Currently away for the weekend, is this acceptable?

[DBD1975]

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

The bathroom isn’t good I agree. Accessible bathrooms don’t have to be so clinical looking.

So why didn't they just move you to another room, OP? Are they fully booked for the weekend?

Icky. Especially with the curtain wrapped. I would leave a bad review.

I understand he booked over the phone but did they not send email confirmation? What does that say?

In my bitter experience, all “accessible" bathrooms seem to be much worse than the usual ones in hotels, premium or not. I often ask for a walk in shower rather than a bath with shower, and get landed with a bathroom similar to the one in the OP’s photo, which is really not what I want or need.

It's disappointing how something that is automatically suitable for anybody with disabilities, rather than having to specifically try to order and usually end up paying extra for (or find out that actually, 'accessible' means the bathroom door opens once you've climbed up multiple stairs, done a nine point turn in a wheelchair if you use one with only three sets of bruising to the hands on the doorframe and the flooring is rough enough to cause cuts to the feet if you are able to stand) is seen as an awful thing to have.

It's spotlessly clean, clearly very new and has actually had some thought put into mobility needs.

As a practical sort it looks clean and functional to me so while I wouldn't be in love with it, I'd accept it.

However, it does make me realise that I've seen a handful of accessible bathrooms in hotels and they've all been rather miserable and perfunctory.

I don't know anything about bathroom design and how it reflects support equipment but surely they can produce something more luxurious and aesthetic than that?
Seems rather dismissive.

Oh knock it off! The fact that the budget chains hike their prices if there’s a specific one off event does not mean that £220 is their normal price point and what the OP should expect to get for her money. I went to ABBA Voyage recently and got a hotel orders of magnitude better than a TL for £185 on a weekend night.
The bathroom looks like a hospital bathroom. It’s not ok in a decent hotel with fancy bathrooms, even if accessibility was required. Even if the hotel did mention the accessible bathroom at the time of booking, it would be reasonable to expect it to be the same standard as advertised.

Ask to speak to the manager on duty ASAP. Tell them that you were not told at any point you'd be allocated an accesible room with a bathroom that is radically different to what's advertised online, and therefore not what you were expecting. Clearly state that if they are unable to move you, a compensation needs to be discussed: partial refund, meals/spa pass, drinks credit - your choice. Don't take a discount to be redeem on a future visit. You want to be compensated now, based on this booking.

Take it further if needed. If a chain, contact the head office ASAP.

I understand your disappointment.

We had a similar issue when we stayed in Dumfries.

The photos didnt match our expectation.

If we had paid a basic rate then it would have been fair enough, but all the other rooms for the people in our party were gorgeous and ours looked like a youth hostel and we had all paid the same.

I did complain and I got a full refund.
To be fair, it just wasnt the bath room the bed was pushed right up yo the wall ,the lighting was dingy and it just looked rubbish.

Yes, all the other rooms are full.

I wouldn’t like it, I hate wet rooms and shower curtains and it looks like a hospital bathroom.

Personally I would love it as I have mobility issues but I wouldn't be impressed if I've paid Warner Hotel prices for a luxury bathroom.

I'm not a Londoner I live in the southwest but I'd never think of £220 a night as high end for a spa hotel! It's expensive for me, as I tend to look for about £100 a night if I can but I understand it's not high end. Op said it was high end price.

There you go - the hotel know to tell guests it’s accessible due to the difference of a wet room to the advertised bathrooms etc. Follow that up with them. If you expected a bath and all but accessible have them then carry on the point with them

If you were hoping for a roll-top bath and got an accessible wet room then YANBU to be disappointed. I would be too. If they didn't explicitly say it was an accessible room during booking then YANBU to ask for either a new room to spec or something to help assuage the disappointment. A dinner voucher would be good.

Middleton lodge estate, Richmond, is a beautiful hotel, sits around £200-£250 per night. This bathroom would certainly not be acceptable there. OP might be a bit further up.

It reminds me a bit of the hospital ward bathroom, but with nicer tiles and cleaner.

I think it's the curtain and the way it's hooked round the toilet support handle makes it a bit grim.

But I personally wouldn't care. Obviously if you wanted a bath then that is a shame. But not the end of the world surely.

Accessible bathrooms can perfectly well look high end. Simple changes, like luxury tiling instead of hospital white, a glass screen instead of a plastic curtain, not sticking a laminated weight limit on the wall. This room smacks of a venue that doesn't give a shit about it's disabled guests and making them feel welcome and valued.

The fact you think that my poor view of London means I have a mean spirited view of the whole world proves my previous point exactly lol!

I had the opposite problem recently. Booked an accessible room, got an ordinary one. Nightmare. But the hotel gave us a discount of 50%, so worth complaining OP if it is not the bathroom you were expecting.

Couldn't agree more.

I’d be really unhappy with no bath , this has happened to me a couple of times and I’ve had room changed

I know how you feel.

I was attending a work event in another city which is a long train ride away. They booked me into a hotel and paid for train travel to arrive on the evening before the event. I looked on the hotel website and it had beautiful bathrooms.

The actual journey was horrendous. Lots of delays due to problems on the railway and the train was freezing cold as the heating wasn't working. I arrived at the hotel very cold, tired and stressed but all the way there, I had been looking forward to relaxing in a lovely hot bath with the complementary posh toiletries.

I then found out I was in an accessible room with a clinical looking wet room similar to the the OP. I was properly crushed! I did ask if I could switch rooms but the hotel was fully booked and I couldn't complain as I didn't book it.

It's poor form from hotels if they think disabled means clinical and disabled people are not as deserving of fancy bathrooms as able bodied people.

Thanks, I missed that! 😊