A family member works in a part of government focused on improving outcomes and access to services for some of the most disadvantaged people in society. He often bemoans the persistent challenges the govt faces with systems and services that are unable to communicate with each other. Legal constraints and incompatible architectures make linking data nearly impossible unless starting from scratch—something newer/more autocratic states with fewer legacy systems don’t struggle with as much.
Introducing a digital identity could be transformative. It would allow for services to be better connected and for targeted support, enabling more personalised and efficient delivery.
That said, I also recognise the deep-rooted philosophical resistance in this country to being reduced to a number—traceable, surveillable, and vulnerable to misuse by any future government with authoritarian tendencies. Our libertarian cultural heritage values privacy and autonomy, and rightly so.
Other countries seem to have approached this pragmatically. Many have implemented digital identity systems that enable seamless access to services while building public trust. And, future generations—born into a digital-first world—may not carry the same Orwellian fears of a surveillance state and its all pervasive control.
It’s also worth noting that private tech companies and banks already hold vast amounts of personal data, often with less oversight than governments. Most people share this data freely, often without realising the implications, and protections like GDPR are limited in scope.
I spoke with someone from Denmark today, where digital identity is universal and used for everything—even borrowing library books. There’s no opt-out, but what stood out was the transparency: citizens can see exactly who has accessed their data. That kind of accountability is essential for building trust and ensuring data is used responsibly.
Ultimately, I see both sides of the debate. The potential benefits are significant, but so are the risks—and any solution must be built with transparency, consent, and public trust at its core.