Housing association saying I’m unreasonable I don’t think I am !!!

[HAunreasonable]

The HA need to do planned repair/upgrade work. The appt slots are 830-1230 or 130-530.
I asked them to book mine around school runs but twice they’ve turned up when I’m out ? Now saying that if they are ‘refused entry’ a third time it will lead to further action???

Surely they have to be fair about this and come at a time that works for everyone

Do you not have any school parent friends who could pick your kids up and drop them to school for one morning?
Time slots are what they are. It’s normal for almost anything you book, even if you owned your home.

If one of her children needs one-to-one support, it might not be reasonable to ask another parent to take them to school.

Could you not keep your kids at home for a morning ?

Key safes are non flammable. If you need a key safe you’d be able to have one installed by the HA. You really do look for issues everywhere don’t you. Are you like this in all areas of your life? It must be very tiresome.

Exhibit A.
https://www.dailymail.co.uk/news/article-14304353/CCTV-Ring-doorbells-burglars-housing-association-privacy.html

Worried the footage will show their contractors not turning up is nearer to the truth

@Theunamedcat they're not making it at inappropriate times. They've given her a day and a slot. Twice. It's reasonable for her to try and be available. Everyone else manages.....plumbers, gas engineers etc can't give times as they don't know how long each individual job will take.

I'm not sure if someone has answered this already, but if your DC has significant ADHD and GDD (and it sounds like he does if he needs 1:1 and can't use breakfast club) then he does have a disability and they need to make reasonable adjustments for you.

Book them in half term

Trouble is if this is cyclical maintenance AND they treat all the parents of young kids the same , loads of parents will be making the same request

Well that will be the Housing Association's own fault for not sorting out a visit in school hours. Plenty of people that need to get off to work would love to have the first slot of the day. It is just laziness of the housing associstion in scheduling the jobs - they can't be bothered.

@Winter2020 the majority of HA tenants have kids etc and do school run. Its unrealistic to expect the majority of maintenance to be done avoiding school run 🙄

From experience that is not the case. A lot of HA tenants are elderly for example.

You cannot just take your child our of school for a housing appointment any reasonable company will accept that

They finally got back to me and have booked it for the half term (both appointments as it required 2)
Going forward they have agreed to give me times that avoid my school run so a good outcome. I think because I managed to speak to someone higher up who was more understanding due to making a complaint it was easier to get sorted out.

Good result OP, well done for sticking it out for a sensible decision.