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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that shopping is now a cumbersome and alienating experience?

135 replies

HauntedBungalow · 11/01/2025 22:40

I appreciate it may just be me as I've never been one for leisure shopping - I mean I've never seen it as being a hobby or pastime, more a means to an end.

But obviously at Xmas I have to do quite a lot of it, to get presents for people, and my goodness this year it's really felt like work.

Go online - well that's just wading through pages of shit, drop boxes, pop-ups and complex return and postage policies.

In person homewares - half the time the item isn't in the shop - back to online, as above, with no real idea about what the thing looks like (it would be a cold day in hell before I drop £2k on a sofa based on nothing more than a fucking photograph). Or it's broken/no one knows what the price is etc.

In person clothing - most sizes aren't there, and even if you do manage to find something you have to scan it and bag it yourself, regardless of if you're spending a fiver or £500. Piss take.

Supermarkets - don't even get me started. Find your stuff, scan your stuff, pack your stuff into your own bags (or pay £1 for each) with not a staff member in sight ... that's a warehouse, not a shop. And, most times the shelf tickets aren't accurate, the offers don't go through, the self scan tills are dirty, the shelves are dirty, everything is in the wrong place, loads of things are missing and the entire place is freezing cold. (Why are they so cold?) It's fucking garbage.

Is this just what late stage capitalism looks like? Where everything is dowdy and crap, and you have a constant background feeling of being slightly mugged and you'll never get what you want but will spend loads of money regardless?

OP posts:
Badbadbunny · 12/01/2025 14:35

Compash · 12/01/2025 11:22

I've got more money than I've ever had, I was looking forward to this stage of my life and buying some quality pieces - but where are they?! Even expensive stuff is rubbish and made of plastic... and I can only assume crew necks are cheaper to make than more flattering v-necks, because I can never find them either... I haven't bought anything for ages, I'm trying to look after my old stuff and stay slim enough to fit into it... (I have clothes from the eighties, the difference in quality is remarkable).

And the supermarkets have dropped the 'sell by' date on a lot of their fruit and veg 'to avoid waste' - yeah, for them! Now the stuff rots in our fridges instead of on their shelves...

With rotting fruit and veg, just take it back for a refund. We do and the customer service counter will refund it without too much fuss if you've a receipt showing you bought it within the last few days. The more it hits them in the till, the more likely they are to change their ways and do proper stock rotation.

AllProperTeaIsTheft · 12/01/2025 14:43

HauntedBungalow · 11/01/2025 22:40

I appreciate it may just be me as I've never been one for leisure shopping - I mean I've never seen it as being a hobby or pastime, more a means to an end.

But obviously at Xmas I have to do quite a lot of it, to get presents for people, and my goodness this year it's really felt like work.

Go online - well that's just wading through pages of shit, drop boxes, pop-ups and complex return and postage policies.

In person homewares - half the time the item isn't in the shop - back to online, as above, with no real idea about what the thing looks like (it would be a cold day in hell before I drop £2k on a sofa based on nothing more than a fucking photograph). Or it's broken/no one knows what the price is etc.

In person clothing - most sizes aren't there, and even if you do manage to find something you have to scan it and bag it yourself, regardless of if you're spending a fiver or £500. Piss take.

Supermarkets - don't even get me started. Find your stuff, scan your stuff, pack your stuff into your own bags (or pay £1 for each) with not a staff member in sight ... that's a warehouse, not a shop. And, most times the shelf tickets aren't accurate, the offers don't go through, the self scan tills are dirty, the shelves are dirty, everything is in the wrong place, loads of things are missing and the entire place is freezing cold. (Why are they so cold?) It's fucking garbage.

Is this just what late stage capitalism looks like? Where everything is dowdy and crap, and you have a constant background feeling of being slightly mugged and you'll never get what you want but will spend loads of money regardless?

Like you, I don't enjoy going shopping. I do almost all of my Christmas shopping on Amazon and the odd bit elsewhere online or in a physical shop. I don't find it too bad at all tbh.

Supermarket- I go to Aldi because it's cheaper, smaller and takes less time at the checkout. I pop next door to Booths for extra nice bits.

We bought a car last week. Searched on local dealerships' website, identified one we fancied, went to the dealership, test-drove that one and bought it. Pretty much the same process as last time we bought one!

I've never been to a clothes shop where you have to scan and bag it yourself - is that really a common thing?!

I live in NW England, if that makes a difference, and I very rarely go into a big city centre.

