Currently away for the weekend, is this acceptable?

[DBD1975]

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

You should really be charged more for an upgrade to a wet room. I think you should stop fixating on the bathroom as you will be spoiling the weekend for your husband.

You hate a city of 9 million people and don't think you're narrow minded? Ok

Sadly that doesn't mean he wasn't told, mine wouldn't think about what an accessible bathroom was. I would be disappointed as I love a nice bathroom but I would suck it up.

Looks OK to me, what did you expect? If you'd specifically wanted a bath you should have requested one. Most people are happy with a shower when they go away, Unusual to have a curtain but the curtain would have been fresh. It looks like a wet room actually. I'd be content.

If he just looked at pictures of ‘general ‘rather than ‘room’ it may be he was looking at suites etc - and didn’t book one- personally I don’t like wet rooms and I like a bath - however I’ve clearly got lower standards than others as looks ok to me - if however he booked a room specifically with bath then you have every right to complain - my H refuses disabled rooms every time , we don’t even get as far as unpacking

What a silly way to look at it. If they were staying there for a month they still wouldn’t ‘need’ a bath, but if it is something the OP was looking forward to using and thought she had paid for, that’s relevant. That fact it wouldn’t bother you personally is nothing to do with it.

Admittedly though I no longer expect to get a bath in a hotel anymore unless I have it in writing, even in very high end 5* places. I do still expect the shower room to be stylishly fitted, not cheap hospital grade stark.

@JifNtGif You think people with disabilities should pay more than someone who doesn’t require a wet room?

I think its really wrong when they run out of rooms and give you an accessible room when you domt need or want it. They should be reserved for wheelchair users and people that actively want an accessible bathroom. God forbid anyone parks in a disabled space without a blue badge remember and modern shopping centre carparks are full of rows and rows of empty disabled parking spaces while the rest is rammed. What happens here though is that hotels get to a point where the accessible rooms arent allocated and so start selling them off for bums on seats and to make some money from otherwise empty rooms. Fair enough I guess if they make it clear and sell them last minute at a significant discount, but not all hotels do the discount, they just sell them as standard rooms once all the standard rooms have fone, which is why they cant move you and is wrong imo. If you look on hotel booking sites like booking.com, hotels.com etc the day before you will find lots of hotel with 'one room left' and if you scroll down to Room Type it will often say Double Accessible etc.

This has happened to me twice. The accessible bathrooms look really clinical to me (of course) and I dont like them, yes, does remind me of traumatic hospital stays. Once I wasnt told and just got allocated it and once I had to book it as it was the only room I could get in a big city at short notice that had lots of events happening. Both were for one night work events on my own though and both in fairly crappy 3/4 stars so I wasnt that bothered. For a weekend away with partner I'd be really, really pissed off. £200 a night isnt that cheap, outside of London/Manchester ime, Ive just stayed at a really nice 4/5 star overnight in Exeter for that price and it had a lovely bathroom.

It should be on your booking confirmation though. They possibly told your DH that was the only room they had avaliable and he didnt know what it meant. If not, you should get a refund imo.

Rubbish. This is on the night of a very popular artist playing at Leeds First Direct Arena….

This could be overcome with reinforced opaque safety glass and ensuring the shower area is large enough for a wheelchair to turn easily. Floor tiles can textured to minimize slip. It just takes a bit of thought.

Which hotel is it?

As a disabled person with mobility issues, but not to the point of needing accessible bathrooms yet, but will be, I'd be really really disappointed with this.

I had no idea that hotels don't give a shit about the experience for disabled people.

@NotOverlypleasedThis is Premier Inn, next Saturday in York. One night.

The problem here is hotels selling off accessible rooms at the last minute or allocating them on arrival. Not the OP/DH menthod of booking or price. They should be reserved for people that actively need/want them, like diabled parking spaces.

Realistically they will always try and fill them though, but they should be made very clear in advance at time of booking (and discounted).

Or York, next weekend, for two nights.

I think that people with sight loss wouldn't be particularly overjoyed at a reduction in contrast, anybody at risk of slipping is unenthusiastic about a glass screen to fall through or for when it prevents a carer from being able to access the area at the same time - and if a person exceeds the weight limit, it's better to know in advance than when the seat collapses and they sustain spinal injuries.

Other than that, yeah, take away all the legally required aspects of accessible areas and make it look prettier for you.

Please stop banging on about the price of the hotel room. It’s irrelevant.

the hotel has luxury bathrooms with roll top baths. They have given the OP a miserable, clinical and unhygienic bathroom.

she has every right to be disappointed

There are legal requirements for accessible bathrooms and a glass screen would contravene that but, yeah, dont know why they cabt use the same tiling etc. Then they could sell them off more easily when not required by a disbaled person.

Unless you were told explicitly that it would have a bath or you requested one, then YABU but I understand why you’d be disappointed.

Any time you book a hotel, they always show photos of the best rooms and restaurants/swimming pools etc empty - they’re never exactly how they look on the photos.

I think you need to try and find out what exactly you paid for and if you should get any money back.

OP are you going to update with whether you have asked your husband to show you the confirmation?

I have a feeling this is going to be the same as the hairdryer and advent calender threads where the woman has specified what she wants and the partner has thought they have known best.
I bet he left it too late to book and so had to ring up, they offered him the only room available which was accessible, he was relieved to be offered this (possibly not knowing what this was so happily accepted so he didn't have to explain he messed up not booking on time) and he may well have even got a discount on the booking as this was all they could offer (hence why they haven't offered anything further).

OP has already stated it isn't a Premier Inn therefore the price of one in a week's time in a tourist city is far past the point.

I wouldn't be happy either. Facilities not as reasonable person would expect (phone booking confusion aside). I have only had allocated an accessible hotel room once in a 4 star off High Street Ken in that London. Was grim. Smelt like a care home. Luckily only for 1 night and work were paying.

Not luxurious but if they told your husband at booking… it’s really not their problem

It’s a hospital bathroom, isn’t it. No one wants a bleak looking wet room with grab rails, shower seat and miserable tied up shower curtain in place of the luxury spa bathrooms they were advertising.

I was allocated an accessible room once in a European hotel. Was going to complain but it was large and lovely. The loo washed and dried your backside!

It's not acceptable, no, but you haven't paid much to be honest.
I would definitely complain as you haven't got what was advertised and what you thought you were paying for, but it's not a luxury hotel experience that you booked as it was cheap.

Sorry, I meant to post my link to the other York Premier Inn one just to demonstrate it’s substantially cheaper! But I totally agree that the price of the hotel room compared to random city centre budget chains is irrelevant.

I’m going to a lovely hotel in the NE for a similar price later this month and the room is a mini suite with a bath.