Page 2 | Hairdresser ruined my top

Perpetuallyannoyed · 2025-01-27T19:51:10+00:00

So, I had an appointment at the hairdresser at the weekend. Colour, cut, blow dry. All fine until I got home and realised that the back of my top near the neck was all stained (I’m assuming from the dye). I would usually be annoyed, but I was even more annoyed as I had only bought the top the previous day. I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments as this had happened to mine. I thought she may offer to replace it. She didn’t, she just sorry that happened. The more I think about it, the more p***ed off I am! It wasn’t an expensive top or anything, so I wasn’t out in anything fancy but it is ruined and I can’t use it now. AIBU for thinking they should offer to replace it or knock some money off my next appointment as a goodwill gesture?? Or should I have worn an old top that I didn’t mind getting ruined??

HeathenTime · 27/01/2025 20:17

I've been in a tattoo studio before where a guy was complaining about his WHITE tshirt having ink on it 😂

Yep, excellent idea wearing a white tshirt to get tattooed.

Original poster

Perpetuallyannoyed · 27/01/2025 20:18

Coconutter24 · 27/01/2025 20:11

I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments

YABU to wear a new top to a hair colour appointment, YABU to then be passive aggressive with the hairdresser by asking the above.

I think people are getting this bit a bit wrong. She’s a really lovely girl, I said it like this as an almost ‘is this me being stupid, should I have worn an old top 😬😬😬’ eeek kind of moment as I didn’t want to upset her or blame her, rather than a passive aggressive moment. Like I’ve said to a previous poster, I’m genuinely curious as to whether I’m being unreasonable. And if I am fair enough, I’ll let it go and put it down to experience.

OP posts:

fairycakes1234 · 27/01/2025 20:19

Coconutter24 · 27/01/2025 20:11

I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments

YABU to wear a new top to a hair colour appointment, YABU to then be passive aggressive with the hairdresser by asking the above.

She just explained that, its not passive aggressive

starfishmummy · 27/01/2025 20:19

I never wear anything decent t to the hairdresser anymore. Years ago it was a cut and bow dry - wasn't even having a colour - I felt liquid trickle down my back - some sort of smoothing lotion. Thought nothing of it but when washed my top the lotion had bleached it!!

KhakiOrca · 27/01/2025 20:20

Perpetuallyannoyed · 27/01/2025 20:10

I did want an answer to it…I’m quite direct 😂 I wouldn’t have asked that question otherwise. I wondered whether they had a disclaimer or something somewhere that I had missed…which would then make it my own stupid fault and absolutely naff all I could do about it 🤷🏻‍♀️

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A disclaimer? Really!
It's common sense ...

Original poster

Perpetuallyannoyed · 27/01/2025 20:28

Thanks all. It is clear that is my own stupid fault! Lesson learnt. I had a common sense failure obviously.

OP posts:

BlondeMamaToBe · 27/01/2025 20:30

I thought it was common sense to wear a top you don’t mind getting ruined at the hairdressers.

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

Catza · 27/01/2025 20:31

Lyannaa · 27/01/2025 20:10

Don't they put a gown and a towel on you? How did they still manage to get dye on?

Usually it happens when you wash the colour off. If someone has low hairline or if someone lifts their head out of the sink (and a surprising number of clients do), then the towel gets wet and clothes may be ruined. It doesn't happen all the time but it can and does happen despite our best efforts.

StarStay · 27/01/2025 20:32

To be honest I don't think you're unreasonable to not expect to come out of the hairdresser's with dye on your shirt and your top ruined. I've been having my hair dyed for years and I've never had this happen to me. I'm not sure I'd expect them to replace the top but I would have thought they'd offer a voucher or something cus they f'ed up

2chocolateoranges · 27/01/2025 20:34

I always wear an old top when I get my hair coloured just in case, I thought that’s what everyone would do.

youve overreacted but learned a lesson of not wearing anything new or good to the hairdresser.

Hotflushesandchilblains · 27/01/2025 20:37

I would never expect hairdressers to get dye anywhere except my hair - not on my face, not on my clothes. I would ask them for compensation.

Coconutter24 · 27/01/2025 20:40

Perpetuallyannoyed · 27/01/2025 20:18

I think people are getting this bit a bit wrong. She’s a really lovely girl, I said it like this as an almost ‘is this me being stupid, should I have worn an old top 😬😬😬’ eeek kind of moment as I didn’t want to upset her or blame her, rather than a passive aggressive moment. Like I’ve said to a previous poster, I’m genuinely curious as to whether I’m being unreasonable. And if I am fair enough, I’ll let it go and put it down to experience.

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I think if you worded your message to her how you have above then it does come across passive aggressive whether you meant it to or not. If you didn’t want to blame or upset her the best thing to do would of been to think ‘my new top is ruined I shouldn’t of worn that and now I know next time to wear an old one’. There was no need to even message her, you don’t need someone to tell you what to wear especially seen as you saw what happened to your new top. I do think YABU and should let it go

MJconfessions · 27/01/2025 20:40

I see both sides of this but ultimately voted YABU.

