candle she’d have had half the thread taken up with posters insisting they needed to know what item was stolen to judge whether it was worthy of reporting !!

Edited

Surely you’re allowed to be shocked, though.

I learn new things every day from MN. I just couldn’t get past the candle to the main issue!

I mean - would you actually light this thing? 😄 It’s an education for me!

LittleMoreLegAction · 19/10/2025 08:50

DotAndCarryOne2 · 19/10/2025 07:38

In the back garden of our last house there was a beautiful peach tree in full fruit at the time we were selling. The EA showed viewers round one afternoon and after they had gone, the security camera at the back of the house showed her taking a cutting from the tree and then filling a big carrier bag with peaches before she left.

My DH sent the footage to the EA from his phone and asked if they intended to deduct the cost of them from our bill. We got a very red faced apology from the manager, who assigned us to a different member of the sales staff, and we did our own viewings from that point on !!

Another awful story. I am sorry this happened.

Those fools moaning about the candle cost need to engage their brains for a moment. This is about the principle of theft. It’s as bad to steal peaches, as a £180 candle or a £100k painting. Trust has been breached and a theft has been committed. Every act needs reporting.

LittleMoreLegAction · 19/10/2025 08:52

CoffeeCantata · 19/10/2025 08:49

Surely you’re allowed to be shocked, though.

I learn new things every day from MN. I just couldn’t get past the candle to the main issue!

I mean - would you actually light this thing? 😄 It’s an education for me!

Yes we all get just how shocked you are. Apparently you say you know wealthy people yet are still shocked. It is ok to be surprised I guess. But you talk about sniggering and judging others. Immature and unpleasant attitude.

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