Amazon sent me a £300 product I didn't buy

[allthatfalafel]

I was on their chat the other day and the support person was pretty useless in answering my query about a product I bought and received 2 weeks ago. However, he seems to have been so bad that today I arrived home to another delivery of the product we'd been discussing. I did explicitly say in the chat I'd already received the product in question.

They haven't charged me for it and it's going to be a pain to explain because I have no order number for it. I'll get on chat tomorrow and tell them but just curious as to what you would do in the situation.

YABU = be honest and confess
YANBU = keep it

We ordered some paint and in with the paint was a lovely White Stuff dress. Obviously I sent it back immediately as it was STEALING 😉

It used to be a pain. No live chat option and you'd end up with someone that couldn't understand what you were saying. I had an infuriating conversation with someone, somewhere in the world that repeatedly told me my account didn't exist because he had misspelled my email address because apparently the way Brits say the letter "a" sounded like "e" to him.

Nowadays, I agree - the last few times I've had to contact them, the live chat has been really good.

Be honest, and contact them. More often than not they'll tell you to keep it. If they don't, it wasn't meant to be yours.
I was jn the same dilemma last christmas, I ended up with two £400 pool tables in error. Amazon requested I keep the replacement and gave me amazon account credit for the inconvenience!
I sold the extra one in the end, and made some of the cost back of the original one too! 😊

Being sent unsolicited goods following a discussion of said item with customer service is not stealing.

Amazon, for reasons of their own, decided the appropriate action to settle the OP’s issue was to post another one. That’s their decision.

When it’s a complicated customer services problem, in my experience team leaders often say “just send them a new one.”

They can tick that the issue is resolved on their daily stats and no one’s work time is spent on it any longer.

Never underestimate the pressure of “Resolved” stats in a call centre.

I'd tell them about it. It's obviously an error rather than genuine "unsolicited goods"

It's almost as though people have nuanced viewpoints which are affected by context and the individual's actions and intentions.

I sell on Amazon and you can pick how you want them to handle returns for items you dispatch through their distribution hubs. If you dispatch yourself, returns go directly back to you. But yes, some sellers may opt to have stock destroyed as there is a charge for Amazon to send it back to you.

I'd tell them. Quite likely they'll say keep it anyway but if they don't it's on them to sort it out and arrange collection as it's their error. Have just done that for something costing £12 where I got a refund for non-delivery but it then turned up. Would definitely do it for a £300 item!

Always the same on here 😂 deception and dishonesty is fine sometimes and other days not.

It's neither deception or dishonesty.

You're merely confused.

It’s there a scam whereby something gets delivered to your house, people come and pick it up, but you still get charged. Not sure exact details.

Would be rather a co incidence to receive in a scam the very product you were just talking to Amazon about l, don't you think?

It is, the picking and choosing is amusing though.

LEGALLY... you have a duty of care to look after the product and notify Amazon of their error.

If you choose to keep it and say nothing, and then they do a stock check and figure out the error, they can either charge you for it, or ask you to return it un-used (they pay return postage).

So I'd just email them and let them know them of their error, and keep it safe. They reply saying you can keep it.

I absolutely hate dealing with returns, and almost never return even stuff I did order that isn't suitable. There's no way I would faff about at the post office with something I didn't order.

Not a coincidence, because the scammers have hacked the Amazon account to get the stuff delivered in the first place. They then turn up as the fake courier to collect it.

Email them telling them they have 30 days to arrange collection otherwise you will dispose of it. You should to make a reasonable attempt to return unsolicited goods to protect yourself if they try to charge you later on.

The important thing is that you don't have to put yourself out in anyway. The return, if they want it returned, should be arranged in a manner that results in no cost or inconvenience to you.

From a legal perspective, you have to inform the company twice, in writing, to tell them that you have received the good in error. Otherwise you can be taken to court.

I doubt that Amazon would notice though.

We had this, it was a case of identity fraud. We flagged it all to Action Fraud and paid for Cfas (I think) registration. It all stopped. Then one day we got 2 x box games. There was no paperwork in the box. We contacted the supplier who checked on the account in my name. It also had a band new iphone due to be delivered, they managed to stop that.
We were told that an account had been opened in our name and what usually happens is someone tries to intercept the deliveries, or comes to your house from the 'courier company' saying they were delivered in error & would take them back. Of course in this instance, they hadn't, but it did make me suspicious of any cars lingering outside for a while. I wonder how successful this actually is though a a scam.

Not exactly: you have to tell them you received it in error and they have to arrange and collect from your home (you shouldn't have to take it anywhere) within a certain period of time. If they don't collect then yes, you can keep, but you must have advised them.

I've been told to keep the original thing when I had complained about it, and got a replacement. I physically couldn't take it to a drop off place (who probably would have refused due to size) and Amazon couldn't be arsed to collect it apparently 🤷🏻‍♀️

Usually i would say keep it - but i had a business on Amazon for a few years and it will come out of the sellers pocket, not amazons.

Amazon are amazing for their customers, but absolutely shit all over their sellers.

https://letmegooglethat.com/?q=unsolicited+goods+-+my+rights

I would contact Amazon to tell them.

I had a situation where I ordered something from M&S online for store collection. I collected it but for some reason M&S system didn't update so they kept emailing me saying I needed to collect it. I ignored it as I obviously had my thing and wasn't going to claim an extra one for free but then they refunded me because I hadn't collected it. I then called them and they said they had no way to refund it so to just keep it so I got to keep it for free.

GHDs.

They were direct from Amazon rather than an independent seller I'm guessing, although of course I don't know for sure as I didn't order them!

I agree with the other posters saying normally Amazon is really good and easy enough to contact, however I have ended up going round in circles before when there was no order number involved so I'm concerned that part is going to take a fair bit of effort to get through. I will see what they say today though!