Page 25 | Currently away for the weekend, is this acceptable?

DBD1975 · 2025-10-05T01:46:57+00:00

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable. We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked. Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

BuildbyNumbere · 09/10/2025 13:39

Likely husband was told, and didn’t listen. maybe this was the last room available … it looks fine unless you were hoping for romantic baths together 🤷🏻‍♀️

Trushy · 09/10/2025 14:03

RejoiceandSing · 09/10/2025 11:43

It looks lovely, but they still can't get the shower seat under the rainfall shower! I don't understand why this is so hard for hotels. Shower seats attached to the wall never actually fit under where the lovely posh shower falls, they need a free-standing seat however much more neat they think the wall seat looks.

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The York hotel room is not designed well at all. A wheelchair user can't get under the posh basin because of the bar across so can't use the vanity area and mirror as intended either. The main mirror is too high even from a distance and as for the shaving mirror..Disabled people really do have to put up with a lot, the aesthetics come way down as a priority when basic usability is essential.
I think in your case OP the hotel should offer a discount if they haven't warned you of the room type. I wouldn't have complained though, it is good these rooms exist and being inconvenienced once in a while beats actually depending on 'ugly' facilities.

NewHome2026 · 09/10/2025 14:17

Bagsintheboot · 06/10/2025 12:37

If you definitely booked and paid for a different room then by all means complain. But it sounds like you didn't and your husband agreed to an accessible room, so you really have no grounds for complaint.

The bathroom itself is completely fine. The comments about accessible bathrooms being unhygienic, unattractive and cheap are in very poor taste and are showing the ableism that pervades our society.

This simply isn’t true. That is a hospital or care home bathroom. A bathroom could easily be accessible without being made to look like you were living in an institution. And I would say this is even more ableist as why because a person is disabled would they want to put up with ugly furniture. I don’t suppose the OP would be anywhere near as disappointed had she been met with something like the below. She wanted a romantic night in and the bathroom shown is anything but sexy

NewHome2026 · 09/10/2025 14:18

NewHome2026 · 09/10/2025 14:17

This simply isn’t true. That is a hospital or care home bathroom. A bathroom could easily be accessible without being made to look like you were living in an institution. And I would say this is even more ableist as why because a person is disabled would they want to put up with ugly furniture. I don’t suppose the OP would be anywhere near as disappointed had she been met with something like the below. She wanted a romantic night in and the bathroom shown is anything but sexy

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Images didn’t attach!

Currently away for the weekend, is this acceptable?

ThatCyanJoker · 09/10/2025 14:47

I would be asking for a partial refund . Yes it is clean and functional, but not what you asked for. £220 a night is mid/high end IMO - not sure what those who say it’s cheap are used to paying for a hotel stay in uk.

Donsyb · 09/10/2025 15:16

ThatCyanJoker · 09/10/2025 14:47

I would be asking for a partial refund . Yes it is clean and functional, but not what you asked for. £220 a night is mid/high end IMO - not sure what those who say it’s cheap are used to paying for a hotel stay in uk.

Well the Premier Inn in Oxford is £200 a night so 🤷🏼‍♀️

PrettyDamnCosmic · 09/10/2025 15:24

Donsyb · 09/10/2025 15:16

Well the Premier Inn in Oxford is £200 a night so 🤷🏼‍♀️

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It might occasionally be £200night when there are only a couple of rooms left but that wouldn't be typical.

Original poster

DBD1975 · 09/10/2025 15:27

AnneButNotHathaway · 09/10/2025 10:41

I think he was told it's an accessible bathroom and didn't ask further

No he wasn't.

OP posts:

weirdoboelady · 09/10/2025 15:31

DBD1975 · 09/10/2025 15:27

No he wasn't.

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So... totally unacceptable. What have you done, OP? Have you contacted them?

Original poster

DBD1975 · 09/10/2025 15:34

weirdoboelady · 09/10/2025 15:31

So... totally unacceptable. What have you done, OP? Have you contacted them?

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Thank you, yes I have and we are currently in negotiations.
I will post on here the eventual outcome.

OP posts:

EagerPlayer · 09/10/2025 15:55

Wow.
Agree that is not a cheap price for 2 nights.

and that is definitely not a deluxe room bathroom by any standards- accessible or not.

sittingonabeach · 09/10/2025 16:24

@DBD1975 what did you mean when you said DH thought accessible meant accessible for the dog?

sittingonabeach · 09/10/2025 16:27

@NewHome2026 how does a wheelchair fit under the basin with that vanity unit and how can a wheelchair user see in the mirror?

NewHome2026 · 09/10/2025 16:41

sittingonabeach · 09/10/2025 16:27

@NewHome2026 how does a wheelchair fit under the basin with that vanity unit and how can a wheelchair user see in the mirror?

Calm down they were the first two that came up on a google image search - hardly insurmountable problems while keeping the same general aesthetic

sittingonabeach · 09/10/2025 16:56

@NewHome2026 pretty insurmountable if you were in that room. No point having an accessible bathroom if it isn't actually accessible!