Crunchymum · 12/01/2025 14:49

Re: the paper bags. I got pulled aside in M&S recently as I didn't realise you had to pay for them (I'd been taking one everytime I went in for months, as I'd then use it at home to put my recycling in!)

I was so surprised and genuinely shocked we have to pay for paper that they let me on my way without charging me. I'm happy to pay for plastic, I am happy to bring my own but 30p for a fucking paper bag. Fuck that!!

Ribenaberry12 · 12/01/2025 14:49

The only pleasure I really get from shopping anymore is charity and vintage shops. Clothing quality is shite on new stuff and I can’t afford high end.

TeenLifeMum · 12/01/2025 15:12

Riverswims · 12/01/2025 12:32

what a clever way to stealth boast that you have upwards of 28 grand in cash available for the Tiguan 🤭🙄

Really? We’ve saved up over 15 years buy a 3 yo car and drive it until it dies. We’ve found this cost effective compared to alternatives. It’s not a BMW or a Porsche 🙄

muddyford · 12/01/2025 15:14

GETTINGLIKEMYMOTHER · 12/01/2025 09:23

I’ve never gone shopping for fun, not since I was about 16 anyway. Was gobsmacked ages ago to see shopping described (in an American mag) as a ‘leisure pursuit’.

I buy most of my clothes online, from a very few retailers, where delivery is quick and returns are very easy - and I know their sizing. If there’s a Royal Mail option for delivery I choose that, since the post here is very good and reliable.

I do food shopping in person, mostly Asda, but also Sainsbury’s, M&S and Waitrose. I won’t use any supermarket where you’re expected to self-serve a big shop, or there are hardly any staffed checkouts. For a few items I don’t mind.

I'm the same except I don't think I have ever shopped as a leisure pursuit. Clothes and shoes from a few retailers, where I can actually ring up and ask questions or even pay, plus some things off eBay from the same retailers, generally. I know my size from them.

Food shopping from Sainsbury's and Lidl, plus local butcher and farm shop if I am out and about.

I deplore the move to unstaffed checkouts; it's destroyed any of the pleasure in shopping because the self checkouts are so temperamental. I definitely buy less than I did, sticking to my list, as I dread the checkout.

Nothatgingerpirate · 12/01/2025 15:20

luckylavender · 12/01/2025 09:53

This is such an exaggeration

Unfortunately, it isn't.

Nothatgingerpirate · 12/01/2025 15:24

Riverswims · 12/01/2025 12:32

what a clever way to stealth boast that you have upwards of 28 grand in cash available for the Tiguan 🤭🙄

Oh, come on.
Why a stealth boast?
How about a TT RS?
😂

Sortumn · 12/01/2025 16:48

AllProperTeaIsTheft · 12/01/2025 14:43

Like you, I don't enjoy going shopping. I do almost all of my Christmas shopping on Amazon and the odd bit elsewhere online or in a physical shop. I don't find it too bad at all tbh.

Supermarket- I go to Aldi because it's cheaper, smaller and takes less time at the checkout. I pop next door to Booths for extra nice bits.

We bought a car last week. Searched on local dealerships' website, identified one we fancied, went to the dealership, test-drove that one and bought it. Pretty much the same process as last time we bought one!

I've never been to a clothes shop where you have to scan and bag it yourself - is that really a common thing?!

I live in NW England, if that makes a difference, and I very rarely go into a big city centre.

Marks and Spencer is scan and bag yourself.
Matalan and H&M are too.
Also Decathlon

I'm not starting that.

BobnLen · 12/01/2025 16:53

Our M&S hasn't started the diy yet, either in the cafe or clothes sections

LaurieFairyCake · 12/01/2025 17:56

Yeah, I definitely don't need more than one type of tinned tomatoes. I just don't care enough about the differences.

Hankunamatata · 12/01/2025 17:59

I won't use supermarkets that don't have hand scanners. The worst part of shopping for me is putting items on the checkout then trying to pack them. Hate it!

Stressybetty · 12/01/2025 20:16

Yeah we're in Newcastle, I prefer our little Lidl and a quick Sainsbury's trip for extras. Clothing shops have limited sizes and never the full range. I order online from Next and M&S etc and pick up in store. Also use Amazon on prime for loads rather than trawl through shops. Time is better used than spending ages looking.

