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BLOODY Tesco wouldn’t deliver my food shop

115 replies

Thaer · 18/03/2025 14:37

So apparently they now do “think 25” for all deliveries. EVEN for ones with no age restricted products. The young lad who delivered said he couldn’t give me my shopping. I left my bag in DH’s car last night so had no id. Apparently a facetime call with my husband showing my driver’s license wasn’t good enough (I’ve misplaced my passport which is bloody brilliant). I’ll take the compliment as a 32 yo. But how stupid! There was only food in my shop. When he asked I assumed my husband had added on a few beers but no just food. I’m not blaming the delivery boy as he’s just following rules but there is no common sense. I get it if you order cigarettes, alcohol etc. But not veggies and dog food ffs. If I went to the shop and bought the same stuff I would be asked to produce I’d!

RIDICULOUS

OP posts:
TheBunnyLover · 18/03/2025 17:30

ElbowsUpRising · 18/03/2025 15:12

Work ID won’t count. I remember at the age of 35 being refused alcohol in a weekly shop in Morrisons. I had my NHS midwife ID and tried to appeal to the cashier that you can’t be a midwife at 17yo but she wasn’t having it. I also was doing a £150 shop which again I thought unlikely a 17yo would be doing.

Yes, common sense needs to come in somewhere, and I mean what's wrong with a 16 year old buying groceries even?

I was asked for ID buying a bottle of fizz once. I was 35-I mean, if I was under 18 wouldn't I be more likely to be buying alcopops or something cheap rather than spending just under £40?

Josiezu · 18/03/2025 17:32

FaithFables · 18/03/2025 17:27

But all those things can be done without photo ID. Not every adult can afford a passport and not every adult qualifies for a driving licence. It doesn't mean they are "opting out of society".

All of those things cannot be done without photo ID.

SnoopyPajamas · 18/03/2025 17:34

Thaer · 18/03/2025 14:37

So apparently they now do “think 25” for all deliveries. EVEN for ones with no age restricted products. The young lad who delivered said he couldn’t give me my shopping. I left my bag in DH’s car last night so had no id. Apparently a facetime call with my husband showing my driver’s license wasn’t good enough (I’ve misplaced my passport which is bloody brilliant). I’ll take the compliment as a 32 yo. But how stupid! There was only food in my shop. When he asked I assumed my husband had added on a few beers but no just food. I’m not blaming the delivery boy as he’s just following rules but there is no common sense. I get it if you order cigarettes, alcohol etc. But not veggies and dog food ffs. If I went to the shop and bought the same stuff I would be asked to produce I’d!

RIDICULOUS

Is this a thing now? It happened to me with my last delivery a few weeks ago, actually, and both me and the woman dropping off my stuff were really confused! She was sure I must have ordered alcohol and she'd lost it, and I was wondering if Tesco were carding you to buy a bottle of bleach now.

This explains a lot, but it's frustrating they didn't tell the driver. She must have had the same experience at every stop. For what it's worth, I don't think she thought I looked 25. She seemed more under the impression that she had to ask if the system flagged her to do so

FaithFables · 18/03/2025 17:35

Josiezu · 18/03/2025 17:32

All of those things cannot be done without photo ID.

Yes, they can. People can vote by post (I do).

SnoopyPajamas · 18/03/2025 17:37

ByEdgyPeer · 18/03/2025 17:13

Normally they just won't give you the restricted item if you can't provide ID, they have to fill out a book with refusal reason.... etc.

The rest of the order is delivered. Either they've changed policy or the driver made a mistake

Fine if there's actually a restricted item. But when it happened to me, there wasn't, and it sounds like it's policy to ask at every delivery now. Which does seem like silly buggery on Tesco's part

PointsSouth · 18/03/2025 17:38

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

So, thinking about this, I didn't learn to drive until I was comfortably into my thirties, so until then the only form of ID I had was my passport. I don't think that's very strange.

But, just out of interest, how many forms of ID do you think an adult in the UK should have in order to avoid being strange, and what are they?

Josiezu · 18/03/2025 17:39

FaithFables · 18/03/2025 17:35

Yes, they can. People can vote by post (I do).

That’s far from “all of those things can be done without photo ID”.

Kissedbyfire1 · 18/03/2025 17:47

I shop in person. Our local Waitrose until very recently (and I suspect stopped because of the barrage of complaints) asked for ID for every transaction, regardless of whether there were restricted items in the trolley or not and regardless of the age of the customer. Presumably it’s easier to apply the blanket rule than ask cashiers to make individual decisions. However, given the age profile of their customers, I would be amazed if they encountered anyone under 50, never mind 25, and an actual child is a rare sight indeed in there.

Miyagi99 · 18/03/2025 17:47

ilovesooty · 18/03/2025 15:51

What do you do when you go to vote?

I did a postal vote when I didn’t have any ID.

RawBloomers · 18/03/2025 17:52

Kissedbyfire1 · 18/03/2025 17:47

I shop in person. Our local Waitrose until very recently (and I suspect stopped because of the barrage of complaints) asked for ID for every transaction, regardless of whether there were restricted items in the trolley or not and regardless of the age of the customer. Presumably it’s easier to apply the blanket rule than ask cashiers to make individual decisions. However, given the age profile of their customers, I would be amazed if they encountered anyone under 50, never mind 25, and an actual child is a rare sight indeed in there.

