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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not want to be asked for charity donations every time I pay for something in a shop?

203 replies

pennyHD · 01/07/2025 14:51

It’s happening everywhere; even at a self serve check out we’re asked if we want to ‘round up’ for charity.

Every single charity shop I go in now does it at the till. I’m always polite and say no, not today when they ask for more money, but a man who works in one of the shops I go in takes a no very personally and starts slamming the till around and shoves my receipt in my hand whilst glaring at me. He once shouted at me for not wanting to ‘help people’ when I said no.

I give a lot to charity but I want to donate when and how I choose to, and not be put on the spot.

And as for shops like Tesco asking for charity donations, they can fuck right off and donate out of their hefty profits.

OP posts:
QuietlyWonderful · 02/07/2025 11:35

Thanks SunSparkle - I know the pressures on teams small and large. I've been involved in redundancy decisions myself for a small local charity and they're not easy.

SunSparkle · 02/07/2025 11:38

Feelingleftoutagain · 02/07/2025 11:29

It's good of you to explain your side of the charities, and where the money goes, as I explained I do support charities, and will continue too, however some of the tactics charities use are not fair, my mum won a large amount of money and donated a good proportion to charity, she then had letter after letter from different charities asking for money, after she died in one day we had 15 letters from different charities asking for donations, we were told that charities sell on names of people who donates to them,is that right that charities do that?

It was certainly the case before the ‘olive cook’ scandal that buried in terms and conditions on forms for charities/companies/catalogues that they sold your data. Since then and the changes to GDPR that is exceptionally unlikely. All opt ins have to be explicit and each charity tends to just use your information for themselves. There are still ‘lists of data’ for sale but these would be from the electoral roll for example. Eg you might get something addressed to ‘the occupier’ from the Salvation Army at Christmas.

im sorry your mum and your family felt hassled. That’s exactly the sort of behaviour the changes were supposed to stop. And rightly so.

SunSparkle · 02/07/2025 11:41

IfYouPutASausageInItItsNotAViennetta · 02/07/2025 11:30

Alongside the donate at checkout, charities develop meaningful relationships with these companies to get them to do staff fundraising, gift products, gift staff time.

But surely if they're considering donations from customers as a vital link in the fundraising chain, they - the charities and the shops - could at least show a little respect by giving their name and some basic info about what they do; rather than just hiding behind the anonymous "It's for charity" and still expecting people to dig deep.

They should provide more information and oftentimes the charities give/ask/provide posters and other point of sale things like leaflets to be displayed at plus asking for info to be included on shopper emails or websites and catalogues etc. we don’t get given half of what we ask for as all of these marketing touch points are considered as ‘ring fences’ to help them sell products.

You should never ideally be asked to just give to charity. At the very least there should be a logo and a little blurb for you to make an informed decision and preferably there would be mention in store in the form of a banner or poster a bit more detail. Oftentimes we supply them but they aren’t put up. It’s hard to enforce.

SunSparkle · 02/07/2025 11:46

pennyHD · 02/07/2025 11:33

@SunSparklewhats your thoughts on CEOs of charities earning vast salaries? This sort of thing is one of the reasons why I would never round up my payment in a national charity shop.

Also in terms of the ‘hope you never need to rely on a charity’ comment, I’ve never needed to use a charity but a few people that I know have tried to (different ones) and the services have been totally gatekept and they got no help whatsoever.

I don’t think they do earn vast salaries for the size of the organisations they look after, the financial turnover, the staff numbers. Most have come from much better paid jobs in the private sector to spend time int he charity sector bringing huge experience and connections with them. Anyone working in charity could earn much more elsewhere at every single level.

there is a nationwide issue of wage suppression and those at the top earning substantially more than those at the bottom but that tends to be less in charities. So let’s say the CEO of Unilever earns £1.5 mill a year and the most junior staff member earns £20k a year that’s a huge discrepancy. But at a charity the CEO might earn £100k a year and the lowest staff member £20k a year. Crude examples I know.

peoplefundamentally have a problem with people working for charities earning anything, and if it’s anything close to market rate they get even more annoyed. But charities need and deserve skilled people to work for them and those people shouldn’t work for free. As I said before, all people working in charities do so somewhat altruistically and they know they could get 30-50% more pay easily doing the same role for a private company.

its disappointing that your friends haven’t received the support they need. I couldn’t possibly comment on why that might be.

