Page 3 | AIBU to be shocked at this from Amazon?

Pippinsdiary · 2024-12-09T07:32:33+00:00

Just to say, I’m not complaining I ordered a big order of Christmas presents a few weeks ago just over £100 and it was left on my door step and one of the items for £15 had a damaged soggy box which was going to be present so I contracted costumer services to ask for a replacement/return for only this 1 item and they refunded the WHOLE order and replaced my item, gob smacked. last week I ordered a spare breast pump but then I managed to borrow one from my local feeding team so requested a return last night and they said refund complete, no need to return. The pump is sealed in the box, why on earth wouldn’t they want me to return it? It’s £70 Do they just have so much money it doesn’t matter?

Original poster

Pippinsdiary · 09/12/2024 08:50

Disturbia81 · 09/12/2024 08:46

They are brilliant for this stuff.. I had a £500 tv refunded THREE years after buying it and my child shattered the screen accidentally.
So well out of the warranty period and it wasn't their fault.
Had expensive things delivered by accident eg a fitness watch worth £200 and they just said keep it

Did you just contact them and chance your luck? I’m so suprised at that!

OP posts:

Hoppinggreen · 09/12/2024 08:50

Amazon customer service is pretty good, its one reason I use them along with convenience and range of items.

biscuitsandbooks · 09/12/2024 08:51

Fair enough but on any site that sells breast pumps it states they can be returned in original packaging so I don’t see why Amazon would be any different

Because Amazon are a multi-billion dollar company who get thousands of refunds a day. They don't care about a tiny £100 order.

By the time you've returned it, they've processed it and checked it's safe to re-sell (which it won't be if it's damaged), it's easier and cheaper for them to just give you a refund.

A smaller company can't afford to lose £100 or the hit of a bad review, so would need the item back.

2boyzNosleep · 09/12/2024 08:53

With Amazon, it depends on the actual seller.

I've gone to return stuff in the past.

Some things I get a straight refund and others have to get sent back before the refund gets processed.

Original poster

Pippinsdiary · 09/12/2024 08:53

biscuitsandbooks · 09/12/2024 08:51

Fair enough but on any site that sells breast pumps it states they can be returned in original packaging so I don’t see why Amazon would be any different

Because Amazon are a multi-billion dollar company who get thousands of refunds a day. They don't care about a tiny £100 order.

By the time you've returned it, they've processed it and checked it's safe to re-sell (which it won't be if it's damaged), it's easier and cheaper for them to just give you a refund.

A smaller company can't afford to lose £100 or the hit of a bad review, so would need the item back.

I know I appreciate that I was just replying to someone who said it doesn’t matter it’s sealed as they wouldn’t accept it. I don’t think they care if it’s sealed or not, like you said it’s not worth the hassle

OP posts:

Stressedoutforever · 09/12/2024 08:53

Laiste · 09/12/2024 07:54

I've had the same recently. But from Next !

I ordered a large haul of clothes for DD4 (9) - mostly school uniform - and when it arrived half of it wasn't there and one item was a 6 year old boy's trousers

I rang with the numbers of the missing items and the lady said she'd send them immediately, not to bother returning the trousers, and that for the inconvenience she's make some reimbursement.

Well i the missing items arrived the next morning and i got a refund for the whole order!
Surely an error ? but Happy days 😃

I had this from next and then months later they demanded the money! Was not impressed at all..

OrlaOrka · 09/12/2024 08:53

Amazon are known for this. If you are a third party seller it is a nightmare, I sell table linen, I’ve had people send back tablecloths that look like a banquet has taken place on them with the customer saying they are faulty/wrong colour etc and Amazon just refund, I can’t do anything about it and I lose the money.

BluebirdBoogie · 09/12/2024 08:53

They can afford it as they exploit their workers and avoid UK tax. So no one can compete with them.

When there's only Amazon left it will be a very different story.

VictoriaSpungecake · 09/12/2024 08:57

Perhaps they have some kind of technical glitch because I got a refund into my account seemingly for a product I had returned. The problem is that I did not return the product. I never received it. And I didn't ever order it.

