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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
Itsallabouttea · 09/10/2025 15:21

SpryLilacSnake · 09/10/2025 14:20

Littlewoods once overcharged my mum via some sort of catalogue order then claimed she had stolen some socks because she wouldn't return them (I forget the exact details). This must have been mid 90s. For my entire childhood when the Littlewoods catalogue came through the door it had to be duly 'return to sender'-ed and we were forbidden from entering a Littlewoods store. Grew up thinking Littlewoods was on a par with a major crime ring and still can't bring myself to even visit their website out of loyalty to my mum.

I love this so much, we had a lifetime family vendetta against a local cafe that had been super rude to me once, to be fair it only involved never going in there 😆

B&M is depressing, full of tat and stinks of overpowering washing powder and assorted unnecessary associated scent beads and whatnot

babyproblems · 09/10/2025 15:25

Shops that sell white goods.
absolutely rubbish. horrible experience, crap staff. Yet we spend hundreds of pounds on products there that we use every day.
if I spend 2k on a handbag, I’d get champagne and a personal assistant in the shop. 2k on a fridge, I leave and cry in my car. Experience Designed by men obviously.

Myblueclematis · 09/10/2025 15:38

BurntBroccoli · 09/10/2025 14:06

Waitrose. Cashiers are very stuck up unlike Lidl staff who are absolutely lovely!

Oh, I find the opposite where I live. Lidl, staff are the most miserable I've come across, they barely smile let alone say hello.

Waitrose are just the opposite, I love going in there, always friendly, polite and open another checkout the minute there are just two of you waiting. Nicest place to shop I've found.

Myblueclematis · 09/10/2025 15:40

I dislike both TK Maxx and The Range, both are like jumble sales when you go in, too much stuff and not much room to look at it..

I used to love The Range garden centre out the back but the lovely lady who used to do the plants must have retired because no one seems to water or look after the plants and shrubs as well as she did. I no longer go there for garden planting now.

VeterinaryCareAssistant · 09/10/2025 15:44

B&Q purely because it is the most boring shop in the entire world.

Silverbirchleaf · 09/10/2025 15:45

The Range - find it too busy. Too much stuff. Same for B and M.

Curry’s/PC World - in our local one, there’s always lots of staff huddled together, but they don’t want to want to come and help you.

Go Outdoors - Been in Two different stores recently, and one had excellent service, the other not so good.

PixieTales · 09/10/2025 15:46

TK Max - Feral weird customers.

Card Factory - Feral weird customers in a very confined space.

DiscoBob · 09/10/2025 15:48

A gift shop in one of those awful touristy restaurants like Bubba Gump or Hard Rock. Or the Disney shop.

I guess a second hand computer parts and electronic components retailer would be of zero interest to me.

Justploddingonandon · 09/10/2025 15:49

Sports direct. Stopped going in there 15 years ago when they refused a refund for some leggings that ripped on first use (I had other leggings in a smaller size so definitely not a size issue). Recently DH bought a holdall there out of desperation as DS needed it for a trip, the handle broke before he even got on the coach. Unfortunately by that point he had no choice but to continue using it, so not tried for a refund to see if they've improved.

Tigerthatcametobrunch · 09/10/2025 15:51

Lush. The smell as I walk passed makes me heave, I don't know how anyone makes it inside, let alone copes with working in there.

Starlight1984 · 09/10/2025 16:13

Sahara123 · 09/10/2025 14:47

I can’t even go within about 200 yards of a Lush store, the smell is horrendous! I don’t know how people can work in there, is no sense of smell on the job description!

Individually, they have some of the best products on the market and in some gorgeous scents however I completely agree, the combined smell is so overpowering even when you're not in the store and the staff are so hyper it drives me insane 😂

Dragonfly97 · 09/10/2025 16:16

@ilovelamp82I couldn't agree more; at one point me & DH were struggling financially in low paid jobs; i bought a pair of trainers from Sports Direct, which almost immediately let in water.

