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To want my parcel - woman denying accepting it but I have a photo..

486 replies

BitOutOfPractice · 26/05/2025 16:28

I ordered some stuff off sports direct (about £20 worth) and, because I haven’t ordered off there for a couple of years, stupidly got it sent to my old address which was stored on the web site. Yes I know it’s annoying and stupid so I don’t need that lecture.

So once I clocked on what had happened, I went round there to collect it - couple of days later. The woman who bought the house off me completely denies having received it, despite the courier’s photo showing it being accepted at the front door. I can see two sets of children’s feet at the door on the picture. I obviously recognise the doorstep - I lived there for nearly 20 years.

Please note, I did not shout or accuse, I was very polite, I said I was “puzzled” and that there must have been some sort of confusion but she was adamant she hadn’t had it. It was a shoe box sized parcel so not massive to store and not easy to lose either.

Do you clever lot have any idea if there’s anything I can do?

I half expected her to come to the door wearing my gym gear 😆

OP posts:
IHaveAlwaysLivedintheCastle · 29/05/2025 11:49

Brahumbug · 29/05/2025 08:53

No I haven't, the retailer and consumer have a contract. If the goods are not delivered then the contract is at an end and the consumer is entitled to a refund. The fact she made an error is irrelevant. The entitlement to the refund is absolute.

That's not correct. A contract is a bi-lateral agreement. The OP gave her instructions to deliver to address X. There is evidence it was delivered to X.

Floatlikeafeather2 · 29/05/2025 11:55

BobbyBiscuits · 29/05/2025 11:42

I know. But it's true to say she hasn't got the parcel. It is definitely her own error in not changing the address. But I doubt she'll get it back from that house. So may as well try the retailer. They could do it out of good will. It's not the kind of company that are renowned for good will though.

Edited

No I don't think Sports Direct are noted for their goodwill. I was actually going to say that but, you know, they might have their spies out. 😊

Flashahah · 29/05/2025 12:05

llizzie · 29/05/2025 10:49

Flashahah

Is there another problem - not specifically to this thread - using a courier service?

Usually people who move house leave a forwarding address to Royal Mail. If RM delivers to the old address when you have given them a forwarding address, who is liable? (If, that is, RM still do that?)

Can someone leave a forwarding address with a courier? How would that work, there are so many of them?

That’s a paid for service that RM offer. No doubt if it’s RMs fault they’ll have to pay for it, which is understandable,

I‘m unaware of couriers offering the same. Also most couriers items are anticipated so you’ll know the address you want it delivered too. Whereas you may forget about updating Aunty Doris who sends a Christmas Card once a year.

BobbyBiscuits · 29/05/2025 12:12

Floatlikeafeather2 · 29/05/2025 11:55

No I don't think Sports Direct are noted for their goodwill. I was actually going to say that but, you know, they might have their spies out. 😊

Gawd I'm scared now! 🤣 X

Flashahah · 29/05/2025 12:28

BobbyBiscuits · 29/05/2025 12:12

Gawd I'm scared now! 🤣 X

🕵️ 🕵️‍♀️ 🕵️‍♂️

BitOutOfPractice · 29/05/2025 14:49

llizzie · 29/05/2025 10:55

Did you leave your new address with the occupier when you moved?

Did they accept it - agree to send on any mail they get for you?

If they did, then that is a contract you made with them and if they keep mail, are they committing an offence?

You have a crime number, so if you did leave a forwarding address, you can report it to the police for advice.

Might be worth a free answer with an online 'solicitor' - usually Ai copied from the government site.

No, I didn’t leave a forwarding address. And to be honest if she said she’d thrown the parcel away I’d have been less annoyed. Because it is annoying to take in other people’s parcels.

I have reported it to the police. That’s how I got a crime number.

And tbh I really can’t be bothered to go to a solicitor or pursue it legally. I have better things to do.

honestly I’m just rolling my eyes and making up petty punishments for her in my mind.

OP posts:
BitOutOfPractice · 29/05/2025 14:51

Floatlikeafeather2 · 29/05/2025 11:55

No I don't think Sports Direct are noted for their goodwill. I was actually going to say that but, you know, they might have their spies out. 😊

Oh god am I on Sports Directs hit list now?! 😱

OP posts:
Brahumbug · 29/05/2025 21:06

IHaveAlwaysLivedintheCastle · 29/05/2025 11:49

That's not correct. A contract is a bi-lateral agreement. The OP gave her instructions to deliver to address X. There is evidence it was delivered to X.

No, the purchaser hasn't received the goods therefore she gets a refund. Goods and services act is clear and this has been tested in court.

