Currently away for the weekend, is this acceptable?

[DBD1975]

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

This. I expect your husband didn't really know what the difference was or gave any thought to why you wanted to go to the luxury hotel so now is saying 'he can't remember' to try and save face.

Why did he book over the phone out of interest? I wonder if he did this because it was already booked up or the website said to call which is when they then told him this was the only room left which he agreed to.

Does he have any confirmation of the booking? Even if booked over the phone he would have something to show you had a booking in place (typically an email, though maybe a letter). Or does he conveniently not have this either (deleted it as he has realised his error).

Definitely not. I'd be looking for a discount.

i had to read the comments before I understood what was wrong with it. So Yabu. I’m really surprised so many people are bothered by this.

there’s some chat on whether £440 is cheap or not but it depends entirely on info not given yet - location, food included etc etc if this hotel overlooks tower bridge it’s at the lower end price wise, if it’s on the outskirts of Hull, it should be luxury.

£220 a night is low end luxury ?? Wow

£60/100 is a prem inn room for me and low end

£220 a night I would want a nice fancy bath to wallow in if that is what @DBD1975 was expecting

Looks like a Travelodge bathroom in their refurbished hotels. If it's city centre weekend £220 seems about right for one of the modern city ones. It's just a bathroom. You don't get baths in their doubles.

Well if you were expecting a free standing bath etc, the row i would be having with the hotel is why they offer this bland cheap looking bathroom to disabled guests. They deserve so much better if all other bedrooms are decorated in a beautiful way.

You've been staying in some peculiar Travelodges and Premier Inns if you've been paying £220 a night for a double room, even at the weekend.

Totally understand your frustration OP. It looks like a hospital or service station bathroom!!

I had similar on a work trip that was just one night and obviously I didn’t pay for it, I was still a tiny but miffed. Nowhere to put toiletries, toilet too high, sink too low, water everywhere and found it weird being enclosed in a shower curtain with controls at a weird height.

TBH it’s the type of thing though that my DH wouldn’t have clocked on booking. It does make a big different to guest experience though.

It’s not luxury, it’s functional as an accessible bathroom for disability or elderly. If I’d booked a luxury hotel with a glam bathroom including bath etc I’d be miffed too. That is not glam. I don’t want accessible when I don’t need it, it’s not as attractive end of.

I used to work at TL and it's a very standard price for the ones in city centres, particularly if there are concerts/events on. The roadsides are way cheaper but also look very different inside.

It does look somewhat functional. Unfortunately this is generally the way with accessible bathrooms. A curtain is much better than a rigid shower screen which inevitably ends up getting in the way of a wheelchair users or carer. And companies manufacturing bathroom taps etc tend to make disability-friendly versions of their stuff rather plain-looking as they don't sell enough of them to make them in all the different styles.

It is REALLY important for disabled people that accessible rooms exist. And hotels need to be able to rent such rooms to non-disabled guests when they don't have disabled customers booked in, as otherwise it wouldn't be economically viable to install them.

On the other hand, I agree this doesn't feel luxurious and the lack of a bath would be a big downgrade if Is been looking forward to a relaxing soak on a weekend break I'd be disappointed.

If the type of bathroom wasn't made clear when booking then I would explain that I was disappointed, and would expect a good hotel to offer some gesture of apology even if they were unable to change the room.

Why do you want a free-standing bath? I think that bathroom looks fine.

I’ve always been baffled about the fashion for f-s baths so would like to know.

He probably was told but didn’t think twice about it. The first time I was ever offered an accessible bathroom I was informed but, because I am not disabled and had not been around many disabled people at the time, I didn’t really know what that meant(!) and didn’t give it a moment’s thought.

That bathroom looks fine to me. Unless you paid crazy money for what you call “luxury” I wouldn’t complain.

I get your disappointment... having a bath is part of a luxury weekend away for us. (Since we don't have one at home for functionality)

Its odd... MNers insust a bath is essential in a family home when you want it to be functional, but bit on holiday for time to relax.

However... if your DH knowingly booked an accessible bathroom then it's on him, not the hotel. Many people need them.

Maybe they assumed you needed an accessible room because you booked over the phone? Like you're in your 90s?

😂😂😂 £220 a night for a travelodge, are you kidding me? 😂😂😂

If it was booked over the phone and their policy is to tell guests that it's an accessible room they're booking, then it's likely your DH was informed but didn't really consider what that meant.

It's a shame if you booked expecting a lovely bathroom, maybe sharing a bath with a glass of fizz, so I sympathise, especially as it appears it's a wet room, and I hate wet rooms (once you've used the shower you're paddling around in water any time you go back into the bathroom) , but don't let it spoil your weekend.

🤣

It’s definitely not luxurious - but it’s going to be hard to prove that your DH wasn’t told it was an accessible room over the phone.

I once had an accessible bathroom ( not by choice) in a Malmaison hotel. It was much more stylish than this. The difference was that it also had a bathtub. Not a freestanding bath but a perfectly lovely place to stretch out . So there was an accessible shower/ washbasin/loo for those that needed it and the bathtub if you could easily get in and out.

oh and prices for hotels can be high depending on when and where you are. I’ve been looking to book for a weekend away in a large city (not London) and the prices for that weekend are super high - there is prob an event on so prices are inflated but I was surprised by how much we will have to pay for something that’s halfway comfortable.

I’d be very disappointed, more so if I’d been expecting a free standing bath.

I hate shower curtains they’re unhygienic and flap irritatingly

i hate wet rooms where the toilet and sink is in the vicinity, everything is always damp and the floor never dries. I really dislike seeing water round the toilet even if I know it’s just shower water my brain registers it as all being a bit grim

I hate the toilets in accessible bathrooms - they’re too high and I find storing on them really unpleasant.

I'd be grateful... accessible bathrooms are life changing if you need them! Lucky you don't.

Does it say bath with overhead shower? Or bath or shower?

Not that that will make a difference if you have an accessible room because the description is different.

But if it says bath or shower you’ve got what you booked regardless of it being an accessible room.

Is it Premier Inn? We had a lovely room with them . Think it was Premier Plus and it had an accessible bathroom like that . We were surprised but it was squeaky clean and did the job so was fine. Were you hoping to share a romantic bath ?

£440 for a weekend is cheap so I wouldn’t expect luxury

Thanks, I didn't think it was cheap at all, the hotel is certainly not Premier Inn, it is a premium spa hotel for which I think the price is high end, whilst our bathroom is low end!