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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
girlfriend44 · 09/10/2025 20:47

Zippidydoodah · 09/10/2025 20:34

Sports Direct is the absolute pits.

Do tell, what's your experience?

OP posts:
emmetgirl · 09/10/2025 20:50

Asda. Awful.

girlfriend44 · 09/10/2025 20:51

Zippidydoodah · 09/10/2025 20:39

How terribly snobby of you!

Must be a troll.
Such stereotyping too.

OP posts:
nadine90 · 09/10/2025 20:56

I like lush. Though you need a mortgage to buy anything there now.
Co op is awful. The one near me has stunk of rotting veg for years. They never have anyone on the tills and the self scanner (of which there is only ever one working) always messes up - leaving you stranded feeling nauseous and with a grumpy queue behind you.

Screamingabdabz · 09/10/2025 21:06

Our local Aldi smells. It is full of shuffling reprobates and the cashiers bang your soft fruit and throw your shit through the checkout like it’s hurt their dog. Then people in the queue get stabby if you have the temerity to put your two items in a bag at the till “you’re supposed to pack at the shelf”. Fuck off with your slavish shelf cult behaviour. I’d rather pay double than put up with that shite.

Primark. Omg Primark. I have a strict 15 min window to look round and get out before I have a panic attack or report some scumbag to the social services for shouting at their 3 year old “get eeya and shut the fuck up or - I swear to fucking God you are NOT gettin’ an ‘appy meal” 🙄

But the absolute worse. Gift shops in small seaside towns. They never take their eyes off you. “Nice to look, nice to hold, but if you break it consider it sold”. They put a hex on you. Ugh.

Mademetoxic · 09/10/2025 21:10

Catterbat · 09/10/2025 19:34

Lush. Not the smell, I don’t mind the smell, it’s the staff. I have no idea where they find these lobotomised fairy folk, are they all kidnapped as infants from wooded glens then imprisoned in the store basements, hooked up to a drip of heroin and bathbomb glitter? Strange, smiling, glassy-eyed creatures.

Oh and Office. Unsure why, it just gives me The Fear.

🤣🤣

Bestnottalkaboutit · 09/10/2025 21:15

Oliver Bonas. Absolutely hideous on every level. Shocking layout, awful lighting and hideous, hideous clothing. Badly cut, bad shapes, bad colours all combined into a triumph of awfulness. Tableware etc just ugly, clumsy and overpriced. I just cannot understand the appeal.

nat1972 · 09/10/2025 22:12

girlfriend44 · 09/10/2025 20:46

Resolver is another one you can use.

I even tried Resolver but to no avail!

Notascouser1990 · 09/10/2025 22:12

American Apparel. Now closed down but I never saw the appeal. Even when I was 8 stone I felt too heavy for the shop.

Oh jesus American Apparel 🙄 I remember the one in Manchester. Loved their clothes at the time (I was young a stupid) and yeah I felt too big (I was a size 8-10) and not pretty enough to be in there. I always got a really sleazy vibe as well- turns out i was right! (Look up the founder, Don someone (can't remember surname)).

TheExcitersblowingupmymind · 09/10/2025 22:19

Sainsbury's, Morrisons,I just don't like them.
JD sports when nephew liked things from there for Christmas.
The staff sullen and put out if asked a question bad bad service.
I'm ex retail and know what good service is as I wouldn't have got away with acting like that and nor would have I wanted to.

BeMellowAquaSquid · 09/10/2025 22:27

Cash converters. Every time I walk past one I see power tools and stuff clearly burgled or sold in a hurry. They scream poverty to me.

cafenoirbiscuit · 09/10/2025 22:33

Dunelm. I wanted to love it but I just didn’t. I bought a clothes rack which was really rubbish quality and it snapped when I put it together. I returned it and the shop assistant refused to exchange it. Her teenage manager overruled her in the end but it’s put me off, and I won’t go again.

BlakeCarrington · 09/10/2025 22:37

Lush again…. the stench! I honestly don’t know how the staff can stand it all day.

BridgetRandomfuck · 09/10/2025 22:37

TK Maxx used to be brilliant back in the 90s. There were a lot fewer branches, none down south near me but a big one in the city near when I went to uni - it was fantastic, you used to get real designer bargains, but then over the next 30 years they expanded everywhere and filled up with all their own-label crap clothes. I think I’ve only been in once this year, and the rails of tat was just depressing. Still like the homewares though!

Agree with the verdicts on Zara, Primark etc. I get most of my stuff on Vinted now, the only shop I can face going in is Uniqlo as they have a lot of sizes out and now have automatic tills so you don’t need to talk to anyone!