Floatlikeafeather2 · 29/05/2025 23:23

Brahumbug · 29/05/2025 21:06

No, the purchaser hasn't received the goods therefore she gets a refund. Goods and services act is clear and this has been tested in court.

This exact scenario has been tested in court? Are you sure? That the purchaser gave the seller the wrong address, the seller gave the courier the address that the buyer had given to them and the courier delivered to that address and can provide photographic evidence of the item being received? I find that hard to believe. How is it anyone's fault other than the purchaser's, who made the mistake of providing the wrong address? The onus is on the seller to get the goods to the buyer at the address the buyer has provided (which is why the buyer should not chase the courier but the seller, who has the contract with the courier) but I don't believe any court would find in favour of the buyer if the problem has been caused by the buyer giving incorrect information.

Flashahah · 30/05/2025 02:24

Brahumbug · 29/05/2025 21:06

No, the purchaser hasn't received the goods therefore she gets a refund. Goods and services act is clear and this has been tested in court.

Please do link the evidence, because not for one minute do I believe that nonsense!

Flashahah · 30/05/2025 03:02

Floatlikeafeather2 · 29/05/2025 23:23

This exact scenario has been tested in court? Are you sure? That the purchaser gave the seller the wrong address, the seller gave the courier the address that the buyer had given to them and the courier delivered to that address and can provide photographic evidence of the item being received? I find that hard to believe. How is it anyone's fault other than the purchaser's, who made the mistake of providing the wrong address? The onus is on the seller to get the goods to the buyer at the address the buyer has provided (which is why the buyer should not chase the courier but the seller, who has the contract with the courier) but I don't believe any court would find in favour of the buyer if the problem has been caused by the buyer giving incorrect information.

I think I’ll order something really expensive to friends house tomorrow, maybe a load of clothes, they’ll have my name on it but the wrong address.

Then I’ll just say it didn’t arrive at my address, just the wrong address I put on it, then I’ll ask for a refund.

Easy!

Only it won’t work as it’s delivered to the address requested and received there.

BlueEyedBogWitch · 30/05/2025 04:16

BitOutOfPractice · 29/05/2025 14:51

Oh god am I on Sports Directs hit list now?! 😱

You’ll find a massive mug in your bed any day now…👀

Flashahah · 30/05/2025 06:20

BlueEyedBogWitch · 30/05/2025 04:16

You’ll find a massive mug in your bed any day now…👀

And reusable bag….. huge one!

BitOutOfPractice · 30/05/2025 07:22

i could cope with the mug and bag, as long as they don’t start with the juicy couture low rise joggers.

By the way, I’m not even reading the legal arguments going on on this thread as I have no intention of pursuing this legally. So unless you’re doing it for your own entertainment, I’d not bother if I were you!

OP posts:
WhereIsMyJumper · 30/05/2025 07:36

This thread and your posts have made me smile. Fair play, OP.

She is a CF! I made the mistake of getting some books sent to my old house. They were tenants so I called the letting agent and asked if I could go round and collect. Tenants said sure, I turned up at the doorstep and not only did I get my parcels handed to me, but had a lovely long chat with the woman. She had just moved to the area and I gave her my number in case she needed any local recommendations. Walked away with a lovely warm fuzzy feeling and it made me even more glad that I hired a carpet cleaner to get the house spotless before I left it. She deserved nice clean carpets.

BitOutOfPractice · 30/05/2025 12:08

UPDATE

The police are going round today to ask her about the parcel!

OP posts:
Agapornis · 30/05/2025 12:20

🫅🏻 mwahahaha

WhereIsMyJumper · 30/05/2025 12:24

I cannot wait to hear what happens next 😂

BitOutOfPractice · 30/05/2025 12:25

I mean I am absolutely GOBSMACKED that they are doing anything. They rang me this morning to let me know.

OP posts:
Agapornis · 30/05/2025 12:26

Probably a very easy crime to solve, helps keep their % rate up!

Cysco · 30/05/2025 12:39

Wow ! Can't wait for the update !

YourPerfectCousin · 30/05/2025 13:33

Oooooh exciting!

Flashahah · 30/05/2025 15:42

BitOutOfPractice · 30/05/2025 12:08

UPDATE

The police are going round today to ask her about the parcel!

Brilliant!!

🤩

blackbird77 · 30/05/2025 17:11

Any updates OP?

Allseeingallknowing · 30/05/2025 17:58

BitOutOfPractice · 30/05/2025 12:08

UPDATE

The police are going round today to ask her about the parcel!

Well, I did say!

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