Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find 'pet' names unprofessional in CS?

216 replies

BigFatBully · 13/10/2025 17:24

Am I being unreasonable to find the usage of pet names by customer service staff unprofessional?

I am the customer and a stranger, I expect to be treated with respect. My name isn't sweetheart, it isn't love, honey, darling or sweetie.

I think pet names are fine for family members, spouses or CLOSE friends. Am I being unreasonable to think there is a time and a place for such familiarity?

OP posts:
YonderTweek · 13/10/2025 18:23

I like it if I get called "lover" (I'm in the SW), and I bloody love "sweetheart". 😍Depends on who says it or how it's said but I like terms of endearment. Just makes interactions a little bit more human.

Octavia64 · 13/10/2025 18:24

In the south east:

most people have your attitude.

in the North and south west:
get over yourself.

Jeschara · 13/10/2025 18:25

"If I was the bartender I’d be thinking you were uptight or a prick to be honest."
What a nasty unpleasant person you are. I was called my lovely once in a telephone call. I thought nothing of it. You are missing something in life, as you look, and choose, to be offended.
As for what you said when the bartender called your husband pal, words fail me. It was for your husband to say something not you.

Absentosaur · 13/10/2025 18:26

Would you prefer Treacle?

ShiftingSand · 13/10/2025 18:31

Thewalrusandthecarpenter · 13/10/2025 17:37

I like it in general - it’s friendly. There’s a scene in No More Meadows, by Monica Dickens, as Christine is leaving the UK for the US, post WWII, and someone calls her “ducks” and she wonders when she’ll hear that again.

Monica Dickens’ books are great 😊

UsernameMcUsername · 13/10/2025 18:32

Octavia64 · 13/10/2025 18:24

In the south east:

most people have your attitude.

in the North and south west:
get over yourself.

Yes, just...live in the south-east? Which is by total coincidence the most joyless unfriendly British region 😬

grumpygrape · 13/10/2025 18:40

Don’t ever visit Sheffield/South Yorkshire where even the blokes call each other ‘Love’ or ‘Duck’. I did a bit of a double take the first time I heard them between blokes but I soon realised it was usual. As others have said, in the NE everyone is ‘Pet’ or ‘Hinny’ and in the SW ‘My lover’, in London you could be called Cock or Cocker.

Perhaps a larger size of knickers would help you relax a bit ?

buffybots · 13/10/2025 18:42

Notagain75 · 13/10/2025 17:42

In the North where I live everyone is love, pet, duck or some other endearment
There is so much in life to get upset about I can't be offended unless it is said in an offensive way

Edited

yep. My grandad calls everyone cocker
doesn't matter who you are, he will be (usually bellowed out) “alreet cocker?”

PhilosophicalCheeseSandwich · 13/10/2025 18:43

BigFatBully · 13/10/2025 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

That didn't happen.

buffybots · 13/10/2025 18:45

Also if a customer is sobbing down the phone to me because she just lost her husband, me saying lovely is the equivalent of an arm around her, and I would do that for anyone upset
you do pick up what people prefer within minutes of speaking to them and good customer service is adapting

TheKeatingFive · 13/10/2025 18:45

I live in Dublin. I get called 'love' all the time. It's a nice thing. Relax.

MaplePumpkin · 13/10/2025 18:46

BigFatBully · 13/10/2025 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

Oh god this is so embarassing!

Absentosaur · 13/10/2025 18:48

BigFatBully · 13/10/2025 17:27

I hasten to add, we were in a bar the other day and my husband was referred to as "pal". I said to the bartender, "how do you know my husband for him to be your pal?"

If this is true - do you know that ‘pal’ is often used when a man (usually) is disliked / if the person is unhappy with them?

SadOldLadyOfTheLowlands · 13/10/2025 18:51

CopperWhite · 13/10/2025 17:28

Your second post makes you sound like a joyless, uptight fun sponge.

Agree

I think the bar tender will not be ops pal

seaelephant · 13/10/2025 18:51

judging by your attitude towards the bartender, I can only assume you'd prefer 'twat'

Overthewaytwice · 13/10/2025 18:52

I'm from a part of the country where this is very common and I love it. I think it would be a huge shame to lose this warmth in conversation with strangers.

You were really rude to the person who served you and your husband in the bar.

LauraHopkins · 13/10/2025 18:53

Being called pet or flower by people working in customer service is the best thing about returning to my north eastern homeland.

Geneva12 · 13/10/2025 18:54

You better not venture to my part of Devon. We call everyone ‘my love’ down here.

Knowsley · 13/10/2025 18:55

I don't mind being called pet. Don't call me darling or sweetheart.

KrystalStubbs · 13/10/2025 18:55

I quite like terms of endearment - 'darling', 'sweetheart' and the like. What I feel uncomfortable with (and I realise I'll be in the minority) is complete strangers in customer service addressing me by my first name the first time we speak. I'm old enough to remember when professionals called me Mrs Surname - using my first name seems too familiar somehow.

havingoneofthosedays · 13/10/2025 18:56

Your poor husband

MorningFresh · 13/10/2025 18:56

They aren't pet names. I think you're talking about endearments, hun.

ilovesooty · 13/10/2025 18:57

The receptionist at the vet called me lovely last week. I thought it was nice.

FriNightBlues · 13/10/2025 18:58

Don’t go to Leicester (me duck) or Fife (hen)

BrokenWingsCantFly · 13/10/2025 18:58

Wouldn't bother me but I'm not pretentious or think I'm on another level to anyone else.

What you said in the bar leaves me feeling 2nd hand embarrassment, it is awful. Hope the barman laughed in your face. Who do you think you are to try and shame someone for being friendly and welcoming. Your not that special sweetheart 😂

Swipe left for the next trending thread