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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to return it?

95 replies

StJamesInfirmary · 31/07/2025 06:56

I bought a smoothing bodysuit to wear under a clingy dress yesterday. Tried it on in the changing rooms and it fits fine. Had it on last night for about 6 hours and it was so incredibly painful by the time I got home. Just woken up and I still have red marks from where it was digging in at the top of the cups. I'll never be able to wear it again - do you think m&s would allow a refund? I had some new shoes I wore for a night out that gave me awful blisters and I was offered a full refund from a different retailer for them so it's not unheard of for shops to accept returns for items that are so poorly designed they cause pain to wear them.

OP posts:
ThejoyofNC · 31/07/2025 06:58

No you can't return used items that are not faulty.

Shapewear isn't exactly going to be comfortable when it's purpose is to squeeze your body.

44PumpLane · 31/07/2025 06:59

You can ask OP, the worst they can do is refuse.

I was once able to return a cardigan that bobbled terribly under the arms when I wore it as it was. Ot noted as delicate and therefore I argued it was not fit for purpose.

Smallchangebigstep · 31/07/2025 07:00

Surely they won't give a refund on intimate items that have been worn if they are not faulty?
They can hardly resell it after you've worn it.

Guavafish1 · 31/07/2025 07:01

Unlike

it’s like underwear you can resale it and they don’t refund it

clotheslinefiasco · 31/07/2025 07:03

Give it a go if you have the receipt - they might also want the tag that came on it.

AragornsManlyStubble · 31/07/2025 07:11

Unreasonable.

It has fulfilled its intended purpose, plus its underwear, so no you can’t return. Shapewear is meant to squeeze you so hardly intended to be comfortable.

When I worked in retail we saw a lot of people returning items that had clearly been worn for an event, they just wanted the money back.

ThreePointOneFourOneFiveNine · 31/07/2025 07:17

I don’t think you can return in. I’ve had a similar experience with a pair of shapewear shorts. I took them of part way through the evening in just couldn’t endure the discomfort.

That said, there is nothing to lose by asking. Just take them to the shop and be honest. You never know.

StJamesInfirmary · 31/07/2025 07:18

I appreciate it's meant to be tight but it was where the straps attached to the cup it has hard plastic that has dug in so nothing to do with the tightness/smoothing of it.

OP posts:
StJamesInfirmary · 31/07/2025 07:19

I've emailed them anyway - I'll see what they say.

OP posts:
Jackiepumpkinhead · 31/07/2025 07:21

No, it’s underwear and you’ve worn it. It’s not faulty, just uncomfortable and doesn’t fit you properly.

Daffodilsarefading · 31/07/2025 07:21

I don’t think shape wear is comfortable. Comfortable underwear is just underwear.
I get the straps hurting you, but doubt you can return underwear.

Smallchangebigstep · 31/07/2025 07:22

If nothing else I think it's really unfair on the emplyees if you expect them to handle an intimate piece of clothing that you have worn for 6 hours!

JMSA · 31/07/2025 07:22

Good God, I thought blisters were just to be expected with new shoes! I definitely wouldn’t return them for that reason. You push through until your feet have broken them in.

JMSA · 31/07/2025 07:23

And are you sure the shapewear was the right size?

Lifestooshort71 · 31/07/2025 07:29

I have a bag full of mastectomy bras, silicone lumps, chicken fillets all bought in the hopes I could look halfway normal. They all rubbed, looked ridiculous or aggravated my chest so only worn once. I wouldn't have dreamt of trying to get refunds and just put it all down to experience - used underwear is too intimate to be returned unless there is a manufacturing fault and I think you'd have a hard job proving that, but good luck.

Purplecatshopaholic · 31/07/2025 07:31

I’d be surprised if they take it back, but you can ask. Do let us know!

Glindaa · 31/07/2025 07:38

YABVU
about this and the shoes
you should be ashamed of yourself for returning either of them
entitled behaviour.

StJamesInfirmary · 31/07/2025 07:48

Glindaa · 31/07/2025 07:38

YABVU
about this and the shoes
you should be ashamed of yourself for returning either of them
entitled behaviour.

I understand about the underwear - no harm in asking as PP have mentioned but I won't push if they decline - but why "ashamed" and why about the shoes?

OP posts:
Thingyfanding · 31/07/2025 07:55

If you’ve still got the plastic sticky bit that goes in the gusset, I would stick it back in and take it back to the shop. You won’t get far by emailing them.
You can absolutely return it as the item is faulty and you’re probably not the only person returning these if they’re severely uncomfortable - it’s a design fault. Stand your ground. Worst case scenario, you will get a credit and can at least buy something else.

KOALABEAR12 · 31/07/2025 07:59

Lifestooshort71 · 31/07/2025 07:29

I have a bag full of mastectomy bras, silicone lumps, chicken fillets all bought in the hopes I could look halfway normal. They all rubbed, looked ridiculous or aggravated my chest so only worn once. I wouldn't have dreamt of trying to get refunds and just put it all down to experience - used underwear is too intimate to be returned unless there is a manufacturing fault and I think you'd have a hard job proving that, but good luck.

Ditto. same. This ⬆️

KOALABEAR12 · 31/07/2025 08:02

StJamesInfirmary · 31/07/2025 07:48

I understand about the underwear - no harm in asking as PP have mentioned but I won't push if they decline - but why "ashamed" and why about the shoes?

You can’t take shoes back just because they gave you a blister. Just make sure they fit you before you leave the shop in future and break them in slowly. As for the shape-wear, no you can’t return an item worn for 6 hours. Put it down to experience.

JMSA · 31/07/2025 08:14

Are you going to return the dress or outfit you wore too?
In for a penny, in for a pound!

StJamesInfirmary · 31/07/2025 08:18

KOALABEAR12 · 31/07/2025 08:02

You can’t take shoes back just because they gave you a blister. Just make sure they fit you before you leave the shop in future and break them in slowly. As for the shape-wear, no you can’t return an item worn for 6 hours. Put it down to experience.

What do you mean I can't return shoes because they have me blisters? I did" return shoes because they gave me a blister - I bought them online, wore them around the house for a bit and they were fine. Wore them for an evening and got bad blisters, sent a nice email to the retailer explaining, they were very apologetic and gave a refund immediately so I'm not sure what you mean by "you can't".

OP posts:
StJamesInfirmary · 31/07/2025 08:22

Thingyfanding · 31/07/2025 07:55

If you’ve still got the plastic sticky bit that goes in the gusset, I would stick it back in and take it back to the shop. You won’t get far by emailing them.
You can absolutely return it as the item is faulty and you’re probably not the only person returning these if they’re severely uncomfortable - it’s a design fault. Stand your ground. Worst case scenario, you will get a credit and can at least buy something else.

😂 haha I won't go that far! I'm so glad to hear a sympathetic voice though as I'm really surprised by how many people think it's just part and parcel of our clothes that sometimes they hurt. I just don't think that's acceptable at all.

I completely understand comments about the shop worker having to handle my worn underwear which is why I've emailed instead of taking the item back the shop I bought in from. I'd never ask someone to do that 🤢

OP posts:
Smallchangebigstep · 31/07/2025 08:37

@Thingyfanding

Do you actually do that?
How absolutely disgusting.