Personally I follow my hairdresser on social media where she posts a lot of her clients, therefore from that I feel that most people dress quite casually to the hairdresser ie not wearing brand new nice tops?

I tend to wear dark clothing like black turtlenecks or sweatshirts as this has happened to me before. It is annoying and it shouldn’t happen but I also don’t wear anything nice to the hairdresser to preempt the risk.

The first time this happened in my old salon, the hairdresser spotted it and rinsed it off which really did help fade the stain. I was able to lift the rest of the stain off at home using Vanish.

The second time this happened, I found a new salon and didn’t go back. I didn’t mention it to them, I just felt it was going to be a recurring thing and the resulting hair wasn’t worth the hassle.

Original poster

Perpetuallyannoyed · 27/01/2025 20:41

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

This was what I was thinking. I often go to the hairdresser and then go out to dinner, etc afterwards so I’m not always wearing old clothes, etc. I know about the hoodies thing, and I don’t wear earrings either as they can get caught in the towel when they’re drying your hair. It’s just I’ve been having my hair dyed for 15 years and it’s never happened before. Yes, if I was doing it at home I’d probably cover my entire bathroom in plastic sheet 😂 I would not do it myself at home 😬

So, I was pretty annoyed. Especially as money is tight for me right now. However, the majority here have said I am being unreasonable. So we’ll go with that!!

OP posts:

Coconutter24 · 27/01/2025 20:44

fairycakes1234 · 27/01/2025 20:19

She just explained that, its not passive aggressive

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Yeh she explained she didn’t mean it to be passive aggressive in response to my comment 🤦‍♀️

SandrenaIsMyBloodType · 27/01/2025 20:44

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

I completely agree with this. I am often going out somewhere afterwards and so am dressed nicely. Have never had a problem in 40 years - and these days my roots need doing every 4 weeks!

ForgettingMeNot · 27/01/2025 20:44

You can use it, you have a top to wear to every appointment now!

Getkettleon · 27/01/2025 20:46

Perpetuallyannoyed · 27/01/2025 20:13

Jeez…savage 😂 I only asked a question. I work in an industry that also deals with customers belongings…if we wrecked anything we would immediately replace or knock money off their bill.
I’m here to ask advice…not for people to be rude to me 🙃 this is my first post. Great experience 😂👍🏼

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Welcome to Mumsnet!

gamerchick · 27/01/2025 20:46

Come on OP, it's common sense to wear old clothes for dying the hair.

This is completely on you. Just learn the lessons.

Original poster

Perpetuallyannoyed · 27/01/2025 20:48

Coconutter24 · 27/01/2025 20:40

I think if you worded your message to her how you have above then it does come across passive aggressive whether you meant it to or not. If you didn’t want to blame or upset her the best thing to do would of been to think ‘my new top is ruined I shouldn’t of worn that and now I know next time to wear an old one’. There was no need to even message her, you don’t need someone to tell you what to wear especially seen as you saw what happened to your new top. I do think YABU and should let it go

Show quote history

It was a message to gauge whether it was something they would replace or knock money off for next time. Certainly wasn’t intended to be passive aggressive. I am paraphrasing, so it wasn’t written exactly as I’ve written it here. I was also already messaging her about my next appointment. It wasn’t an out of the blue message about the top. It’s never happened to me before, so wanted to ask everyone what they thought.
As you say, I will take majority opinions here and let it go.

OP posts:

MJconfessions · 27/01/2025 20:48

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

For me, I don’t wear “old” clothes but rather:

dark clothes that wouldn’t show a stain
casual clothes that I don’t care about like a sweatshirt
something that is shaped where it wouldn’t get stained. Eg a strappy dress won’t retain colour as there is no high neck/collar involved.

You don’t need to look scruffy but the thing is, if your nicer clothes get ruined then the only person it really impacts is you. There’s no guarantee the salon will compensate you or sort things out before you go out. So you potentially could be walking around with a damp or stained outfit and have no immediate recourse. Personally I’d rather just change my top before going out than risk it getting colour on it. As a PP said it’s usually when your hair is getting rinsed at the sink that issues may occur. With awkward height seats and sinks, it’s something I’m conscious of.

TossieFleacake · 27/01/2025 20:50

Hahahaha ... I can't believe you tried to get a new top or a discount from your hairdresser.

This is totally on you.
It's common knowledge to wear a top you don't care about when you get your hair dyed.
You will need to take responsibility for your own mistake.

Maddy70 · 27/01/2025 20:51

As long as she put a gown on she took reasonable precautions. You know colour can stain everyone knows to wear something old don't they ?

NeverHadHaveHas · 27/01/2025 20:52

Anyone with an ounce of common sense doesn’t wear a new top to the hairdresser. I always wear an old top I wouldn’t mind getting bleach. It’s on you and I can’t believe you even messaged her about it.