What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

I'd contact them. I'd be irritated but not want to steal.

What has that got to do with anything exactly?

I would keep them as you suggest, wait a bit and then they’re mine.

Though I do think buying stuff and returning it because you can no longer afford it is taking the piss, and is why more places are getting rid of free delivery and returns.

You spend £300/month on clothes and rarely leave the house as you are disabled?

It was unexpected and I cancelled before it was dispatched

What's your point?

I don’t drink, smoke or anything like that so yes I like to treat myself to clothes - where’s the harm in that? I also never said I rarely leave the house, I can just never predict a flare up and when that happens, I can struggle to go out until it settles down

Oh, fair enough then.

So are you looking for justification for your planned dishonesty from random strangers on the internet @Friends1996 ?

Look, I get your thinking - a huge company. A couple of hundred pounds is nothing to them.

But you still have to live with yourself. I'm surprised it's even a question, but then . I know my own ethical boundaries.

Mehhhh
Keep them

This its happened to me a few of times and I have contacted the company each time.

This.

I 100% would tell them and have done in similar circumstances. I was asked to return a fancy new limited edition gaming system I was once sent by mistake by Amazon but otherwise am usually told to keep the items. That means I’ve been honest and I get free stuff. It doesn’t make any difference if it’s a big company or not. I like being an honest person. I get value from it. I’d expect the company to make it easy to return the items.
I find people that try and justify dishonesty a bit pathetic tbh. If you are happy to keep stuff that isn’t yours then at least accept that’s where your moral standard lies and don’t try to pretend it’s justifiable.

Such a weird comment, with a touch of ableism I'd argue.

Similar happened to me, although in my case I went through the steps for checkout but didn't input my card details. Aborted the purchase without putting in payment details as I felt I couldn't afford them at that moment. But a day later I got confirmation that my order has been despatched. I informed the company of the error, and refused the package when it arrived, so it got returned. I got an email thanking me, and a sizeable discount on my next order.. I wouldn't keep it. Wouldn't feel good about myself.

I would honestly contact them. I couldn’t sleep soundly if I had it hanging over me. I believe what goes around comes around, and ultimately their inventories and tracking will show you have the product.

I would ask them to arrange a collection method that’s convenient for me though. I wouldn’t be put out to return it.

I probably would try it on, and anything I liked I’d re-buy.

You spend £300-400 a month with this retailer but have never returned anything to them?

I genuinely can't imagine spending that in clothes a month but even if I did, I can't imagine ordering clothes online so regularly and never needing to return anything because it was too big/small/ weird fabric/ didn't suit me.

It's all very odd.

Yep.

This argument that screwing over big companies is somehow ok compared to ma and pa's corner shop is utter bullshit. Theft is theft.

Big companies can fail just as easily as small companies. Remember BHS? Littlewoods? Topshop? The list is endless. Each time they fail people lose their jobs and lives suffer, the same as for little companies.

Keep it somewhere safe, see if they email, if they do then return, if they don't then keep them

Obviously parcel them up, and email the supplier
If they don't reply within 10 working days, or they expect you to post them back at your own expense, keep them

They have the same style of clothing, just in different colours and patterns, so once you know your size you know your size. I’ve liked every piece of clothing I’ve got from them

Keep them.

It's not stealing. They sent you a parcel, addressed to you. It's yours. People send unsolicited parcels and gifts all the time.

Stealing is walking into a shop and taking things off the shelf.

I'd probably tell them but I wouldn't be going out of my way to send them back. They could collect them with a one hour time slot. I might be more accommodating to a small business but I still wouldn't go out of my way to rectify their error.

If they told me to keep them I'd sell them if they didn't fit or didn't like them or keep them if I'd ordered multiple items and kept some but returned others.

I’d contact them. It wouldn’t occur to me to do anything else.

Amazing how people ask these questions and then say 'oh, no, the country's gone to shit'. Of course it has, if people are even thinking about things like that.