I took them back and they refused to refund, saying they weren't meant for outdoor wear!! They were classed as tennis shoes, and argued that you weren't supposed to wear them to play tennis outdoors, ffs!! I was livid as we didn't have much money to spare. I phoned Trading Standards, who were less than helpful, saying I had to prove they were badly made by contacting a manufacturer and comparing the faulty shoes with theirs, or some nonsense. I boycotted Sports Direct for ages, and when I did go in there with anyone else I would talk loudly about their shoddy products and service.

And the place stinks, of cheap plastic and sweaty polyester.

Starlight1984 · 09/10/2025 16:16

PixieTales · 09/10/2025 15:46

TK Max - Feral weird customers.

Card Factory - Feral weird customers in a very confined space.

😂

Laserwho · 09/10/2025 16:19

IKEA. Like a maze and carnt get out unless you buy something.

Starlight1984 · 09/10/2025 16:20

cornflakesandtea · 09/10/2025 14:09

QVC. Weirdest place I’ve ever been in in my life.

They have a QVC shop?!?!

EchoedSilence · 09/10/2025 16:20

John Lewis and Waitrose. Too expensive.

JennyChawleigh · 09/10/2025 16:20

Papyrophile · 09/10/2025 13:35

Our local hardware and kitchenware shop. Surly assistants and a poor range of stock. No names obviously.

Not Robert Dyas in a Sussex town is it?

menopausalfart · 09/10/2025 16:23

I can't stand shopping. I find that most stores just suck the life out of me. Thank balls for the internet.

Thesummer · 09/10/2025 16:25

Next. I love the baby/kids clothes but the adults clothes enrage me. From afar often an item looks decent but when you take a closer look there's always something wrong with it that makes it extremely dowdy - something about the cut/fit or the pattern, I can't necessarily explain it. Like a denim jacket being too boxy, but not in a fashionable way, stuff like that.

Skybluepinky · 09/10/2025 16:27

Lidl and Aldi just terrible the smell in there, the customers f-ing and blinding at their out of control kids, fresh good goes off so quickly.
Give me Waitrose and M&S where it smells clean, the fish wives don’t shop and food is tasty and fresh, cashiers smile and are knowledgeable and can actually speak clear English rather than mumble.

nomas · 09/10/2025 16:29

Zara (since always). The clothes are overrated and the staff are rude.

Matalan. As soon as I go in I feel like all the clothes give off polyester fumes.

Hollister. I feel like I've entered Dracula's tomb it's so dark and dingy.

American Apparel. Now closed down but I never saw the appeal. Even when I was 8 stone I felt too heavy for the shop.

Cynic17 · 09/10/2025 16:30

Primark - smells of plastic and piled with cheap tat.
Lush - just stinks!
WH Smith (or whatever they're called now) - an alleged stationers and bookshop that barely sells any stationery or books. And tatty.

DaphneDahlia · 09/10/2025 16:30

Agree with those posters who say the Range. It is a terrible place. Poor quality and easily broken. Once ordered a large piece of furniture when it arrived it was damaged. To return I was told to package up in original packaging and pay to return. Unbelievable.
Also know lots of people who have worked for them. They treat staff badly.

HorrorAndHaagenDazs · 09/10/2025 16:36

Lush - stinks, and I can never work out if its staffed or accommodating a circus.

Thebrink · 09/10/2025 16:39

The Range. The one in our town has a row of 8 checkouts but only ever has one open, no matter how busy the store is. So the queue is horrendously long when it's busy. I wouldn't even consider going in anywhere near Christmas. The staff don't know where anything is. Once I went in for click and collect. A sign said to go to the first floor checkout for Click and Collect. On the first floor there are never any staff at all if you need assistance and certainly no Click and Collect point. So back down to the ground floor and the only member of staff is the one on the single open checkout. So I wait in the queue for said checkout. Ten minutes later the disinterested checkout operator says "go to the door at the back of the store and press the buzzer. Someone will get it for you". That someone took 15 minutes to find my order. Not been in there since.