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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Guest ruined carpet

277 replies

DeedlessIndeed · 02/07/2025 12:55

OK, logically I know that this is a minor problem in the grand scheme of things. I know people are facing real issues in the world, but this has really annoyed me.

We have just had new wool carpet fitted in the whole of the upstairs. Saved up for a while as it was expensive (for us). After 5 years of renovation, we finally have the upstairs finished! I was so so happy.

Had parents stay this weekend and left yesterday. They've seen the house in all stages of building site and they know how excited I am to have the upstairs done. I explained that we are being careful to keep it looking nice. And they know we are a slippers only house apart from the hard floors in the hall etc.

Well, I went into their room to do the bedding this morning and can see that they've rolled their dirty suitcase wheels all along the carpet. A bit annoying, but oh well. It's dried so I can hoover it up hopefully. Then I see they've spilled a coffee or dark tea next to the bed. There is a huge splatter mark all over the carpet in front of the beside table. It's also on the skirting board and wall, but I can touch that up at least.

I'm just feeling a bit gutted. If they had an accident then why not say and I could have got on it and stop it staining. I'm regretting not getting a easily cleanable carpet but the fact they didn't mention it is the worst part IYSWIM?

Would you say anything to your parents? They do mean well, but they just don't "get" having nice things and looking after them.

OP posts:
user1498572889 · 02/07/2025 14:28

Look on the internet. There are lots of ways to get tea and coffee stains out of wool carpets. Very annoying though.

strawlight · 02/07/2025 14:28

I feel your pain. We’d just paid a fair whack to have our large hallway redecorated and the very next day my mother walked in and somehow scraped her black handbag along the wall. Don’t know how, but it left a two foot long black mark right across the fresh paint, we had to get the decorator back in.

Cattery · 02/07/2025 14:31

It can’t be helped but I’d think FFS!

Caledoniadreaming · 02/07/2025 14:32

Flossflower · 02/07/2025 14:09

Why do you put up with this? They don’t sound very nice. Don’t have them to stay.

Honestly, the only reason they are still allowed to visit/stay in the house is because the relationship they have with DS (5) is wonderful and I don't want to compromise that. However we do now limit how often they visit, and for how long which makes it less stressful for us, and they get their "fill" of spending time with DS.

Allseeingallknowing · 02/07/2025 14:32

Rispknee · 02/07/2025 14:14

I don't get why they'd be more important than the peolem you love though.

If something's so expensive (to me) that I'd have to worry about it, I'd rather not have it.

You can love people and the nice things you’ve saved for, whilst hating the inconsiderate things people do to them! The cost of the item isn’t the only thing that matters, either. If it had been a home made present , or a cheap rug , I’m sure the OP would have been upset about that too!

DeedlessIndeed · 02/07/2025 14:33

Nathanielrateliffsbiggestfan · 02/07/2025 13:59

I'm another one who had a parent - mother - like this OP. She was completely lacking in any interest in her house, if I didn't clean it it didn't get cleaned. In my house, she thought I was ridiculously houseproud, and would mock me for wanting to have nice things and everything "nice".

I could never quite decide whether she really didn't care if she eg spilled coffee on my carpet, or if there was an element of "ha! Good enough for you" - which was a phrase she was very fond of when I was a kid. Not a great relationship as you can guess.

I've no advice on cleaning the carpet except if you can afford it, to get it done professionally. If you try tackling it yourself there's always the chance you could set the stain rather than get rid of it.

Yes, this sounds quite similar. They were always a touch mocking of anyone trying to better themselves through education. Or people "getting above their station" by having nice things.

OP posts:
DuckieDodgyHedgyPiggy · 02/07/2025 14:33

You could get a Vax. We have porridge-coloured carpet and the Vax has been invaluable, as DH will fall asleep with a cup of tea in his hand. It's good for generally freshening it up too, when it gets a bit grubby. Use with carpet cleaner.