VictoriaSpungecake · 09/12/2024 08:58

OrlaOrka · 09/12/2024 08:53

Amazon are known for this. If you are a third party seller it is a nightmare, I sell table linen, I’ve had people send back tablecloths that look like a banquet has taken place on them with the customer saying they are faulty/wrong colour etc and Amazon just refund, I can’t do anything about it and I lose the money.

That's awful.

Original poster

Pippinsdiary · 09/12/2024 08:59

OrlaOrka · 09/12/2024 08:53

Amazon are known for this. If you are a third party seller it is a nightmare, I sell table linen, I’ve had people send back tablecloths that look like a banquet has taken place on them with the customer saying they are faulty/wrong colour etc and Amazon just refund, I can’t do anything about it and I lose the money.

Wow 😔 I’m sorry that sounds awful

OP posts:

Catza · 09/12/2024 09:02

OrlaOrka · 09/12/2024 08:53

Amazon are known for this. If you are a third party seller it is a nightmare, I sell table linen, I’ve had people send back tablecloths that look like a banquet has taken place on them with the customer saying they are faulty/wrong colour etc and Amazon just refund, I can’t do anything about it and I lose the money.

I'm with you. I stopped selling on amazon in 2022 because every time I get an email from them, it would spike an anxiety attack. They are absolutely shocking to sellers. Buyers just think they are screwing Jeff and not a little guy pulling nights after their full time job fulfilling orders.

Gizamaluke · 09/12/2024 09:04

I had this happen but then they emailed saying I hadn't returned the whole order and then redebited what hadn't been returned.

Purplebunnie · 09/12/2024 09:08

I thought Amazon didn't have the storage space to accept the returns? Maybe I've got that wrong

JRSKSSBH · 09/12/2024 09:10

HappiestSleeping · 09/12/2024 08:11

They paid all the corporation tax that the law requires.

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Sophistry. They use expensive lawyers and accountants to minimise their tax bills, headquarter businesses in low tax regimes, shuffle profits around on balance sheets and lobby governments hard to keep taxes low. Don’t be disingenuous. Amazon is a force for evil - destroying high streets, undercutting smaller businesses, opposing living wages, pension contributions and unionisation, storing and selling our private data. If you want to be a sucker that is your business but don’t be a cheerleader for them too.

OrlaOrka · 09/12/2024 09:10

Catza · 09/12/2024 09:02

I'm with you. I stopped selling on amazon in 2022 because every time I get an email from them, it would spike an anxiety attack. They are absolutely shocking to sellers. Buyers just think they are screwing Jeff and not a little guy pulling nights after their full time job fulfilling orders.

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It’s annoying isn’t it. Stopping at Christmas too, just not worth it

HappiestSleeping · 09/12/2024 09:12

KrisAkabusi · 09/12/2024 08:28

What? That's nonsense. Amazon cloud is datcenters. It's not just floating around out there, it has to be hosted somewhere! They are building and using their own data centres to host their own services. And obviously they are all Amazon ones. Why would they pay someone else to do what they sell themselves on - reliable hosting.

"Amazon Prime Video uses the Amazon Web Service (AWS) Cloud as the underlying technology for all its services. “AWS gives us the flexibility, elasticity, and reliability we require,” Winston says. Amazon Video also selected AWS Elemental, an Amazon Web Services company that combines deep video expertise with the power and scale of the cloud to empower media companies to deliver premium video experiences to consumers. “Amazon Video was already using AWS Elemental Cloud for live encoding and packaging for several live linear channels,” Winston says."

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I know AWS is a bunch of data centres, but the video section no longer uses the cloud element and has built its own dedicated data centres (i.e. isolated from all other Amazon entities) to reduce cost.

Think of it as being group of buildings A = AWS, and group of buildings B = Amazon video.