Just putting in handrails doesn't make it accessible

NewHome2026 · 09/10/2025 17:04

sittingonabeach · 09/10/2025 16:56

@NewHome2026 pretty insurmountable if you were in that room. No point having an accessible bathroom if it isn't actually accessible!

Just putting in handrails doesn't make it accessible

Edited

You’re deliberately misinterpreting what I said - I obviously meant that it is hardly insurmountable to put a different mirror or sink in as per your original point

Original poster

DBD1975 · 09/10/2025 17:55

BadgesforBadgers · 09/10/2025 10:47

I initially thought that there was nothing major wrong with the bathroom, and that you have been given an accessible room.

I think you only really know about these rooms if you use them or have been allocated them.

For abled bodied people, it seems a ' downgrade' - you are often on the ground floor near a noisy reception, the bathrooms tend to be very functional as extra support items need to be fitted in.

For people with disabilities, these rooms mean that they can go away and enjoy the same experience that able bodied people can.

The point here is that the OP was expecting a big bath and better fixtures and fittings. That's what they thought they were paying for. They might get a refund, but it sounds like the DH was told about this an accepted it, without knowing what it meant.

The only YABU I can see is taking the flipping dog with you!

No need to be rude or unnecessarily unkind. If I had wanted comments in relation to my dog I would have posted about my dog, I didn't.
I will take the abuse as part and parcel of the trolls on Mumsnet who aren't happy unless they are being hostile and argumentative but leave my dog out of it, he is none of your business.

OP posts:

Senseandsensitivity · 09/10/2025 18:17

Zempy · 05/10/2025 07:20

It looks like an accessible wet room.

Are you having difficulty using it? What’s the problem?

Its really ugly and to my mind, wasnt cheap at all.

LittleBitofBread · 09/10/2025 18:18

DBD1975 · 05/10/2025 14:31

Thanks everyone for your comments I really appreciate everything everyone has said but especially those who have been helpful.
My husband travels a lot in this country and abroad for work and constantly books hotel rooms. We are both working age, the reason he rang to book over the telephone was because it was a spa hotel and we couldn't get the deal on the spa if we booked online.
My husband frequently stays in Premier Inns and is well aware of the cost, and the standard of rooms at Premier Inn (he said the bathrooms at Premier Inn are better).

As for the cost maybe I am out of touch but to me £440 for 2 nights bed and breakfast for 2 is probably mid range ( it is a lot more expensive than a Premier Inn).

The spa whilst in walking distance of the hotel was still some distance away, again not as expected.

We booked to take our dog with us and I think my husband was probably told it was an 'accessible' room but he would have taken that to mean it was 'accessible' in terms of taking the dog out, not an 'accessible' bathroom.
I am going to email the hotel to complain and thanks once again, for your support lovely, kind Mumsnetters it is much appreciated (and for those of you who weren't please don't worry about posting to tell me you weren't because I have read all the comments).

I can't work up much outrage/sense of injustice for someone who thinks 'accessible' means something to do with dogs rather than an accessible bathroom.

OverSeventy · 09/10/2025 18:26

I don't think you're being unreasonable! Even if your husband had been told the room was accessible when booking and agreed to it (I know he didn't) that doesn't mean the hotel should put you or anyone else, disabled or not, in accommodation with such a cold and ugly looking bathroom! Disabled people also deserve somewhere that looks and feels a bit luxurious when paying for a well deserved break.

Donsyb · 09/10/2025 18:32

PrettyDamnCosmic · 09/10/2025 15:24

It might occasionally be £200night when there are only a couple of rooms left but that wouldn't be typical.

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My bad, on a “cheap” night, it’s £150!

Grumpybear33 · 09/10/2025 19:14

I was going to say you are not being unreasonable because I thought you said £440 a night. But for the whole weekend that is relatively cheap so I don’t think you can complain too much! If it looks vastly different from the photos then I would expect them to give you a complimentary food/ drinks voucher as compensation if they can’t move you.

allmymonkeys · 09/10/2025 19:30

Yeah, no, I wouldn't be thrilled. Not if the rooms as advertised offered full sized baths and separate showers, and instead you get a wet room with a naff flappy shower curtain. Hope it doesn't spoil your weekend. Maybe look them in the eye and ask for a proportionate discount?

Zanzara · 09/10/2025 19:36

Cyclingmummy1 · 05/10/2025 15:13

Your original point was that no one was paying those rates when they blatantly are.

In response to your new point that they are certainly not typical rates. They are the rates for the weekends we want to stay in those locations hence they are the typical rates we pay.

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It wasn't my original post that was made. Those just are absolutely not typical dates in the calendar.

You do not get to define what typical is according to your own predelictions. Indeed, that is the antithesis of what typical means. If I live on a diet of fillet steak and drink coffee from beans excreted by an exotic big cat on the 5th of the month, I do not get to define that as typical and complain about how typical prices have risen. That is clearly not typical spending, and neither is yours.

SouthernNights59 · 10/10/2025 01:16

What's wrong with it?

When I'm staying anywhere the bathroom is the very least of my concerns, as long as it's clean I'm happy.

When it comes to first world problems this one takes the cake!