NattyTurtle59 · 12/01/2025 20:30

Garlicnorth · 12/01/2025 10:07

Still thinking about this ... If retailers focus all their efforts on apps, they're going to lose even more customers! Before you can shop with an app, you've got to have the app installed. But when you want to buy something, you don't just consult the apps in your phone. You do an online search or get ideas from articles & posts that you're visiting. You see links to stuff you might like, you click on them, sometimes you buy the thing.

If clicking a link doesn't take you to the product at an online shop but, instead, tells you to install their app, then you're likely to lose interest. How many apps do you want on your phone? How many can it even handle? If I wanted a closer look at some shoes a poster in Style & Beauty linked to, I want to see the sales page for those shoes. I'm not going to spend time downloading and installing an app just in case I like the shoes when I can finally get a look at them (on a tiny screen).

Looks like @PermanentTemporary's right - our retailers are hell-bent on rejecting our custom 😬

I agree. If retailers force us all to use apps I will simply stop buying - I have enough clothes already to last me for years! I will either shop in physical stores, or if they go completely too I will only buy something if I really, really, need it.

I'm in NZ, and while a lot of shops have closed there are still plenty to shop in, and mostly they still seem to be well stocked, and the customer service pretty good - well, in my area anyway.

hazelnutvanillalatte · 12/01/2025 20:36

I've never been to a clothes shop where you have to scan and bag it yourself - is that really a common thing?!

Primark. V dystopian feeling

dynamiccactus · 12/01/2025 20:37

Appalonia · 12/01/2025 01:00

I feel like I want to go to a big European city like Paris, Berlin or Barcelona for a shopping weekend, where hopefully the experience is more fun and interesting!

Go to Duesseldorf. I've never seen so many shops. And Cologne is just down the road, too.

RemusLupinsBiggestGroupie · 12/01/2025 20:40

hazelnutvanillalatte · 12/01/2025 20:36

I've never been to a clothes shop where you have to scan and bag it yourself - is that really a common thing?!

Primark. V dystopian feeling

Marks and Sparks too. It's horrible.

Appalonia · 12/01/2025 20:49

dynamiccactus · 12/01/2025 20:37

Go to Duesseldorf. I've never seen so many shops. And Cologne is just down the road, too.

I went to Dusseldorf and Cologne to visit their wonderful Christmas markets 10 years ago. Didn't notice the actual shops, but I'll take your word for it!

Crunchyqueen · 12/01/2025 20:51

Cannot agree MORE!!

Spectre8 · 12/01/2025 21:05

I used to love clothes shopping now I hate it. I don't feel inspired when I walk in, hard to find anything in your size. Shit quality material.

I used to walk into Karen Millen and be like I want to buy half the store and yes it was pricey but worth it now it's owned by boohoo urgh the designs are tacky and the material is cheap but the price is the same!

Abracadabra12345 · 12/01/2025 21:14

MrsMoastyToasty · 12/01/2025 01:14

High streets are identical from one town to the next. It's as if there's a ticklist.

M&S✅
Boots✅
Superdrug ✅
John Lewis ✅
Next ✅
WH Smith ✅
McDonald's ✅

And many more big chains.

That's so true

Abracadabra12345 · 12/01/2025 21:16

Appalonia · 12/01/2025 02:10

I grew up with adverts like this.( probably seems really naff these days but look how inviting it is! ) We had a fabulous Richards Shop in town in the 70s/ early 80s, was like an Aladdin's. Cave of beautiful styles, jewellry, makeup, fabrics, including Biba. Miss those days so much!

I used to love Richard shops. It reeked quality and I loved the classical music which was instantly soothing

RemusLupinsBiggestGroupie · 12/01/2025 21:19

Abracadabra12345 · 12/01/2025 21:16

I used to love Richard shops. It reeked quality and I loved the classical music which was instantly soothing

I loved Richards! I had so many things from there, including a pair of boots which a woman once literally chased me down the street over, to ask where they were from! I also remember a fabulous purple miniskirt from there and a cow print suede midi skirt!

Sortumn · 12/01/2025 21:32

Abracadabra12345 · 12/01/2025 21:16

I used to love Richard shops. It reeked quality and I loved the classical music which was instantly soothing

I had two beautiful suits from Richards when I started my first job. I think I probably still have them somewhere.

VegTrug · 13/01/2025 08:17

Yep! Then there's the websites that essentially 'punish' you for daring to zoom in on a product you've spotted and launches you back to the top of the list you've just spent 10 mins scrolling through.....! (TK Maxx being one of these!!)

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