Currently away for the weekend, is this acceptable?

[DBD1975]

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

Which are good points but surely they can do that and still make it look less like a hospital bathroom? It is great that it is functional and I don’t think it’s the fact that it is accessible which has upset op but it does look less luxury than what she has described for the other bathrooms

Unless you actually need the accessible bathroom I agree it's disappointing to be given it. They are practical but usually basic/ugly. Did you book last minute as a special offer with a price reduction? If so then I'd expect there was something in the small print that entitles them to give you something other than what you saw in the photos.

If you paid the usual rate and it was the only room available I would have expected them to tell you about the bathroom before you accepted. Then you could make a decision in full knowledge of the facts. Again, unless there is something in the small print then I think you have grounds to complain.

I’ve never not been told it’s an accessible bathroom at the time of booking.

Thank you, you have summed up exactly how I feel x

I’m guessing they are fully booked?

I can’t see why they’d give out their accessible bathroom otherwise. It’s really hard finding an accessible room when we need one, and most hotels only have one or two accessible bathrooms.

What did you book and what did the booking confirmation say?
As others have said, it is functional, rather than luxurious. I am not a big fan of baths, personally, somthe absence would not have bothered me, but if you were expecting something different it must have been disappointing.

Well as its more luxurious than what I have at home,it wouldn't bother me. I wouldn't be planning to spend much time in there on a weekend away.

Do let us know what happens. I would be expecting a substantial refund, and agree with the points made by DBD1975

£440 is not Travelodge/Premier Inn/low end hotel 'cheap' pricing.

Unless OP had requested an accessible bathroom or been told it was all they had left, she is absolutely entitled to fee a bit aggrieved, especially if it's very different to the pictures they'd looked at before they booked.

@FutureMarchionessOfVidal "‘Accessible’ would not have made this clear - if indeed they said it - to anyone not in the hotel or medical industry."
Utter nonsense. I don't, nor ever have, worked in hospitality or the medical industry and nor am I disabled (or have any family members or friends who are) and I know full well what 'accessible' means. You'd have to have been living under a rock to not know what this means.

I think it may well also be the case that the OP’s DH was told it was an accessible room but given no information on what that meant, and may have just assumed it just meant ground floor and instantly forgot. I think it’s reasonable that someone who has never seen an accessible bathroom wouldn’t realise how different it might be.

Just be very sure that the hotel did not inform your husband that it was an accessible bathroom. I think they have to. Could be wrong.

They may have said so but your husband didn't register what that meant.
Accessible in his mind - easy to enter. Not an issue.
Accessible in hotel speak - mobility support equipment.
He might have dismissed it in the moment and then forgot it was mentioned.

The last hotel room we stayed in had a wet room. The floor was sopping wet and very slippery after a shower, so I asked why they couldn't have had a glass panel, and I was told that it would have been an issue with wheelchair users crashing into it and for people with visual problems, so it wasn't installed from a safety point of view.

IMO they should have had a sloping floor because the entire bathroom floor was wet as the shower was a rainfall shower so you couldn't even control where the water was directed.

If just there for the weekend you don't need a bath. Wouldn't bother me at all

A slippery floor doesn't sound ideal from an accessibility POV, if that's their justification for no shower screen. Very odd.

I would be livid and ask for a refund

Any particular reason why he booked over the phone? Did he try to book online and it said call for availability, at which point he'd have called and they'd have said oh yes we do have a room, but it will be the accessible room?

The problem is alot of money has been paid and pics of a lovely luxury bathroom have been seen and that's not what op has. If she wanted a no frills experience she would have booked a much cheaper place. But im sure you know all this.

Sorry it looks grim. I wouldn’t be happy either x

I am getting the total ick from just looking at that photo. Not what I would describe as a spa bathroom.

Is there a possibility your DH misunderstood accessible and thought it meant near the lift? Although no one can possibly have a DH as stupid as mine ..

Double posted

The bathroom in a £200/night hotel room near me. If I was hoping for this and got OP’s bathroom I’d be so disappointed. And there’s no reason an accessible bathroom can’t be decorated nicely, surely? Just laziness on the part of the hotel if they’ve spent time on the look of everywhere else.

She doesn’t need a bath, she wants a bath on her luxurious spa break.

WTAF?

Standard price for Premier Inn at the weekends these days! Nothing to do with “doing something wrong at booking” 🙄 The bank won’t be able to help you I’m afraid