Nsky62 · 02/07/2025 13:04

hotpot444 · 01/07/2025 20:32

A few days ago I was thinking similar thoughts to your post OP, as yet another shop assistant tried to get me to donate by rounding up. I am saying no and won’t be guilt tripped into it anymore.

Too right

Skissors · 02/07/2025 13:22

Its the being asked to round up that's annoying. Cancer Research do that. If I've got a bargain I might do that, if the item has been reasonably (or over priced) priced then no.

I mainly donate to Sue Ryder as its convenient for me - they sometimes ask if I want to buy raffle ticket , I say no thanks and there's no awkwardness.

I've got no problem with charity staff being paid a fair rate, indeed if you pay less you often get incompetent staff.

If its genuinely true that ppl are giving less of their income to charity its probably because their wages have stagnated...

I stopped my dd with oxfam after the news of its scandal came out and won't set up another.

PutThe · 02/07/2025 13:31

The demonisation of charities having admin and wage costs has a loooooooot to answer for.

UrbanFan · 02/07/2025 13:37

One of the big charities had a young lady knocking at my door the other evening, ready to persuade me to sign up donate. I told her politely but firmly no thank you.

It's bad enough being bothered in public, but it really riled me being pestered at my own front door.

go away

Alltheyellowbirds · 02/07/2025 13:39

It used to annoy me then it occurred to me that shops always used to have charity collection tins by the till for donations/dropping your change into, and now we’ve become near enough cashless these are no longer a thing. So I think it’s just replacing that.

PassingStranger · 02/07/2025 13:41

dynamiccactus · 01/07/2025 21:05

So cheeky. I don't give a stuff now as I have chosen the charities I want to donate to. So if If someone says something like that to me, I just say no I don't care. I usually manage to avoid eye contact with chuggers but sometimes don't notice them until it's too late.

I always say no to the PIN machine extortion.

That's not on, saying that.

PassingStranger · 02/07/2025 13:48

Zov · 01/07/2025 19:51

It really really really IS a big bloody deal when it's in every single bloody shop and store you go in though. (And in every sodding high street!) As a pp said, it's like death by a thousand cuts.

And you don't get to decide if people want to 'make a big drama' of it. If people are angry and pissed off about it, that is their right. It's not up to you to tell people how they should - and should not feel.

Edited

Agree it's unnecessary, and something else to have to read and faffing about with.

Nsky62 · 02/07/2025 13:54

UrbanFan · 02/07/2025 13:37

One of the big charities had a young lady knocking at my door the other evening, ready to persuade me to sign up donate. I told her politely but firmly no thank you.

It's bad enough being bothered in public, but it really riled me being pestered at my own front door.

go away

Should be banned

blobby10 · 02/07/2025 14:00

My Dad inadvertently donated as he thought that pressing the green button was approving the charge for fuel onto his credit card.
My local Lidl does it too - its embarrassing for me cos I don't wear my glasses to go food shopping but do need them to see the keypad - it's fine if I'm just swiping my card but if they start asking me to press assorted buttons it takes a special level of squinting to see what I'm agreeing to! Yes I could take my glasses with me but often forget if I'm just nipping in for a couple of items.

dynamiccactus · 02/07/2025 14:13

Just been to my local supermarket and got accosted outside. I don't know why they allow chuggers right outside.

clarepetal · 02/07/2025 14:41

In the words of Zammo...

Just Say No.

