Viewer stole from my house?

[Calcaata]

I have a Diptique candle, 3 wick and cost £180. I’ve had two house viewings today, not done by myself but by the estate agent. I’ve come home and it’s missing.

Aibu to expect the estate agent to reimburse me?? I won’t be able to contact them now until Monday.

Step 1. Report to estate agent as a complaint. Say if the item is not returned or cash to the value of £180 step 2. Report to police as theft. Step 3. Get all keys back from estate agent, cancel any agreement and find another...

We had a couple of bits go missing when our house was on the market, my DH is a collector and two or three little items were taken. Not worth an awful lot, but he was upset.

I was more upset with the parents that allowed their children to chase my elderly cat, and climb all over the backs of the sofas when they were viewing.

I agree that estate agents are not good at supervising, we were mainly just left to look around by ourselves while the EA just waited for us to come back. Luckily we are honest.

I bet this would be the first insurance claim for theft of a candle.

Normally candles are damaged in a series of small fires.

Yanbu but I don't think they will. I'd definitely raise it with them and I'd be telling them no viewings would be happening without you present in the house.

Blimey, what scumbags! I agree, make a scene with the agents, because they clearly had a duty of care to supervise viewers.

Embarrassingly, while we were viewing a house my 6yo DD trod mud right across their living room carpet. The owners were understandably a bit pissed off, but we ended up buying the house, so it became our carpet soon afterwards...

Last time I sold a house I had dirty underwear taken from the laundry basket. Whatever floats one's boat, I guess...

I'm currently selling my late parents' house. Anything of value to me - conceivable or inconceivable - got taken out long before I put it on the market although no fucker has taken the hideous soapstone carvings yet..

Is it in photos from the listing?

Bloody hell, what a muppet.

was it something the EA would have been able to sell for ££!£££

@Calcaata I hope you get reimbursed for it. Father-in-law.Thankfully (hopefully) it wasn't something sentimental & irreplaceable.

by-the-by I just cold not bring myself to spend that on a candle to burn 🙇🏻‍♀️

The reputational damage you could do to the agency would far outweigh them replacing the candle.

This

Well, you would only have burnt it anyway I guess... I'd shrug off theft of a candle, but then mine are more like £1.80!

Unfortunate, but don't bother trying. You can never prove it.

Yes I think I would do exactly this. Estate agents carry a lot of trust (our house keys!) and they owe their clients a duty of care.

If you've only had 2 viewings, you could report it to police - they've only go two people to go and visit - might be pretty easy to see if they have your candle. I just googled diptique candles and it seems they are quite noticeable with the lettering style.

I feel a bit sorry for the EA. I don't have any love for EAs and many are slimy liars, but it's very unlikely they personally did the theft and also they can't be expected to watch grown adults like hawks. The person who nicked the candle is clearly a habitual thief, so could easily have done it whilst EA in same room - just slip into a shoulder bag.

I don’t know, I can remember a thread from years back about a stolen candle so maybe this would be the second insurance claim. In that thread I think it was a Jo Malone limited edition and the theft blamed on a plumber or plasterer.

The one I saw was priced at £169 but still expensive for something you're just going to set fire to !.

They are also 4.7" x 4.3" so reasonably big and heavy (in a pottery holder).

Who ever took it would have a bit of a problem getting it out of the property. It's not as if someone could just 'trouser' it

Was that the candle that went missing from the downstairs toilet windowsill?

that would only prove that the OP had the candle when the photos were taken....no proof that it was there when the viewings happened.

ugh, sounds awful. OP, always instruct the EA to follow them from room to room. We had a similar incident selling our first house.

Before you do take action OP, do check it wasn't put out of view by the EA.

That’s really bad but for me the most shocking part is a candle cost £180? Is that a typo or real?

This is the one I found

https://www.libertylondon.com/uk/ambre-three-wick-candle-600g-R566247006.html?msclkid=1f424c18d4961a9cbc7f24eb2bb031ec&utm_source=bing&utm_medium=cpc&utm_campaign=Profit%20-%20UK%20-%20Standard%20Shopping%20-%20Generic&utm_term=4574655592809338&utm_content=Standard%20Shopping%20-%20BAU

😂😆

I'm horrified that someone came into your home and stole from you! But 180 quid for a candle? You were already robbed! I hope the Estate Agents will replace it as they should.

£180 for a candle ? No wonder they pinched it. Have you checked - bet they’ve had other stuff away