Amazon sent me a £300 product I didn't buy

[allthatfalafel]

I was on their chat the other day and the support person was pretty useless in answering my query about a product I bought and received 2 weeks ago. However, he seems to have been so bad that today I arrived home to another delivery of the product we'd been discussing. I did explicitly say in the chat I'd already received the product in question.

They haven't charged me for it and it's going to be a pain to explain because I have no order number for it. I'll get on chat tomorrow and tell them but just curious as to what you would do in the situation.

YABU = be honest and confess
YANBU = keep it

What definition of stealing are you using? In E&W you need dishonesty, judged by the standards of 'ordinary, reasonable people'. I don't think the OP has been dishonest here.

That's not the law. That said, if you did write to them twice and they took no action, I think you'd be very safe.

I watched a netflix documentary the other called Buy Now! The shopping conspiracy. And it showed how Amazon workers destroy millions of products (mostly new and unused) every year, so based on that I probably wouldn't feel too bad about keeping it.

www.itv.com/news/2021-06-21/amazon-destroying-millions-of-items-of-unsold-stock-in-one-of-its-uk-warehouses-every-year-itv-news-investigation-finds

It's not stealing. You didn't ask for it. They sent it to you against your consent. Keep it and sell it.
It's not like it's a local independent retailer.

....I'm concerned that part is going to take a fair bit of effort to get through

I think the live chat part of it will take less time than starting the this tread.
I return things at a local shop that does evri so it's not difficult for me. I don't have to wrap or label the item so literally scan a qr code then hand the item over. It's easy enough to arrange collection from your house too.

Return the one you do have an order number for and keep the money and keep the received item

Are you definitely sure it's not in your order history as a £0 item? I've had this before but it was shown in my history along with a note that if I didn't return the first then I would be charged for both.

I got a free bathroom suite once from Homebase because they were too incompetent to charge me for it (after a previous mix up and then sending me the wrong items).

keep it and forget about it

I once ended up with a duplicated product from Amazon. The first didn't arrive, they sent another and then the first turned up. I contacted them and they sent me a returns label for the second. They then refunded me 🤦🏻‍♀️. That is their problem for having incompetent staff.

They've got six years to chase you for it, presuming that they can trace that it was delivered to your house.

It would not be covered by the legislation around unwanted goods, because you had prior contact with Amazon about it.

They don't have the right to expect any customer to store an item for six years when they have been informed and have failed to collect it. Good luck making that one stand up.

Incorrect. They've had no prior contact about this item, that was about the item.OP bought. This, while the same product, is an entirely different that was not spoken about.

Have a look here - https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G33XVXQPUV79Z2ZC#:~:text=If%20you%20receive%20a%20package,publicly%20available%20names%20and%20addresses.

No. That's not at all what this is or how that works.

Wish this sort of thing happened to me 🤣

Thanks but it was sent from Amazon not a third party seller and it had my name on it.

The law on this is quite clear. You can:

either: inform them you did not ask for this so they can come and collect it. If after 30 days they haven't it becomes yours.

or: do nothing. It is still their responsibility to collect it if they want it back but after six months, even if you haven't told them, it likewise becomes yours.

@allthatfalafel Happened to me once with a kindle. They rang me up as they'd traced it.

That's not the law. That said, if you did write to them twice and they took no action, I think you'd be very safe.

@GeneralPeter I think it is under circumstances. For example, if OP were to sell the goods.

This is only the case for unsolicited goods.

This is not the case here. The goods were clearly sent by mistake. From a legal perspective, it is theft by finding if OP doesn't inform the company.

*It’s not stealing.

OP explained her chat with Amazon. They sent it in error. It’s is a case in trading law that if you are sent something by a company that you haven’t asked for you are legally entitled to keep it.*

@pinkstripeycat Wrong. There is a difference between unsolicited goods, and goods sent in error. In the latter case you have a legal obligation to inform the sender and give them the opportunity to collect. Otherwise it is classed as theft.

I mean, you wouldn't expect to keep money erroneously deposited into your bank account. This situation is no different

So strange, it sounds like they got you confused with a retail outlet of some kind. But you'd think whoever should have received the goods would be making such a fuss that they'd investigate, wouldn't you? I'm going to be up all night wondering about this!

We don't know whether the OP has children, and if she does she wouldn't necessarily tell them.

The jury's out on whether it's stealing or not. Everyone seems to be an expert despite their opposing "facts".

I'd definitely contact Amazon and see what happens, as I feel as though not doing so would be dishonest.

This happened to me last week. They told me to keep it.