BrightYellowDaffodil · 02/07/2025 14:42

@SunSparkle, the fact that you didn’t realise how much it pisses people off shows the issue. We know charities need money but they have no right to piss people off like this and rely on the awkwardness/embarrassment of saying or pressing “no” to raise funds. If charities aren’t aware of the awkwardness/embarrassment factor, they should be. If they are aware and don’t care then that’s even worse.

It’s like the chuggers - a charity sector acquaintance once rather sanctimoniously told me that it didn’t matter if people found them annoying or even harassing, it was an important income stream for charities and that was “the most important thing”.

All of my charity donations are private now, I either donate via DD to the charities of my choice, or by charity shop purchases. I refuse to be cajoled into “rounding up” and I certainly never donate to anyone who approaches me on the street or by knocking on the door.

NoelFaraday · 02/07/2025 14:45

It’s so that companies can say ‘Last year "we" donated over £10 million to food charities.’ etc

Which translates as - We donated absolutely nothing and pressured our customers to.

Adelle79360 · 02/07/2025 14:56

I find it frustrating too. I don’t mind saying no on the pin pad when paying by card, but quite honestly sometimes I don’t want to be asked at the till if I want to buy something to go to charity and have to say no, or be hassled by chuggers outside. The problem I find is that you never just get asked once, it’s multiple times. It’s a horrible experience in the town I work in. Right by the coffee shops where people go to get lunch there’s always chuggers. They’ll ask me as I walk into a shop, they’ll ask me as I walk out. Then I pop into a shop a bit further up the street and have to walk past them again to get back to my office and get asked a third time. Anyone that thinks that’s not being hassled needs to give their head a wobble. Sometimes they follow me down the street for a few steps, and if that happens to me it happens to others! It’s awful. Even wealthy people can’t say yes to everything. I understand charities need money but it’s incessant.

CatsMagic · 02/07/2025 15:30

SunSparkle · 02/07/2025 10:52

Gosh I feel I've learned a lot reading this thread. I work for a large charity and I had no idea this pissed people off so much.

Some facts from someone who works for a charity:

  • people are not donating monthly as much anymore. That seems to have stopped being something people are willing to do. this previously was what most people did and allowed charities a steady, plan-aheadable income.
  • people aren't increasing their direct debits. When they started paying £10 a month 15 years ago, they still are paying that. The buying power of that money has decreased.
  • the costs of running a charity/any organisation have become stratospheric in recent years with the increases in utilities/food/overheads/staff costs/NI increases
  • the destruction of local and national government responsibilities in the last 20ish years has put lots of assumption/responsibility onto charities. in turn, local government used to pay charities to provide these services. This is no longer happening. Charities now have to raise these funds from the public
  • Cost of living has hit people hard and the first thing to be cancelled is giving to charity
  • as a % of people's income, people are giving SUBSTANTIALLY less than previous generations did. We are being less generous in supporting others.

All of this has hit charities hard. Many will shut down in the next 10 years. It doesn't mean they aren't needed, they just can't afford to run anymore. Asking for people to add on a £1 at the till is one new way they've been able to get income in. Many big corporates are offering to match the donations made at tills.

I really hope none of you ever need a charity to step in where the government won't. You will miss them when they are gone. and if you can't afford it, I'm not talking to you. I don't expect people to put themselves in hardship to donate. I'm merely spellling out the landscape for most charities.

I find this post really cheeky actually SunSparkle, charities aren’t owed a right to money by the public!

Some facts for you as to why the public are giving less:

People have less money, and time to give.

Charities piss away far too much money on corporate spending.

People prefer to give to local causes where they can see the benefits that the charity is providing.

Hoodedtow · 02/07/2025 15:49

I worked for a charity and that's one of the reasons I don't give much anymore...

TheNinkyNonkyIsATardis · 02/07/2025 15:58

WhatsThatComing · 01/07/2025 17:34

I agree. My local Morrisons, which is in a poor area, always has someone as you come out asking for money.

