Was IBU for walking out of shop at checkout?

[PersianKittens]

I'm not naming the shop, but this morning, I went into a big high street retailer to collect a click and collect order and whilst I was there, I had a look around and picked up a few more things.

Went to till, total came to over £150, all fine, sales assistant asked if they could have my email address for the receipt. I said, no thanks, a paper receipt is fine thanks, she said, sorry we don't do paper receipts, we need to have your email address to provide that. I looked at her and said I had never come across any other retailer doing that, but she stood her ground and said in an assertive tone, I need your email address. Again I refused and said, if that's the case, I'll just leave it and walked away. Last time I gave a retailer my email in store, I was bombarded with daily emails, despite unsubscribing via the link at every email received.

WIBU to have walked away as I didn't want to hand over my personal data? Driving home, I did think about creating a separate email account for this reason, but then again, why should I? surely my preferences should be respected.

Seems odd as you were happy to give them your email for the click and collect.

Baffling. It was fine to provide an email for the click n collect, but you couldn’t have asked for the receipt to go to the email they already have? If your DH was fine for his email to be used for the order and click/collect, common sense says he couldn’t care if the receipt was sent there as well. Did you think this through at all in the store before leaving?

I have a separate email set up for receipts.

Of course, I then have to spell it out every time so that's a pain....

Anyway, it annoys me having to give my email before I can buy something so I often refuse. With Dunelm they are particularly persistent, though at least my email comes up quickly so I don't have to spell it, but I have updated spam preferences so don't get any extra emails.

Just say “ sorry I don’t have an email address “

Perry sure it's illegal to refuse to give a paper receipt.

Correction (I can't edit)

I think it's a proof of purchase , not necessarily a receipt, that companies can't refuse to give. Not sure whether they are constrained as to its form.

Just make up an email address on the spot and walk away or give them something long and unpronounceable and then ask if they do paper receipts

I would like to know if there is some kind of law we can quote in these situations. Surely the company must provide you with a receipt, and can not insist on having personal information to do so.

Might be missing the point totally but if you did a click and collect don’t they already have your email?

Dunelm don't have to take an email address to give you a paper receipt, ours have no issue giving them.
I was told that staff have targets for how many email addresses they get though, which would explain it

You would if faulty.

Just had a look on Martin Lewis and apparently they do not have to give you a receipt. So that makes this trickier. I don't want to have to open a new email account for receipts, so I will just no longer shop at these places.

i won't do it for the simple reason that my email address is firstname.lastname at emailprovider.com and it takes an age to spell it out, and for them to hunt and peck at the keyboard until they have it entered and then... it's incorrect and i never get the receipt.

I am not going to the trouble of setting up a separate account just for this. But also, Digital Exclusion is A Thing and when i've been out with my mum and this has come up for her, she just says "no, i don't do email". Up until now she, and i, has always been given a paper receipt. But i would also leave if i was being badgered like this. Then i'd be all over SM and mailing their CEO about it.

I do that in some places. There are often items I am not going to return ( crisps, snacks etc) but I am going into other shops that sell them, so want proof of purchase.
Annoyingly they are the receipts I can find when looking for one I need to return something.

I voted UABU but only because you must have given them your email address already if you were doing click and collect.

I wouldn’t take an email receipt either

Well done. Fuck those spammers.

Our personal date is worth far more than the items we are buying. They should be paying us !

Yeah I’ve had this in New Look and always refuse. Last time I had the sales assistant do a little head tilt and tell me if I was aware that I would not be able to return items if I lost my paper receipt? Which is also nonsense by the way, and I know that having worked it retail. I hate that we have to give out reams of information to just buy so much as a pair of socks these days-it’s exhausting.

If you are going to have an email address only for receipts, make it as embarrassing as you can possibly think of.

Good for standing your ground and naming the store. An alternative would have been to ask to speak to the store manager and asking why you impose this on your staff. If the words 'acting only on orders' are said, I am sure you can think of a dictatorship to use as a comparison.

Why not just make up an address? Like I don’t like new look @ wanker.com or [email protected]

Weird. I often get a paper receipt from Dunelm so they are definitely allowed. I would complain as the shop assistance gave you incorrect information.

On the subject of spam emails, I have a number of places I’ve ordered from online and now despite unsubscribing multiple times I still get their bloody emails. Saint and Sofia I’m looking at you.

Quite

You should have just said that you don't have an email address.

What a load of nonsense. They already had an email for your click and collect, so just give them that one again. You were wasting everyone's time, particularly your own.