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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find 'pet' names unprofessional in CS?

216 replies

BigFatBully · 13/10/2025 17:24

Am I being unreasonable to find the usage of pet names by customer service staff unprofessional?

I am the customer and a stranger, I expect to be treated with respect. My name isn't sweetheart, it isn't love, honey, darling or sweetie.

I think pet names are fine for family members, spouses or CLOSE friends. Am I being unreasonable to think there is a time and a place for such familiarity?

OP posts:
PollyBell · 13/10/2025 22:09

To me it is intent their intent is niceness so I take it as that, as soon as I become bitter and twisted is the day I become a hermit with no outside contact

ForeverDelayedEpiphany · 13/10/2025 22:11

Doesn't really bother me, mate. It's alright to use these names as regional language, love, as it's all part of the rich tapestry of the English language, me duck.

Ok, pet? 😅😉

RaininSummer · 13/10/2025 22:14

I think you are being a joyless tit to be honest.

Zov · 13/10/2025 22:15

Rarely happens to me, and I can't say it bothers me when it does. I like being called love, sweetie, or darlin' by customer service staff. It creates a friendly vibe. Each to their own though eh?

@BigFatBully · Today 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

I have second hand embarrassment. Did you really say this?! 🙈 I bet you have The Council neighbourhood complaints number on speed-dial, and your local MP's, and 101 too.

Zov · 13/10/2025 22:22

Vroomfondleswaistcoat · 13/10/2025 19:05

Oh this thread has reminded me of two of my customers, one calls me 'flower' and the other calls me 'treacle'! I love it! Makes me feel as though I'm part of an actual community, not just someone standing behind a till selling stuff. Like I'm 'seen' in an odd kind of way.

I do hate it when someone I've never seen before reads my name badge and uses my name every other word in conversation. That sounds vaguely threatening, somehow.

But treacle... any day!

Treacle? 😆 So cute! That's what Den used to called Sharon in Eastenders!

Unexpectedlysinglemum · 13/10/2025 22:26

It’s only ok if they are old and or northern

Zov · 13/10/2025 22:37

Unexpectedlysinglemum · 13/10/2025 22:26

It’s only ok if they are old and or northern

🙄

CheeseWisely · 13/10/2025 22:40

Nah, I love a term of endearment. I’m from Yorkshire so Love and Sweetheart are as common and acceptable as ‘Mrs Wisely’ to me. A world entirely devoid of humanity and warmth would be a very sad place to live.

Summerlovin40 · 13/10/2025 22:41

Your username says it all...

CheeseWisely · 13/10/2025 22:42

Zov · 13/10/2025 22:22

Treacle? 😆 So cute! That's what Den used to called Sharon in Eastenders!

Years ago I worked in a pub and a particular regular customer would always call me Treacle (or Tweacle in his accent). Loved it.

IamMummyhearmeROAR · 13/10/2025 22:47

As a teacher of young children I call them
all sorts of terms of endearment - ‘my love’ probably being my most frequently used. I know for a fact that for some, I am the only person in their life who refers to them with fondness.

CarpetKnees · 13/10/2025 23:01

Top tip @BigFatBully - don't come to Birmingham and run the risk of some friendly soul calling you 'Bab' Grin

Andthatrightsoon · 13/10/2025 23:28

Come to Devon where you'll be called 'Me lover' by a 6-ft hairy biker. It's great. Lighten up, OP.

AutumnCosy2025 · 13/10/2025 23:32

BigFatBully · 13/10/2025 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

🙇🏻‍♀️🙇🏻‍♀️🙇🏻‍♀️

you're hard work

those things you listed aren't 'pet names'.

AutumnCosy2025 · 13/10/2025 23:39

Notagain75 · 13/10/2025 17:42

In the North where I live everyone is love, pet, duck or some other endearment
There is so much in life to get upset about I can't be offended unless it is said in an offensive way

Edited

its been too long since someone called me 'pet'. I think I need to make some phone calls tomorrow.

AutumnCosy2025 · 13/10/2025 23:53

KrystalStubbs · 13/10/2025 18:55

I quite like terms of endearment - 'darling', 'sweetheart' and the like. What I feel uncomfortable with (and I realise I'll be in the minority) is complete strangers in customer service addressing me by my first name the first time we speak. I'm old enough to remember when professionals called me Mrs Surname - using my first name seems too familiar somehow.

And I hate it when they call me (Mrs, incorrectly. That's my Mum) Surname or Madam.

I have a name, use it please! Ir call me love, pet, whatever.

Excited101 · 13/10/2025 23:59

I don’t like it at all, I find it really patronising.

I don’t mind regional ones like ‘duck’ but the ‘lovely’ which has crept in absolutely fucking everywhere, I can’t stand

BigFatBully · 14/10/2025 00:44

Excited101 · 13/10/2025 23:59

I don’t like it at all, I find it really patronising.

I don’t mind regional ones like ‘duck’ but the ‘lovely’ which has crept in absolutely fucking everywhere, I can’t stand

If they really knew me, they wouldn't be calling me lovely, hehe. 😂😂😉

OP posts:
DogsandFlowers · 14/10/2025 00:57

My word, you sound insufferable. Stay home next time we don’t want you and your delusions of grandeur ruining the vibe.

Arlanymor · 14/10/2025 01:01

BigFatBully · 14/10/2025 00:44

If they really knew me, they wouldn't be calling me lovely, hehe. 😂😂😉

We've all worked that one out.

Don't come to Wales. We're friendly and our dialect and manner of speech reflects that.

BauhausOfEliott · 14/10/2025 01:02

BigFatBully · 13/10/2025 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

Great way to get bar staff to spit in your drinks.

Berlinlover · 14/10/2025 01:04

It must be so exhausting to be offended by something like this.

TempestTost · 14/10/2025 02:36

Yes, OP YABU.

If you don't like it, that's your business, but your reasons don't really make sense. You may think it is only ok for friends, but much of the world does not think of these kinds of terms that way. When they say them to you, they are not implying you are friends.

Tbh, in my opinion, objections to this are mostly a kind of snobbery.

SouthernNights59 · 14/10/2025 02:45

I couldn't care less what anyone calls me, as long as it's nothing rude. I would most certainly not wish to be referred to as Madam however, how old fashioned that sounds.

Honestly, I just don't understand people who get offended by such trivial things Confused

Arcencielle · 14/10/2025 03:40

BigFatBully · 13/10/2025 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

Are you autistic? (to take something like this so literally)