Amazon sent me a £300 product I didn't buy

[allthatfalafel]

I was on their chat the other day and the support person was pretty useless in answering my query about a product I bought and received 2 weeks ago. However, he seems to have been so bad that today I arrived home to another delivery of the product we'd been discussing. I did explicitly say in the chat I'd already received the product in question.

They haven't charged me for it and it's going to be a pain to explain because I have no order number for it. I'll get on chat tomorrow and tell them but just curious as to what you would do in the situation.

YABU = be honest and confess
YANBU = keep it

It’s Amazon, I wouldn’t give it a second thought. Keep it and sell it and spend the money on having a lovely Christmas on Jeff Bezos.

Same. The only good thing about Amazon is its absurdly generous customer relations policy.

What is it? Asking because that would have some bearing on whether I'd keep it. Obviously you'll get countless posts about it being theft and stealing and pass-agg, scantimonious 'I couldn't sleep at night if I kept it, but you do you,' comments but really, how much dough has Amazon saved with their tax arrangements? I wouldn't feel guilty if I kept it. It's not like they're a small business struggling to stay afloat.

When they start paying tax honestly I will start giving a toss about customers needing to be 100% honest.
Keep it and say nothing more. Take it as an apology for crap service.

😂It's great

Interesting that most condone stealing.
Great example to your children.
No matter if amazon makes millions or 30p per annum, it is still stealing.

I’d mention it to them on the chat but expect them to say keep it.

I've returned a couple of Amazon purchases - cheap ones- in the sense that I've completed the return online. I've then got a message saying to keep the item and they're refunding the money anyway - literally not worth the cost of the return for a £4 item for them 🤷🏻‍♀️

I say keep it btw

They won't charge yet. You get 28 days to return so I definitely advise you do or they re charge x

I'd contact support, then at least you'll be sure if you can keep It or not.

I rang them once about an expensive product I wanted to return. At first they said sorry you can’t then I could almost hear the fucks leaving their voice as they said actually it’s fine I’ll refund you. Keep the product too.
I sold it on eBay 🤣

Look up brushing scams. You might have been hacked

Someone I know just got a £250 camera sent to her by Amazon totally randomly (had ordered something else) and they told her to keep it. So tell them and they'll probs say to keep it!

I'd return it for a refund and keep the other one

Keep it - what was it?

It’s not stealing.

OP explained her chat with Amazon. They sent it in error. It’s is a case in trading law that if you are sent something by a company that you haven’t asked for you are legally entitled to keep it.

A friend ordered some stationary items from Amazon and instead received a £500 lawnmower. She contacted Amazon and they told her to keep it.

I’ve heard that any returns just go in a skip anyway. It’s too much hassle for them to return it to the shelves.

A couple of years ago we had over six months of receiving items we had not ordered and were not gifts from family, friends or business contacts. My husband received a lot of corporate gifts but these are sent directly by courier and never via Amazon and are always accompanied by a card saying who it's from.

Most were electrical items which included iPhones, iPads, x boxes, sound bars, Kindles and a kitchen gadgets of mixers, air fryers and a few other gadgets oh and some fans.

All the big named brands.

We also got a couple of rugs, garden chairs, garden tools non electrical, a post box, bedding and an assortment of DIY paraphernalia!

Most addressed to me but some to my husband.

Nothing showed on our accounts. Nothing ever charged to us. No one came to claim anything. No return addresses with items.

Amazon said they had been ordered for us but couldn't say who by and one time my husband couldn't make the foreign customer service agent understand and she sent him as a gesture of goodwill a credit to be used!

We received over £6,000 retail worth of items and then they all stopped.

Surname is rare here in the U.K. so not a mistake with names and address and postcode were ours and there are only a few houses in our postcode, no one had ordered these items.

My husband spoke to the police as he works away a lot and was concerned a bunch of criminals would turn up whilst he was away and I was there on my own. Police couldn't suggest anything other than call them if anyone did come calling and asking for them. No one ever came by. Our home is down a long driveway so no random passers by either.

We kept it all for months and then gave some stuff to charity, garden stuff to a neighbour, a lot of things went to a charity raffle and I kept some of the bedding.

@MabelMora bingo

You do realise most of the products on Amazon are sold by independent third parties as it’s a “marketplace”.

Those companies are all likely just trying to support their families and staff and you condone stealing from them? shameful.

DH started to receive luxury items a few months ago. An iPhone, a designer hand bag and an outfit. It was not Amazon but another supplier. It was the devil’s own job to get them returned or get any sense into the people he spoke to. Eventually they collected. I don’t know what type of fraud it was.

Unless it's a product actually made by Amazon itself, then you're screwing over an independent seller. Amazon operates in the same way as Ebay or Etsy.

That's nonsense. Returns go back to the sellers.