And I agree that blaming the staff on the floor is not likely to be the main answer, , although we have certainly seen examples of maltreatment by staff in the media over the years. At the fees quoted by , staff ought to be paid properly but I bet they are not.
It's not just about the pay though, it's about having enough of the right people, trained properly and the right - working - equipment and resources.
Yes there's examples of maltreatment, but how many of those are by people who are just awful people doing it for kicks as opposed to not cut out for the job, poorly trained with little to no supervision, where both training and supervision could have picked up the subtle hints that this person is not the right one for the job? Were they just plugging a hole in a rota? Were blind eyes turned because there was literally no one else to deliver the care? Is any of that even looked at?
No, it's not. And that's system failure, that's ignored while the individual is highlighted. Don't get me wrong, anyone engaging in any type of abuse should be highlighted, of course they should, however the systems that allow them to be there, and continue unchallenged are as much of a problem - but dealing with that eats into profit, and doesn't appeal to the public in the same way as one individual perpetrating abuse does, so it gets ignored.
Training and supervision costs money, enough staff costs money, decent food costs money. Which means less profit.
It's in part a societal issue - I now work in the leisure industry, at the same level, with the same qualifications, and I get paid more. Simply, people are willing to pay more for their leisure than they are for their vulnerable relatives to be cared for properly.