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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
cornflakesandtea · 09/10/2025 14:09

QVC. Weirdest place I’ve ever been in in my life.

girlfriend44 · 09/10/2025 14:10

ilovelamp82 · 09/10/2025 14:05

Single mum, saved up and made a huge order with sports direct for my sons. They both have their birthdays a a week either side of Christmas so it was quite the order. Something dodgy was going on with the delivery. It had been tracked saying it was delivered. When I got in contact with them to say it had been tracked incorrectly and I hadn't recieved my goods. I got a knock on the door. A boy in a balaclava delivered a very small package. When I got it in the house it had been opened and all but socks and one Beanie hat had been stolen.
This was caught on my ring camera which I sent to them. They were awful. Refused to investigate and I couldn't afford to buy all the stuff to replace it.
I know it sounds dramatic but I don't sleep well and I often immediately wake up thinking about it. The injustice of it, having so little money and having to pay put hundreds of pounds for items I didn't receive and the kids going without. It makes me so sad and so angry. I will never shop with them again. I'd rather pay twice the price somewhere else.

Don't blame you as said with lots of stores closing, they ought to be wary of their customer service. It could be them next, if they mess all their customers around.
Did you leave a trust pilot review?

OP posts:
myheadsjustmush · 09/10/2025 14:10

ASDA - dates on food are rubbish, empty shelves, and there are more people trying to pinch stuff than actual staff. And the self scan tills always break on me too. I gave up shopping there ages ago.

JD Sports. God, the incessant, monotonous 'music' they play drives me insane. On the plus side, it saves me a lot of money! 🤣

I do love my local Aldi - the staff are lovely!

CaroleLandis · 09/10/2025 14:10

Lush, the staff are usually purple and blue haired pushy freaks harassing you as you try and look at stuff.

Coffeeishot · 09/10/2025 14:11

I was going to say Sports direct i hate it im glad I've no kids now that need trainers ours absolute stinks of a weird plastic smell and its hot and too big, DH asked me to pick him up some trainer socks recently i did go but i was so stressed !

doreuol · 09/10/2025 14:14

Sports direct has been my worse shop since my children first started playing sport,so about 25 years ago !! Bloody hated going in there for all the same reasons listed by PPs
TKMax …expensive jumble sale!
Asda I avoid, the layout and the products absolutely awful.

MissBattleaxe · 09/10/2025 14:14

The Adidas flagship store in Westfield Shepherd's Bush. I went in with my sons and thought my ears were going to start bleeding from the deafening music.

Coffeeishot · 09/10/2025 14:19

I also don't understand tk maxx, my adult dd loves it but the rails and displays just seem full of crap !

SpryLilacSnake · 09/10/2025 14:20

TheTecknician · 09/10/2025 13:41

None in particular as my shopping habits are fairly stable. But I used to loathe Littlewoods when I was a bairn. It was so bleak and dull. Thrifty - a discount clothing store - was even worse!

Littlewoods once overcharged my mum via some sort of catalogue order then claimed she had stolen some socks because she wouldn't return them (I forget the exact details). This must have been mid 90s. For my entire childhood when the Littlewoods catalogue came through the door it had to be duly 'return to sender'-ed and we were forbidden from entering a Littlewoods store. Grew up thinking Littlewoods was on a par with a major crime ring and still can't bring myself to even visit their website out of loyalty to my mum.

Dragonfly97 · 09/10/2025 14:20

squashyhat · 09/10/2025 13:55

Phone shops. Usually empty, never any useful stock and with workers (I refuse to call them assistants - actually they are barely workers) who can't get their noses out of their own phones for long enough to help you with yours.

I agree. After being treated with indifference by a male staff member who then fawned over my DH as he was assumed to be more likely to spend money, and a female staff member who snapped at me to take the back off my phone myself ( bought from them) as she "didn't want to break her nails", I avoid phone shops if I possibly can.

I worked in retail for years and enjoyed interacting with customers and helping them. I get things have changed and conditions are worse, but if you hate the public, try to find something else to do!

SpryLilacSnake · 09/10/2025 14:21

CaroleLandis · 09/10/2025 14:10

Lush, the staff are usually purple and blue haired pushy freaks harassing you as you try and look at stuff.

