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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
TheTecknician · 09/10/2025 16:40

wtdse · 09/10/2025 14:28

B&M! Never been in one that’s clean, doesn’t have fixtures/flooring/shelving coming away and just the atmosphere in them is depressing. Sorry I know they have a huge fan base but I detest them all

I was in the Skipton branch the other day - seemed clean and tidy enough.

Cinaferna · 09/10/2025 16:42

I just can't cope with TK Maxx. I just don't get it. The clothing looks like a charity shop but is £££ because it's allegedly 'designer" (no one I've ever heard of) but looks like it was last in fashion in 1980s in the Middle East. The candles and make up are all in dirty broken boxes. I do sometimes find lovely Christmas decorations in there, but then the queue is half a mile long and I give up the will to live and walk out before buying them.

TealScroller · 09/10/2025 16:43

Thrifty! Good God, I just had a flash from the past! I used to hate going there with my mum, to be fair I once got bought and amazing Betty Boop jumper dress from there.

Fizbosshoes · 09/10/2025 16:46

Brandy melville

6000 different versions of a white vest top only available in one size
8000 teenage girls queuing for 3 changing rooms

4 tills.
And a shit returns policy

tobee · 09/10/2025 16:47

One of my local Tescos. It's quite large but they've closed off most of the manned tills. They've shut off the original entrance that led into a covered shopping centre. Now you have to go out the street entrance and get wet if it’s raining.

They don't seem to want you to use a trolley and so can't get much stuff. The self service tills have a teeny tiny space to put your stuff after scanning that can fit about 4 apples.

They can't be bothered to staff it properly so some people blatantly shop lift.

It used to be Debenhams before it shut ages ago. Hardly any staff. Then the staff you found were always just talking to each other rather than serving customers. When you overheard them talking it was always slagging off their employers. Which might have been fair. But it was unprofessional and miserable.

OvernightBloats · 09/10/2025 16:49

Lidl.

Their company policy must be to make it as difficult as possible for the customer to pay in cash.

All their self-service tills seem to be cashless now and there is usually only 1-2 tills open where you can pay cash to the cashier. The queue is usually far too slow moving now. Hate it.

PuppyMonkey · 09/10/2025 16:55

Screwfix - have been in a few times with DP and it’s literally the dullest place on earth. Grin

HÆLTHEPAIN · 09/10/2025 16:57

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

To be fair, they’re entitled not to give refunds (unless faulty etc). Not that I agree with it or anything.

deirdrerasheed · 09/10/2025 16:57

Primark I used to be able to tolerate it and get a few bits there. I find it unbearable now.

cornflakesandtea · 09/10/2025 17:00

Starlight1984 · 09/10/2025 16:20

They have a QVC shop?!?!

I think there is only 1 in the country. It’s not worth driving to, I promise!!

MidnightMusing5 · 09/10/2025 17:02

Sports direct - I don’t like the layout and avoid it as much as I can

ColinVsCuthbert · 09/10/2025 17:04

ZARA. The quality went downhill years ago, and now they push their bloody app on everyone WHICH I AM NOT DOWNLOADING!!!

BauhausOfEliott · 09/10/2025 17:07

Morrison’s. I can’t even fully articulate why I hate it, but for some reason I find it really depressing. It’s not some kind of snobby thing, either - I get endless joy from Aldi, Home Bargains and umpteen other cheap discount stores. I just really hate Morrison’s.

Deadringer · 09/10/2025 17:11

Currys customer service is a fucking disgrace. In the last year I have had to take them to small claims court for a faulty tv, and do a charge back on my credit card for an item i never received. I wouldn't shop with them now even if their stuff was free, too much hassle.

LakieLady · 09/10/2025 17:14

BurntBroccoli · 09/10/2025 14:06

Waitrose. Cashiers are very stuck up unlike Lidl staff who are absolutely lovely!

The staff in my local Waitrose are really nice and friendly. It's a small store though, and in a small town, so they sort of get to know you if you're in there regularly.

We don't have a Lidl, but in the local Aldi they all seem stressed and under pressure. My hairdresser's husband is the manager there, and she reckons it's because he's probably a bastard to work for!

Londonmummy66 · 09/10/2025 17:16

Blackcountryexile · 09/10/2025 13:42

IKEA. I always feel I should leave my affairs in order before I enter in case I never find my way out again!

You should try the new one at Oxford Circus - it is all underground - I dread to think what the fire risk assessment looks like.....

BauhausOfEliott · 09/10/2025 17:17

TheTecknician · 09/10/2025 13:41

None in particular as my shopping habits are fairly stable. But I used to loathe Littlewoods when I was a bairn. It was so bleak and dull. Thrifty - a discount clothing store - was even worse!

I also used to despise being dragged round Littlewoods as a child! For some reason it was uniquely depressing. I also hated it when we had to go in BHS.

Another now defunct chain that used to depress me as a kid: Bejam. Endless aisles of chest freezers. Trailing round after my parents as they stocked up on frozen burgers and bulk packs of coley fillets.

SixSeven · 09/10/2025 17:19

Urban Outfitters - daughter loves it but I feel like I’m in a jumble sale and get confused.

WHSmith - it’s like they have the lights on the dimmest possible setting.

Aldi - I just can’t get on with it at all. Team Lidl.

Notyouthful · 09/10/2025 17:30

B&M as their only checkout open is the one in the kiosk and some of their kiosks tills don’t have a scanning gun. So if buy anything large, the staff have to manually enter the barcode.

Primark - glorified jumble sale. Staff spend ages folding clothes to be unfolded, chucked onto the floor etc later

Aldi - do they have any staff that pick up cardboard off the floor and displays? My friend works for another supermarket and clearing the cardboard shelf ready packaging (SRP) plus the plastic trays that big pots of yoghurt is something they do constantly. The other day I went past the baked beans and counted 20 cardboard trays which were empty! Also the mixed cases of pop and squash is going to result in someone injured. As customers pick a flavour which isn’t on the top level so take one from underneath. Result 20 bottles underneath 50 bottles.

Onefortheroad25 · 09/10/2025 17:33

I despise TK Maxx. I like the house stuff but I can’t be doing with the rest of it.
I also hate H&M. There’s never anything in it. So messy and chaotic.

Onefortheroad25 · 09/10/2025 17:34

PuppyMonkey · 09/10/2025 16:55

Screwfix - have been in a few times with DP and it’s literally the dullest place on earth. Grin

God yeah Screwfix & Halfords. So dull.

scalt · 09/10/2025 17:36

Tesco, because of that ad of Santa waving his vaxpass. Popularised tyranny.

MagicLoop · 09/10/2025 17:37

Lush. I like their products, but I dislike their politics and their pushy staff.

Notyouthful · 09/10/2025 17:39

Card Factory where I live. You cannot go past anyone as aisles are narrower than a pushchair. It surely must fail fire safety. Yet a retail park, has a large one where you can (if you could) do the can can kicks in the aisles

Shatteredallthetimelately · 09/10/2025 17:41

Love a Range/Home bargains trip, although the latter is hit and miss product wise depending on location of store.

Not keen on TK MAXX...
clothing is a bit jumble sale ish....a mish mash of stuff that's all shoved on rails.

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