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Original poster

AIBU to be shocked at this from Amazon?

158 replies

Pippinsdiary · 09/12/2024 07:32

Just to say, I’m not complaining

I ordered a big order of Christmas presents a few weeks ago just over £100 and it was left on my door step and one of the items for £15 had a damaged soggy box which was going to be present so I contracted costumer services to ask for a replacement/return for only this 1 item and they refunded the WHOLE order and replaced my item, gob smacked.

last week I ordered a spare breast pump but then I managed to borrow one from my local feeding team so requested a return last night and they said refund complete, no need to return. The pump is sealed in the box, why on earth wouldn’t they want me to return it? It’s £70

Do they just have so much money it doesn’t matter?

OP posts:
AMessAMess · 15/12/2024 23:15

This is odd as I ordered an iPad off Amazon and it took months off fighting to get my money back (the iPad was faulty) took around 4 months to get my money back after constant phone calls and arguing they only gave my money back when I threatened a small claims court

StellaMalone · 16/12/2024 00:51

This !

WinterFoxes · 16/12/2024 01:52

Balletdreamer · 09/12/2024 08:05

Everything in the cloud is in someone’s data centres, and actually the most sensitive stuff like critical national infrastructure won’t be on the cloud. Amazon are providing a service, not plotting to take over the world.

Show quote history

Actually, I worked with a man who knew Bezos well and when he first started Amazon his mission was to be the man who sold the world. He wanted to corner the online market to become the man who sold everything to everyone, worldwide.
So, not political domination but commercial.

tediber · 16/12/2024 11:25

Lucky u! I order quite a lot from Amazon more so in the few months before Christmas.

I've only ever returned things a couple of times. Mostly due to them being faulty. They made me return a toy last week that had the box all bashed it was £8.99. Would have cost them half of that for the postage alone 🤷🏻‍♀️ Also a thermometer that was only about £12.

I've heard of them doing things like that though maybe just depends who u get in customer services or the ai bot lol.

PeppyGreenFinch · 04/01/2025 13:40

I had the same with an non-perishable Amazon Fresh order. Told to keep the lot.

I feel a bit dirty though. I want to return the items not just get a refund.

CarolinaWren · 04/01/2025 13:52

PeppyGreenFinch · 04/01/2025 13:40

I had the same with an non-perishable Amazon Fresh order. Told to keep the lot.

I feel a bit dirty though. I want to return the items not just get a refund.

If it's food, they can't legally accept a return due to the possibility of tampering. If it's unopened and you don't want it, you can always donate it.

Boredlass · 04/01/2025 13:53

JasmineTea11 · 09/12/2024 08:12

There's a very depressing but interesting documentary on Netflix about how much stuff they dump in landfill and how much they've drive consumer spending and waste.
They are very much part of the massive problems that your kids will inherit.
But don't worry, fill your boots.

Don’t worry, I do

PeppyGreenFinch · 04/01/2025 14:23

CarolinaWren · 04/01/2025 13:52

If it's food, they can't legally accept a return due to the possibility of tampering. If it's unopened and you don't want it, you can always donate it.

Show quote history

I did say it’s non-perishables, so not food.

It was all electrical items.

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