Housing association saying I’m unreasonable I don’t think I am !!!

[HAunreasonable]

The HA need to do planned repair/upgrade work. The appt slots are 830-1230 or 130-530.
I asked them to book mine around school runs but twice they’ve turned up when I’m out ? Now saying that if they are ‘refused entry’ a third time it will lead to further action???

Surely they have to be fair about this and come at a time that works for everyone

And maybe just maybe stop allocating so many homes to druggies and criminals if you are that fucking worried. HAs didnt have to go along with the residulisation that came along in 2010 Thems the breaks when you do! Its not us other tenants who choose our neighbours although the police seem to be under that misapprehension as well.

The fact that they're threatening further action tells me that this repair is compliance related and not because her kitchen drawer handle is wobbly.

So it is a case of do as you're told or else then, why make it so damned difficult for people who have jobs (that pay the rent btw!) and commitments like getting kids to school, and when they offer solutions that would work for the tenant and get the job done, refuse to even try and work with them for a solution?
Are we all being punished for the way that the operatives are treated by some? There's a difference between not being able to make an appointment you're given without any input from you as the tenant, because you've got a job or another commitment and abusing an operative or being deliberately obstructive' and just refusing point blank.
I'm well aware as a service worker how people can behave, it's disgusting sometimes, but I've never done that and all I'm asking for is cooperation so I can have the checks so and keep my job.
It's a ridiculously heavy handed way to do things and strikes me as punishing people because of a stereotype rather than because they deserve it.

We had a paramedic on our estate who couldnt cope with the HA incompetence and being expected to take time off work.

So im going to throw it out there Are there any NHS workers living in an HA property reading this thread who have experienced what we are discussing here?

Are we all being punished for the way that the operatives are treated by some

Has anyone else noticed we arent allowed to tar all HA operatives by the same brush but that the same courtesy doesnt extend to tenants?!

It depends on the job. If it's a small repair that might only take 10 minutes then there can be a lot more flexibility than a 4 hour repair.
The point is, the OP has missed two appointments. If she had communicated at the start, it probably wouldn't have come to the HA threatening to take further action, which they would only take if its deemed a necessary repair i.e compliance or something causing damage to the property.

Hahahaha are you serious? EVERYONE has to take time off work for a repair? Not just HA tenants.

You've got a right old bee in your bonnet.

Seems the worship for NHS workers on here has a caveat

When was the last time you were threatened with eviction because a contractor didnt turn up.

My mum is a cancer nurse and she had to take a day off work to get her boiler repaired in the house that she owns. Exactly as she would have done if she was a HA tenant. I don't see what the big deal is. You want a repair, you take a day off like everyone else.

OP, do you have the details of your Neighbourhood Housing Officer? While they usually don’t deal with repairs as such you can make them aware that you’ve got a disabled child in the house and ask them to make sure that’s noted on your records and taken into account for appointments. They also might be able to help you if you tell than that repairs haven’t been able to make reasonable adjustments. The new rules that Housing Associations are regulated by ‘Consumer Standards’ are very clear about recognising diverse customer needs. Good luck.

Exactly. ONE day not several visits to complete one job

Why not give them days and times you can do and ask them to reschedule. This way you have evidence of trying to reach a mutually acceptable time. It must be in writing. Word of mouth means nothing and can not be proven.

To protect themselves from accusations of theft etc.

You might want to try your local MP? You have to be able to ake your children to and from school? Surely if it's a long program of works they would have to accommodate working people by arranging to come after 5pm?

Weigh up the odds here..

Risk eviction (unlikely but lots and lots of stress and aggro from the HA whilst you argue the toss)...

Risk some hard stares and a stroppy letter from school for keeping them off for one day, unauthorised.

Somewhere to live vs mildly annoyed school.

I know which I'd pick!

That's the same regardless of if you own or rent. Boiler service, chimney sweep, plumber, dishwasher repair, all 4 hour slots.

Pair up with another mum, ask for things to be done in the school holidays or take the day off.

we always ask them to avoid the school run, no problem

It's a bit obvious they can't let themselves in, what if they get accused of stealing cmon use your brain. And yes they can take action usually by kicking you out or warning then a final one because they have tried to fix a job more than once and if they don't legally services etc if not up to date the housing association will get in trouble by law. Happened a lady on our street she just refused to let them in to do a boiler service and she got a final warning and was laughing about it saying they wouldn't do anything and 3 weeks ago she was removed all because she wouldn't let them in to do the yearly legal gas certificate which tbh is very important to anyone surely anyway

Kinda exactly rhe same as people in non HA houses. Make a plan the world doesn't revolve around you.

that is a bit unnecessary imo

Paramedics and other frontline NHS staff usually have shift patterns that have days off in the week, sometime 4 or 5 in a row. I’d worry about a professional persons organisational skills if they couldn’t ring up and say - I can’t do that date but I’m available all day on this day, this day or that day.

i work nearly every day, dh also had a morning job which meant he got home at about 9 am
we asked them to avoid school run
it was a totally reasonable request

That's half the problem though, if you don't know you've got the appointment, how do you do that? And even if you do, and take the reasonable step of doing that, and you're told nope, that's when it's happening and that's that, what then?
Because that's my experience. As a shift worker who has days off during the week.
HA tenants aren't all trying to be 'uncooperative and obstructive' but it helps if they are given the opportunity to be bloody cooperative in the first place!

Breakfast club

im
sure you say it’s full

you don’t seem to want to make the appointment

what would you do if it was something you had purchased and was being delivered during these time slots and you missed the first 2 of 3

I've hired private contractors before I always say can you come after school run time please? And they say yes

As does my housing association usually we have had a few set toos over the years but not many because for the most part they understand people need to be in for the work to happen and it's just wasting time when we arnt