Richdrink · 02/07/2025 14:35

This happened to me and I got it entirely replaced under my contents insurance
it was easy peasy

Funnyduck60 · 02/07/2025 14:35

Did you ever damage anything when you lived with them? Ban drinks except water bottles going forward. You do sound a bit over the top tbh.

Richdrink · 02/07/2025 14:35

Mine was 7 years old!

and I got a beautiful new carpet.

best thing my nephew ever did!

diddl · 02/07/2025 14:36

Said once I’d get a back door key to make it easier for him and he’s like no I don’t need one it’s fine

But then surely you say that you will get a back door key as it's easier for you not to have to clean up mud that has been walked through your house!

Would he at least put overshoes on?

Richdrink · 02/07/2025 14:37

Caledoniadreaming · 02/07/2025 14:32

Honestly, the only reason they are still allowed to visit/stay in the house is because the relationship they have with DS (5) is wonderful and I don't want to compromise that. However we do now limit how often they visit, and for how long which makes it less stressful for us, and they get their "fill" of spending time with DS.

Not sure how happy I’d be with my child having any kind of relationship with a pair that lie freely and without abandon to their daughter @Caledoniadreaming

MaMisled · 02/07/2025 14:39

Is their eyesight OK? They may not have noticed. I had my reading glasses on when I knelt down to wrap a present on my rug and saw marks I didn't know were there.

Richdrink · 02/07/2025 14:39

to the extent we bring food/milk that they are unlikely to eat for our son when we do go and visit them.

and they don’t even buy their grandchild food he will eat when he’s travelled 8 hours to see them.

honestly, why do you want people like this in your child’s life? 😕

Allseeingallknowing · 02/07/2025 14:39

Richdrink · 02/07/2025 14:35

This happened to me and I got it entirely replaced under my contents insurance
it was easy peasy

A whole carpet replaced for a stain that could have been removed?
Easy peasy to go through the inconvenience of having to empty the whole room, to have the carpet laid again?

Thaawtsom · 02/07/2025 14:41

No, don't say anything. Do what you can to get it out: carpet cleaners can come and do spot areas for not that many ££ if DIY doesn't get it out and it is really bothering you. I bet they don't even know they spilled it. If you feel strongly about it, and it's likely to happen again put mats (from Dunelm, a few £) near the bedside tables next time they come. I once had a guest puke purple over our carpet and we never managed to get it out properly (they cleaned up really well after themselves but the colour never entirely came out). Clearly they were mortified but equally -- accidents. Humans make messes all the time.

thepariscrimefiles · 02/07/2025 14:45

Moveoverdarlin · 02/07/2025 13:28

Go careful with this advice OP. If you have a good relationship with your parents this could well and truly bite you in the ass for the sake of a bloody tea stain.

Did they ever babysit your kids OP? Have they helped you out over the years? You reckon your kids have never broken something of theirs? Or when you were living with them you didn’t damage anything?

If I said this to my parents they would say?

’You want us to pay for your carpet to be cleaned? We’ve saved you about 50 grand in childcare? Remember that time you were sick on that posh rug in the lounge or when you had a sleepover and your mate broke Mums vase?

Don’t be a twat and ask them to pay. It’s your Mum and Dad FFS.

If I spilled a drink that stained a carpet at any of my adult children's houses, I would clean it up straight away and apologise. I would do the same if I did this at a friend's house as it's just good manners.

It is not comparable with children doing this at home before they reach adulthood. It's an occupational hazard of having childrent and not comparable to spilling something in your adult child's house. It was rude of OP's parents not to mention it or even attempt to clean it up.

orangedream · 02/07/2025 14:46

This is why I hate carpets. Do you have anyone local who steam cleans them? I usually pay about £80 for a room.

PigmyGoat · 02/07/2025 14:47

If the carpet is nearly new I would first contact the company from whom you purchased it for advice. If you are not confident about treating it yourself, consider having it treated professionally. I'd also try and establish from your relatives whether it was tea, coffee or whatever.

suburburban · 02/07/2025 14:47

DuckbilledSplatterPuff · 02/07/2025 14:20

They stained your brand new carpet... out of sheer carelessness... and they didn't tell you there was a coffee stain ... so you could'nt act quickly to minimise it.. Keeping quiet so they could escape before you notice is crap, that's the worst part of that to me. It doesn't matter whether its an accident or not.
Guests should treat your home as they should treat you with care and respect. Doesn't matter who they are.

