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Original poster

To warn you all about the issues with o2 phone deliveries

28 replies

MumOfOneAllAlone · 13/12/2024 15:40

Ordered my upgrade with o2 on 3rd December, with next day delivery.

It's now the 13th and I'm without the phone and my order is stuck in processing.

O2 just send out the same message every day saying that there's a delay.

If you're thinking of buying a phone from o2 online, do think again!

So frustrated!!!!!

Initially ordered because my current phone stopped working. Sent the current phone off for repairs and it's come back, so at least I can use that for the time being.

OP posts:
ANagsHead · 13/12/2024 19:44

That’s unusual. My new O2 phones usually arrive the next day.

Have they given a reason for the delay?

Original poster
MumOfOneAllAlone · 13/12/2024 20:35

ANagsHead · 13/12/2024 19:44

That’s unusual. My new O2 phones usually arrive the next day.

Have they given a reason for the delay?

There's some kind of warehouse issue 🥺😫

I know, the last time I ordered, it came the next day. There's loads of people on twitter in the same boat but the website is still allowing sales!!

OP posts:
Noodlesnotstrudels · 13/12/2024 20:37

DH has been waiting for 3 weeks and he is not happy. O2 have offered him £10 off his contract for every week of delay or something?

butterflysandrobins · 13/12/2024 20:37

Oh no how frustrating! Also all the people that are probably waiting on phones as Christmas gifts for their children. I'm with 02 and their customer service is terrible

Original poster
MumOfOneAllAlone · 13/12/2024 20:42

Noodlesnotstrudels · 13/12/2024 20:37

DH has been waiting for 3 weeks and he is not happy. O2 have offered him £10 off his contract for every week of delay or something?

Tell him to push back, i got a £50 bill credit. Though to be fair, it's also had to upgrade as my phone was out of warranty (2 yesr warranty, 3 year contract).

It's ridiculous, as is the 4.30pm text they send every day thanking me for being patient!

OP posts:
Original poster
MumOfOneAllAlone · 13/12/2024 20:43

butterflysandrobins · 13/12/2024 20:37

Oh no how frustrating! Also all the people that are probably waiting on phones as Christmas gifts for their children. I'm with 02 and their customer service is terrible

Absolutely abysmal and that's my thinking too, I hope I'll get it before Christmas but there's no guarantee

OP posts:
Noodlesnotstrudels · 13/12/2024 21:18

MumOfOneAllAlone · 13/12/2024 20:42

Tell him to push back, i got a £50 bill credit. Though to be fair, it's also had to upgrade as my phone was out of warranty (2 yesr warranty, 3 year contract).

It's ridiculous, as is the 4.30pm text they send every day thanking me for being patient!

Show quote history

Oh will do! His was also an upgrade as his current contract had ended. He is waiting for an iPhone I think.

Original poster
MumOfOneAllAlone · 13/12/2024 21:35

Noodlesnotstrudels · 13/12/2024 21:18

Oh will do! His was also an upgrade as his current contract had ended. He is waiting for an iPhone I think.

Edited
Show quote history

Fingers crossed it comes before Christmas for him 🙂. I can't believe they're still accepting orders! Im waiting on a samsung galaxy myself x

OP posts:
PeachBird · 13/12/2024 21:38

It’s ridiculous isn’t it! My new Apple Watch I ordered back in October only just arrived last week 😐

holidayfever2024 · 16/12/2024 18:32

Just found this thread and am wondering if anyone has had a delivery yet ?
Still waiting here and my optimism for a reducing by the day that it will arrive in time for Christmas

PussInBin20 · 16/12/2024 18:38

Oh, I got mine the next day.

bernadetteo · 16/12/2024 18:41

Can you cancel and go elsewhere?

Original poster
MumOfOneAllAlone · 16/12/2024 18:42

When did you order yours? And where are you in the country, if you don't mind my asking?

I've given up on expecting it by Christmas, still waiting @holidayfever2024

OP posts:
Original poster
MumOfOneAllAlone · 16/12/2024 18:43

bernadetteo · 16/12/2024 18:41

Can you cancel and go elsewhere?

No they've said they can't cancel it as it's 'stuck in processing' - absolutely disgraceful

OP posts:
RamblingFar · 16/12/2024 18:47

There was an ammonia leak at the warehouse and it was shut for more than 2 weeks. I believe they are sending out deliveries and attempting to get back on track now.

I ordered my update on Wednesday and they didn't mention any issues, other than a 'slight' delay. It would have been better if they'd been honest.

holidayfever2024 · 16/12/2024 20:15

PussInBin20 · 16/12/2024 18:38

Oh, I got mine the next day.

Wow you were lucky - when did you order ?

holidayfever2024 · 16/12/2024 20:18

RamblingFar · 16/12/2024 18:47

There was an ammonia leak at the warehouse and it was shut for more than 2 weeks. I believe they are sending out deliveries and attempting to get back on track now.

I ordered my update on Wednesday and they didn't mention any issues, other than a 'slight' delay. It would have been better if they'd been honest.

Yes I am frustrated nothing was mentioned when I placed the order.
I have several devices on contracts with them.

I spoke to a lovely call centre person on Friday and he said he was 'very confident' it will arrive as they are apparently creating a temporary warehouse with a target of clearing the back log before the 20th but of no one has received anything yet I will remain skeptical until it's in my hands !

Am going to have to buy a back up present !
So annoying.

RamblingFar · 18/12/2024 17:29

Mine arrived today.

Ordered last Wednesday, so it's taken 6 days.

littlebirdieblu · 18/12/2024 17:45

I ordered 2 upgrades both iPhones for my daughters, 1 on the 1Dec and one on the 5th. I'm still waiting for the 1st order the 2nd came last week. So frustrating as they are both Xmas presents, so I need the other one to arrive soon 😢

Original poster
MumOfOneAllAlone · 18/12/2024 18:10

I've got a text today saying it should be here tomorrow - the o2 customer services also said they've sorted their warehouse issue now so hopefully it should be soon for everyone, and fingers crossed before Christmas!

I'll let you know if it does indeed come tomorrow

What a bloody faff

OP posts:
littlebirdieblu · 19/12/2024 13:02

I've had a text today saying it will be here tomorrow, yay!

Original poster
MumOfOneAllAlone · 20/12/2024 17:48

Phone came yesterday for me! Fingers crossed anyone waiting gets theirs xx

OP posts:
Noodlesnotstrudels · 20/12/2024 20:30

DH's arrived today! Hopefully means everything is getting resolved.

Original poster
MumOfOneAllAlone · 20/12/2024 20:41

Noodlesnotstrudels · 20/12/2024 20:30

DH's arrived today! Hopefully means everything is getting resolved.

Finally eh! Fingers crossed - did he negotiate money off of his bill?

OP posts:
Kitchenspade · 04/01/2025 09:14

@MumOfOneAllAlone did you get your phone? I sent mine in for repair. They cancelled the job. Then had to re book it. Then realised they out someone else's address down for my address. And then when I spoke to them yesterday they said all sorted. Spoke to them this morning they said my phone isn't listed on my account.... I'm panicking now as I still have 2 years left on the bloody contract plus, everything was on the phone and I couldn't back up as it was a broken screen.