Today’s was the Dog’s Trust.

Oh, don’t you like animals?’ she said as I walked past.

Someone did this to me about children with cancer.

I just said "I don't like children" and kept going.

(I have a child that I quite like and I work for a charity that doesn't use chuggers)

Kittycat1969 · 02/07/2025 16:25

I don’t mind the round up at self serves if I’m spending. £1.80 and it rounds it up to the nearest pound but I do mind if I’m spending £1.07 and it wants to round up to the nearest pound! I work in a supermarket and no one rounds up (it’s quite a poor area) but lots of people who pay cash tell me to put the change in the charity tin, could be between 2p and a quid although some guy put £3.50 in the other day. I think if the roundup was to the nearest 10/20p a lot more people might do it because it’s just pennies and the charities would probably make more money from it 🤷‍♀️

IfYouPutASausageInItItsNotAViennetta · 02/07/2025 16:46

Kittycat1969 · 02/07/2025 16:25

I don’t mind the round up at self serves if I’m spending. £1.80 and it rounds it up to the nearest pound but I do mind if I’m spending £1.07 and it wants to round up to the nearest pound! I work in a supermarket and no one rounds up (it’s quite a poor area) but lots of people who pay cash tell me to put the change in the charity tin, could be between 2p and a quid although some guy put £3.50 in the other day. I think if the roundup was to the nearest 10/20p a lot more people might do it because it’s just pennies and the charities would probably make more money from it 🤷‍♀️

Rounding up is completely superfluous anyway, when you're paying by card.

With cash, it was quite reasonable if somebody was spending £9.62 to ask if they maybe wanted to 'round up' for charity - so they'd hand over a tenner and not have to faff with a few coins in change; but it's absolutely nonsensical when it's just your account being reduced by a certain number on a screen.

Many of us of a certain age still do it instinctively when buying fuel: trying to get the exact round number of pounds to avoid getting coppers in change or having to find an extra couple of pence; but it's 100% academic when you're paying by card!

BurntBroccoli · 02/07/2025 16:47

Yes it’s really annoying. I just click no every time. I donate in other ways.

dynamiccactus · 02/07/2025 16:52

SunSparkle · 02/07/2025 10:52

Gosh I feel I've learned a lot reading this thread. I work for a large charity and I had no idea this pissed people off so much.

Some facts from someone who works for a charity:

  • people are not donating monthly as much anymore. That seems to have stopped being something people are willing to do. this previously was what most people did and allowed charities a steady, plan-aheadable income.
  • people aren't increasing their direct debits. When they started paying £10 a month 15 years ago, they still are paying that. The buying power of that money has decreased.
  • the costs of running a charity/any organisation have become stratospheric in recent years with the increases in utilities/food/overheads/staff costs/NI increases
  • the destruction of local and national government responsibilities in the last 20ish years has put lots of assumption/responsibility onto charities. in turn, local government used to pay charities to provide these services. This is no longer happening. Charities now have to raise these funds from the public
  • Cost of living has hit people hard and the first thing to be cancelled is giving to charity
  • as a % of people's income, people are giving SUBSTANTIALLY less than previous generations did. We are being less generous in supporting others.

All of this has hit charities hard. Many will shut down in the next 10 years. It doesn't mean they aren't needed, they just can't afford to run anymore. Asking for people to add on a £1 at the till is one new way they've been able to get income in. Many big corporates are offering to match the donations made at tills.

I really hope none of you ever need a charity to step in where the government won't. You will miss them when they are gone. and if you can't afford it, I'm not talking to you. I don't expect people to put themselves in hardship to donate. I'm merely spellling out the landscape for most charities.

I do support charities.

But I don't support being hassled. I'll support the causes that speak to me and usually for a short length of time, then I donate to someone else.

And as someone said, the likes of Tesco and Superdrug are going to work with big charities which waste massive amounts of money. If each store supported a small local charity far more of the funds raised would go to front line services.

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