Journey1234 · 09/10/2025 22:41

ilovelamp82 · 09/10/2025 14:05

Single mum, saved up and made a huge order with sports direct for my sons. They both have their birthdays a a week either side of Christmas so it was quite the order. Something dodgy was going on with the delivery. It had been tracked saying it was delivered. When I got in contact with them to say it had been tracked incorrectly and I hadn't recieved my goods. I got a knock on the door. A boy in a balaclava delivered a very small package. When I got it in the house it had been opened and all but socks and one Beanie hat had been stolen.
This was caught on my ring camera which I sent to them. They were awful. Refused to investigate and I couldn't afford to buy all the stuff to replace it.
I know it sounds dramatic but I don't sleep well and I often immediately wake up thinking about it. The injustice of it, having so little money and having to pay put hundreds of pounds for items I didn't receive and the kids going without. It makes me so sad and so angry. I will never shop with them again. I'd rather pay twice the price somewhere else.

That’s bloody awful 😢

Notascouser1990 · 09/10/2025 22:52

@DancingNotDrowning Its to prevent theft, sadly

Dippos · 09/10/2025 22:57

John Lewis, I bought a household good off them as I was always reading how amazing the customer service was and it’s beyond rubbish, despite getting escalated to the upper level complaints team or whatever they’re called, they were just rude and incompetent across the board (never ringing back when they said they would etc) dragged on for ages, finally got a refund and will never shop there again!
ikea, I still buy a lot from there tbh, but the quality feels like it’s gone down.

lovecookiedough · 09/10/2025 23:01

IKEA went once and never again, too big and stressful and busy. Asda the only supermarket I can’t be bothered with, empty shelves, never leave satisfied, I’d rather go to Lidl

PoohneedsaPimms · 09/10/2025 23:05

Asda: short dates on fresh items, especially bread and the fruit and vegetables go off quickly. Too many empty shelves too. M&S fruit and vegetables are much dearer but better quality and last longer, not an option for all though with the COL
Co Op: Mouldy items in the vegetables this week, eg fresh ginger was blue and furry and too many ready meals
Lidl: Was a favourite but now my local one has replaced half the tills with self checkouts FFS!!
Boots: Prices have rocketed and again, gone down the self checkout route, actually complained as I have back issues and didn’t want to stoop down to the self checkout
Tesco: ours was a great store but they spent months rearranging everything in the entire store (every aisle has moved) & lowering the ceiling and adding dimmed lighting, actually oppressive and headache inducing now
It seems like the “customer experience” in a lot of places is to get us to work harder, i.e. self checkout whilst paying more and more money for worse quality food & everyday items ☹️ it’s grim!!

DramaLlamacchiato · 09/10/2025 23:08

SharpWriter · 09/10/2025 14:44

I was about to say Zara! Like a jumble sale with massive queues. I've bought their clothes online and they're generally nice but the clothes in the shops just look so cheap and awful.

Yeah it’s awful. And even when I decided to go and just look at the perfumes they were all in a jumble in the middle of the queue

Also hate Sports Direct and Asda. Also Tesco. I find it really expensive

Grandmashorty · 09/10/2025 23:12

Decided I’m not going to put up with rubbish customer service any more.
Our local convenience store/post office has the most miserable staff. I’m always taking parcels in and I dread it. I asked one of the usual blokes if he was ok the other day and he replied yes. I stated he never seemed very happy. Didn’t get a response. Interactions are always without a word or expression.
My 90 yr old Aunty often questions a rude salesperson if they might be in the wrong job 😂

Chiangmymy · 09/10/2025 23:12

BauhausOfEliott · 09/10/2025 17:07

Morrison’s. I can’t even fully articulate why I hate it, but for some reason I find it really depressing. It’s not some kind of snobby thing, either - I get endless joy from Aldi, Home Bargains and umpteen other cheap discount stores. I just really hate Morrison’s.

Agree with Morrison’s feeling a bit depressing, I think it could be the dreary music they play over the tannoy

SandStormNorm · 09/10/2025 23:19

Poundland. Little to nothing is actually £1. The background music is like some form of psychological torture aimed at driving customers away from the shop asap. I know that lots of these stores are closing down, and that is very bad for staff losing their jobs. However, they stopped being competitive a long time ago so it was inevitable I suppose.

clickyteeclick · 09/10/2025 23:21

The correct answer to this question is Claire’s Accessories. 😬

NoPeasForTheWicked · 09/10/2025 23:22

Trago Mills. IYKYK.