Agreed, I go into Lush from time to time to buy a specific product my mum likes. Feels like a gameshow having to get through the pushy sales people to get to the item I actually want to buy.

LeedsLoiner · 09/10/2025 14:22

LUSH - never actually been in one, but the chemical warfare when you walk past the door is enough.

girlfriend44 · 09/10/2025 14:24

StepawayfromtheLindors · 09/10/2025 14:07

B&M. Where to start?

Whats wrong?

OP posts:
wtdse · 09/10/2025 14:28

B&M! Never been in one that’s clean, doesn’t have fixtures/flooring/shelving coming away and just the atmosphere in them is depressing. Sorry I know they have a huge fan base but I detest them all

Echobelly · 09/10/2025 14:28

Never been able to take Primark. Clothes just strewn all over the place and so humungously wasteful - they produce so many new lines that most of its going to go straight to landfill.

In fact I've stopped using any high street or online version thereof since watching 'Buy Now' on Netflix; the fast fashion industry is sending so much straight to landfill by producing way more new lines than anyone can buy. I stick to Vinted or occasionally spending more on smaller run fashion. Its interesting how I've totally lost interest in window shopping, which I used to enjoy, since doing this.

HeatingFiddler · 09/10/2025 14:41

Tesco and Sainsburys. I won't go in either. That nasty cheap, greasy, chicken smell from their 'rotisserie' chicken section makes me want to vomit.

The first time I smelt it, I had to swallow my own sick in the middle of the store. I was 8 months pregnant, and the smell overwhelmed me and it was either swallow it back down or spew up next to the scotch eggs. I thought it must be a pregnancy thing so I tried it again about a year later and nope - ended up nearly spewing everywhere.

It's a bloody rank smell that permeates throughout their shop. Even their bloody clothing sections smell like rancid, greasy, chicken.

MadisonAvenue · 09/10/2025 14:42

B&M. They never seem especially clean, and the lighting is dull in the ones near me so that adds to the dinginess.

SharpWriter · 09/10/2025 14:44

Crispyturtle · 09/10/2025 14:00

Zara. Clothes barely an improvement on Primark and the rudest shop assistants I’ve ever come across, in every branch I’ve ever been in. It’s like they stipulate ‘must sneer openly during any customer interaction’ on the job advert

I was about to say Zara! Like a jumble sale with massive queues. I've bought their clothes online and they're generally nice but the clothes in the shops just look so cheap and awful.

Sahara123 · 09/10/2025 14:47

CaroleLandis · 09/10/2025 14:10

Lush, the staff are usually purple and blue haired pushy freaks harassing you as you try and look at stuff.

I can’t even go within about 200 yards of a Lush store, the smell is horrendous! I don’t know how people can work in there, is no sense of smell on the job description!

Didshejustsaythatoutloud · 09/10/2025 14:49

Tk maxx, 🤑how can anyone be bothered with that jumble sale

ilovelamp82 · 09/10/2025 15:02

girlfriend44 · 09/10/2025 14:10

Don't blame you as said with lots of stores closing, they ought to be wary of their customer service. It could be them next, if they mess all their customers around.
Did you leave a trust pilot review?

I did. So annoying that that's all I could do.

ContentedAlpaca · 09/10/2025 15:07

B&M. Though they sell some great stuff, I feel claustrophobic and trapped because there's no straightforward way in or out of those that I've been into.

ACatAsleepInYourHat · 09/10/2025 15:08

Didshejustsaythatoutloud · 09/10/2025 14:49

Tk maxx, 🤑how can anyone be bothered with that jumble sale

Oh hell, yes! My local one is like an aircraft hangar full of clothes racks. I honestly don’t have the patience to spend an hour rummaging through it all to find the one item I might like, and which might actually fit. In fairness though, the cookware section is pretty good.

Catpiece · 09/10/2025 15:10

TK Max: jumble sale
Aldi: got to the door, turned around and left

CheerfulBunny · 09/10/2025 15:16

Quiz and New Look. Their clothes are so poorly made with tiny seam allowances, horrible man-made fibres, crap sizing. I think they're worse than Primark but at higher prices. A lot of high street stores meet this criteria to be honest. Only my opinion/experience obv, but there you are.