So they won't sell anything to anyone under 18? That is really awful.

minnienono · 18/03/2025 17:54

@FaithFables you need Id to vote, to do some bank transactions, to get married or divorced, to receive an inheritance, to buy or sell a house … all things I’ve used it for in the last 5 years.

if you don’t have a passport or drivers licence there are other kinds.

as for work id, some does count eg military

FuckityFux · 18/03/2025 17:55

Gothamcity · 18/03/2025 15:46

They probably have to ask for Id for every order to protect the driver from having to make an on the spot decision as to whether you appear over 25 or not. That decision could result in huge fines and other issues, and it's not fair for it to land on one person's head when using their own discretion to determine if you're old enough, or if there's restricted items, if you're likely to kick off if thry ask you o prove your age for a restricted product. If it's a blanket policy of "no id, no delivery", then no one is at risk of getting it wrong, and hopefully no one will try and order things they aren't old enough to purchase, if this becomes the norm, as would be pointless even attempting it. As annoying as it is for the customer, and like you said, a heads up when you ordered to say proof of id will be required could have prevented this whole thing.

Don’t be ridiculous. If there’s no restricted items in the delivery there’s ZERO chance of anyone being fined. 🤷🏻‍♀️

What happened to simple common sense? 🤦🏻‍♀️

Kissedbyfire1 · 18/03/2025 18:04

RawBloomers · 18/03/2025 17:52

So they won't sell anything to anyone under 18? That is really awful.

I’m not sure tbh. I can’t say I’ve been at a checkout when a young person has been in the same queue.

FaithFables · 18/03/2025 18:08

minnienono · 18/03/2025 17:54

@FaithFables you need Id to vote, to do some bank transactions, to get married or divorced, to receive an inheritance, to buy or sell a house … all things I’ve used it for in the last 5 years.

if you don’t have a passport or drivers licence there are other kinds.

as for work id, some does count eg military

You can vote by post. When I got married I only had my birth certificate. My mum only had her birth and marriage certificates when she got divorced.

I do think there should be a free form of recognised photo ID for people though. It's ridiculous that there isn't.

Barrenfieldoffucks · 18/03/2025 18:10

Josiezu · 18/03/2025 14:40

Eh, I don’t think it should be down the the driver to search through an order list for cigarettes, knives, alcohol etc. it’s easier to just say an adult has to receive the delivery.

I find it stranger that an adult in the UK only has one form of ID.

It wouldn't be rocket science, it would just be flagged on the app they use.

NeverDropYourMooncup · 18/03/2025 18:13

Boredlass · 18/03/2025 14:43

“I find it stranger that an adult in the UK only has one form of ID”

I only have my driving license. No interest in a passport

I have neither. Can't drive for medical reasons and my passport expired with one 3 day trip taken in the first three months - nobody at work in a position to confirm knowing me has been there quite long enough to do it, either.

Fortunately, most delivery drivers accept white hair and a work pass as evidence that I'm a grown up with a name they can enter into their doobrey.

tealandteal · 18/03/2025 18:15

This is also the case when you click and collect, they apply “think 25” so you have to look over 25 or prove you are over 18. I drove there with no ID but luckily DH had some on him.

McGregor33 · 18/03/2025 18:20

They started doing this around 2 years ago, it is frustrating but my kids always laugh when they ask for id. Apparently at 31 its apparent im ancient 🤣🤣

Yellowhammer09 · 18/03/2025 18:21

The Think 25 thing is one of the most ridiculous campaigns we've ever had.

Manchestermummax3 · 18/03/2025 18:22

I had my own flat at 17.... I remember being refused those long matches to light my cooker. (Fair enough, I was under 18) It was sandwiches for dinner that night 🤣

ElbowsUpRising · 18/03/2025 18:24

I wonder if something in the shopping was incorrectly classified as an age restricted product? I had a right battle in Tesco once when the cashier informed me I needed to provide ID in order to buy chicken tikka chunks. She was adamant that with no ID I wasn’t having them. We carefully inspected the ingredients and both agreed there was no alcohol in them but she wasn’t having it. I’ve had the same with a different normal grocery item in Tesco years ago as well. Both times I had to ask for a manager to come and sort it.

Coconutter24 · 18/03/2025 18:24

toomuchfaff · 18/03/2025 15:18

Put a complaint into the store, and if it is a policy, then shift to another store. Or don't, and be aware the new policy..

A complaint for what? Because OP didn’t realise they had an age policy on online orders and doesn’t like it? All supermarkets have this policy, they will only deliver to age 18 plus

ThreeMagicNumber · 18/03/2025 18:25

I had a Tesco delivery today, I was on a work call so my 15 year old got the door and this wasn't mentioned at all?

cocoromo · 18/03/2025 18:35

This makes no sense if there was no over 18 products in the shop?
I can literally send my 13 year old for food at local tesco, I can’t see the difference with home delivery?
the only reason you should need ID would be for tabacco/ knives/ alcohol ect.
agree op - I would find that annoying and ridiculous, the driver must have misunderstood when he was supposed to ask?

cocoromo · 18/03/2025 18:36

Coconutter24 · 18/03/2025 18:24

A complaint for what? Because OP didn’t realise they had an age policy on online orders and doesn’t like it? All supermarkets have this policy, they will only deliver to age 18 plus

But why tho?? That’s the issue….the policy makes no sense if there are no age restricted items??

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