Customers think eggs keep moving location - been in the same place for 15 years

[Klonc]

Work p/t for a supermarket for 19 years now. Most days we get customers say ‘I wish you stop moving the eggs’. The eggs have been in the same place for 15 years. I’m not the only colleague that hears this. We do say they have been there for 15 years. A colleague got married in the two weeks that the store was closed for the refit and that was when eggs moved and stayed.

I wish customers would stop falsely accusing that the eggs keep moving.

Does it really matter though?

Could it be a supermarket chain? The other branches have their eggs in different locations?

It’s a customer conspiracy theory that we move things such as eggs to make them walk up and down every aisle and spend more money 😂

I'd have thought they'd have gone off after 15 years

I can never find the eggs in shops I’m not familiar with. I suppose they don’t really ‘belong’ with anything else so are sometimes in random places.

I used to work for a department store and people would be adamant we'd moved whole departments around - swapped kids wear and ladieswear for example. That would involve major night shifts and would be something you'd remember! After 5 minutes of arguing, they'd usually remember they were thinking of a different retailer altogether...

The other stores in the area which I go to have eggs more/less in same area. Next to the baking section and opposite tinned fruit and spreads (honey, jam, peanut butter)

Baking items. Before they were moved 15 years ago, the eggs were on a shelving section between milk and butter. That whole aisle was made into chillers during the refit

Eggs don't tend to move the free from aisle moves usually further away

Tell them with a straight face that it's because the eggs are free range.

That’s hilarious 🤣

Worked in my store for 10 years. Departments are in exactly the same place. Customers who’ve shopped with us for years quite often ask where the eggs are! I’m pretty sure in 10 years they’ve bought them from us before!

I shop at 2 different Tesco express and the eggs are in very different locations… it’s probably something like this where they expect them to be in the same place in every store?

Brilliant 🤩

I think this is fairly common.

Eggs, sugar and long-life milk are three things that are often in very different places in one supermarket than in another. People might expect to find them in the same place they were in the supermarket they've been going to most often and will be sure they were in the same place in this supermarket, too, even if they never have been.

I would never be able to guess where the eggs are in Tesco based on where they are in Sainsbury's. And I've now completely forgotten where they are in Asda. I don't think I've bought eggs at my local Morrisons, although I know where they are at my mum's Morrisons and it's nothing like the same place they're in at Sainsbury's or Tesco.

I have a very tiny local Sainsbury’s and the location of the eggs is very confusing, as not really near anything similar.

So, I sympathise with your customers.

Eggs have no natural supermarket home unless there’s a whole baking aisle.

Eggs have no natural supermarket home unless there’s a whole baking aisle.

There's a baking aisle at my local Tesco but that's not where the eggs are.

I concur. I also work in a supermarket and, despite a quite frankly bloody enormous sign hanging over aisle four with 'EGGS' on it, eggs are the thing I am most often asked for.

The second most asked for item (as you asked) is newspapers. I get so many people in asking if we sell newspapers (we're a sodding supermarket, what do you think? I always want to say, but don't). They are quite visible.

Tell them that the eggs have always been in the same place, but the rest of the shop has rearranged itself around them.

Or alternatively, just agree and say, "it's terrible, things these days". Then walk off.

But you can find the battery eggs next to the Duracell.

Never mind the eggs, why are cereal bars never next to either the cereal or the biscuits?!

First post nails it!

I think this is the problem. It’s weird to me that eggs are right down the far end of the supermarket with the icing sugar and food colouring. They should be at the front near the butter and milk!

They did genuinely move at my local Sainsbury’s recently - from the baking section to a kind of no man’s land with fresh fish on one side and limited edition chocolates on the other.

I wish this was my biggest woe in life.