There was a press release about it a few months ago.

lazyarse123 · 09/12/2024 09:13

Chonk · 09/12/2024 08:33

There will have been a message at the checkout stage warning you that it would be delivered in the manufacturer's packaging and giving you the choice for it to be packaged in Amazon packaging. I do think you should have to manually acknowledge the message before being able to proceed with the purchase, though, as lots of people miss it.

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I ordered a music system for dh and chose the amazon packaging option. It didn't work just came in it's own box.

Disturbia81 · 09/12/2024 09:14

@Pippinsdiary Yes just chanced it with it being amazon and knowing what they're like, I've shopped on there for years so that might have helped. But yeah I was shocked too!

HappiestSleeping · 09/12/2024 09:17

JRSKSSBH · 09/12/2024 09:10

Sophistry. They use expensive lawyers and accountants to minimise their tax bills, headquarter businesses in low tax regimes, shuffle profits around on balance sheets and lobby governments hard to keep taxes low. Don’t be disingenuous. Amazon is a force for evil - destroying high streets, undercutting smaller businesses, opposing living wages, pension contributions and unionisation, storing and selling our private data. If you want to be a sucker that is your business but don’t be a cheerleader for them too.

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I don't disagree with the whole Amazon destroying the high street. I will try all alternatives to avoid using Amazon.

My point was more about the undercurrent that they did something illegal. They did not. If we don't like the law we should change the law. Since it was Rishi Sunak that created a big loophole to allow Amazon to pay less tax, it would seem that the electorate agree with me that this should be changed, and have voted him out. I am optimistic that the new lot will close some of these loopholes.

Also, Amazon are only destroying the high street because we are allowing / encouraging it by buying from them.

I am far from a cheerleader, I just feel that being disingenuous (the undercurrent of illegality) undermines the argument against them. Especially when there are so many legitimate reasons not to use them.

Yesiknowdear · 09/12/2024 09:18

I had a pair of timberlands delivered a few years ago, a christmas gift. Didn't fit. (I'd put on weight and my fat feet were too wide) so onto customer service, please can I exchange?
No keep them, we will send out the other size.
I was v impressed. Only happened once mind!

KrisAkabusi · 09/12/2024 09:20

HappiestSleeping · 09/12/2024 09:12

I know AWS is a bunch of data centres, but the video section no longer uses the cloud element and has built its own dedicated data centres (i.e. isolated from all other Amazon entities) to reduce cost.

Think of it as being group of buildings A = AWS, and group of buildings B = Amazon video.

There was a press release about it a few months ago.

Edited

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So wha? What possible difference can that make? It's hardly anything dodgy or that they don't trust their own system like you were implying. It's like having twins sharing a cot while they are small but then getting them separate beds when they grow. They have one datacentre that they use for video and one centre that they use for less demanding services. It's certainly not 'hilarious'.

Laiste · 09/12/2024 09:24

Wrt online shopping destroying the high st - i agree, but am such a hypocrite because i order loads online.

Is it better for the environment to have all this stuff in one warehouse and a fleet of vans delivering it than hundreds of car journeys into town? (rural here) A question which i genuinely ponder.

Local to us the council could help the high st by lowering the parking charges ...

Original poster

Pippinsdiary · 09/12/2024 09:27

Laiste · 09/12/2024 09:24

Wrt online shopping destroying the high st - i agree, but am such a hypocrite because i order loads online.

Is it better for the environment to have all this stuff in one warehouse and a fleet of vans delivering it than hundreds of car journeys into town? (rural here) A question which i genuinely ponder.

Local to us the council could help the high st by lowering the parking charges ...

Edited

Also for working parents who can only do Christmas shopping at the weekend when their kids are at home, it’s hell. The shops are painfully busy and shopping online is so convenient.

I ordered all my 3yos presents on Amazon in one order

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biscuitsandbooks · 09/12/2024 09:33

It's all very well saying Amazon is destroying the high street, but when you live rurally and your nearest "high street" is an hour away with no free parking and no guarantee of getting what you went for, it's not surprising people buy online.

DH was looking for something for his business yesterday - it was less than half the price of the local shop online 🤷‍♀️