Shrugging it off with platitudes about too much fuss or the house is there to be lived in ... is absolute bullshit designed to make you feel stupid or obsessive for even caring. That is actually quite disrespectful and I think that is what has got your goat about this.

They know you've spent a fortune on a nice carpet you've waited years to put down and they've stained it. How would they like it if you treated their brand new possession with similar carelessness? Except you wouldn't because you sound like a careful person.

I would take pictures of the damage and send it to them, so they can't minimise it, ,pretend you are being stupid or lie about it later... and tell them that you are going to try spot cleaning to get the stain out.

If that works, fine. Problem solved but not without unnecessary anxiety or effort on your part. If it doesn't work and you need professional cleaning. Get a quote. You'd have more grounds to ask them to contribute then. And perhaps they'd be a bit more careful next time.

I don't think this should be seen as jeopardising your relationship with your parents... its correcting course.. You are not disobeying or insulting them. You're pointing out that they didn't take care and reminding them that they need to be more careful next time... If they take offence, that's on them. They have caused offence by damaging something and making you feel silly for even mentioning it. and that's a discussion for another day, which you can do in a calm respectful manner.
Hope you get the stain out. x

So am I

dm came over and spilt tea on my carpet accidentally and was mortified

I’m really “precious “ about my things. It’s also to do with making things last)

dh quickly cleaned it with carpet cleaner

i think those new stain remover machines may be a good investment

also years ago we took out an insurance on a carpet so if things got spilt company came to clean it up and thank goodness -

dc knocked red wine off a table messing around on my brand new carpet

Rosesanddaffs · 02/07/2025 14:48

@DeedlessIndeed I hate it when people do this, why not just own up so you can deal with it quickly.

One of my guests knocked tea over my brand new dining chair. I wish they had owned up, but ofcourse they didn’t.

I found the huge tea stain whilst tidying up, so disheartening when you take pride in your things and others ruin them xx

DeedlessIndeed · 02/07/2025 14:48

I've called and sent photos to a local carpet cleaning company. I'm waiting to hear back for a quote.

I won't ask my parents to pay (they would never just pay and I do not want the awkwardness.)

I'm scared to do too much myself as I tried a little spot but seem to be pulling up the fibres so will leave it to the professionals and mark it up to experience.

If all else fails I will look at patching the carpet - is have never have thought of that so thank you!

A few questions - mum is mid 60s, dad 70s. Neither frail.

Yes, their home is a bit of a sight. They just don't see the chaos and never have.

No, I would not put my nice things above my parents. However I am frustrated that it has to be a choice. Just be respectful in sometime else's home and don't just leave it for me to discover the next day!

Definitely will ask them to not take hot drinks upstairs next time!

OP posts:
Wexone · 02/07/2025 14:50

billycat321 · 02/07/2025 14:07

Best thing I ever did was tear up all the fitted carpets in the house. Wooden floorboards and rugs for me!

Not really the point of OP's issue - i love carpet - its warm and cosy- especially in bedrooms - Hate wooden floor in bedrooms - rug doesn't make it any more cosy either, Carpet is also a great noise reducer too

People are allowed to choose carpet and also expect their guests to have some respect when visiting

MascaraGirl · 02/07/2025 14:54

I feel your pain. Some of DH's relatives are similar, it never enters their heads to use coasters and I have to watch them like hawks in case I end up with coffee mug rings on tables etc. Its really disrespectful.

Wexone · 02/07/2025 14:56

Allseeingallknowing · 02/07/2025 14:27

Why didn’t you have a waterproof mattress cover?
The oil stains on the stairs - I’d have had the carpet professionally cleaned and sent the bill to her!

Why on earth would she need one???? I dont have any on my beds - they are not toddlers but adults would expect them to have control over their body fluids FFS