Currently away for the weekend, is this acceptable?

[DBD1975]

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

YANBU. I’d not stay and come back when they have a suitable room. Far too much money for a weekend break for that bathroom.

As I mentioned up thread I have a family member with a lovely accessible bathroom in their home. What is ugly and cheap is the bathroom OP'S posted pictures of (especially in comparison with the later pics of what was advertised). That's nothing to do with it being accessible and everything to do with a general lack of imagination and thoughtful design for disabled people.

It’s functional, but it’s not the luxury that the listing probably sold and you expected. Ex hospitality, we got complaints about this all the time. I think people have been unfair to you. You’re not wrong to be disappointed.

If it makes you feel any better, I paid £700 per room per night and got a bathroom with the same kind of layout at the Beaumont in London and didn’t cry about it! I’d paid the same for a room for my mum who had a beautiful bathroom and I can honestly say that the only thing that crossed my mind was that it’s nice that they seem to have a good stock of accessible rooms.

£220 a night is not cheap. I’ve had rooms at the Hilton for less. I would be gutted with that bathroom if I’d booked a romantic weekend away and walked into that, especially after seeing the photos of what was advertised.

I think he was told it's an accessible bathroom and didn't ask further

Hope you get a good result from the hotel. The crux of this is you paid a lot of money for a bit of dreamy luxury not a cold practical serviceable bathroom that reminds you of your own mortality. I stayed in a hotel like this for work and certainly wasn’t expecting luxury but it felt like I’d been sent to an institution when I saw the bathroom.

I initially thought that there was nothing major wrong with the bathroom, and that you have been given an accessible room.

I think you only really know about these rooms if you use them or have been allocated them.

For abled bodied people, it seems a ' downgrade' - you are often on the ground floor near a noisy reception, the bathrooms tend to be very functional as extra support items need to be fitted in.

For people with disabilities, these rooms mean that they can go away and enjoy the same experience that able bodied people can.

The point here is that the OP was expecting a big bath and better fixtures and fittings. That's what they thought they were paying for. They might get a refund, but it sounds like the DH was told about this an accepted it, without knowing what it meant.

The only YABU I can see is taking the flipping dog with you!

Hotels tend to have different types of rooms. What you describe sounds like a superior room. Often hotels also have basic rooms. You should always check exactly which room type you’re booking.

Nobody uses accessible to mean the room is easy enter - that’s far fetched. It obviously means wheelchair accessible and your husband could have asked for different room. I find it hard to believe he travels that much and doesn’t understand what the word means but I understand your disappointment. I would probably just try make the best of the weekend if they can’t change the room though - sorry you’re disappointed, it’s hard when you’ve been looking forward to something!

Unfortunately we have to use accessible rooms and that bathroom is exactly like a Premier Inn accessible bathroom, when I first saw the picture I assumed it was a Premier Inn.

I wouldn't class £440 as cheap AT ALL

Does it matter? It does the job. Can’t believe you’re on here and not enjoying the break!

But you can pay that for two nights in a Premier Inn, they vary quite widely depending on dates, location, how far ahead you book. I've paid over £200 a night for a Premier Inn. Don't know about Travelodge.

I wouldn’t choose to stay somewhere with a bathroom like that for that price. I think I’d be very cold when showering and it doesn’t have a luxurious look or feel to it. It looks basic and functional which is fine if that’s what you’re paying for and what is advertised. If the others bathrooms are different I would expect one of those. They should put it in writing that it’s accessible and therefore looks different as it’s quite an important point.

What a disappointment.
i have though, on numerous occasions stayed at the Grand at York for work. The prices, unless on offer are usually much higher than you have paid. Some of the bedrooms are very uncomfortable and cramped and the bathrooms are by no means all like the one in the photograph shown. Also guests have to pay an extra substantial sum to use the spa pool. So if you are tempted to try there in future makes sure you know exactly what you will get.

It looks lovely, but they still can't get the shower seat under the rainfall shower! I don't understand why this is so hard for hotels. Shower seats attached to the wall never actually fit under where the lovely posh shower falls, they need a free-standing seat however much more neat they think the wall seat looks.

220 was exactly what we paid per night at the Travelodge in London last December.

Doesn’t make it cheap.

I suggest maybe you have a hang up about disabled people?

I see Mr Stretch from the Mr Men has arrived. 🙄

Hotels have got pretty expensive in the UK, so £220/night on a busy weekend is probably midrange. Higher end spa or city centre hotels I’ve looked at (and not booked due to price) recently have been more like £400-500/night on a Saturday.

What on earth is that supposed to mean?

Sorry it says most of the rooms have baths over showers - but doesn’t state all rooms have baths

It actually says the opposite. You have misread what that website says. It says "All Deluxe rooms have large queen-size beds, and en-suite bathrooms, most of which have showers over the bath," That means all rooms have a bath in the bathroom with most of them also having a shower over the bath.

Not necessarily. And if you look at the graphic, it only shows a shower, not a bath.

None of which takes away from the fact they were told it was an accessible room when they booked though.

The husband denies being informed that it was an accessible room & there is no proof that the hotel did tell him. Surely the booking confirmation should confirm it's an accessible room? If you actually wanted an accessible room you would want some proof that the room you booked really is an accessible room?