This unfortunately is an ongoing challenge. I'm not sure whether it's being overloaded, becoming desensitised by seeing so much horror, or lack of competency/effective management, but it seems to be getting harder and harder to get social services to take action.
I know as a paediatric health professional I have raised concerns so many times to social care, and 95% of the time they either reject the referral straight away, or do a quick check and close the case. If i then escalate/challenge, i have been called 'rude, pushy, unprofessional etc', had conplaints made about me. The referrals take 1-2 hours to complete, then have to be checked by a manager and then sent in, each referral can take half a day to do. And if course it's essential, and a priority, but if health and education professionals keep raising concerns, and keep getting ignored, over time they subconsciously start to doubt themselves 'they are the experts, they keep telling me these things aren't a concern, so maybe I'm wrong to be worried and I will prioritise one of the other 100 things on my to do list'.
The system is failing children, and there are so many times that I have come home and not slept thinking 'what more can I do, how can I get them to take notice, how many more reports and referrals and calls and emails do I have to do for them to take our concerns seriously - I say 'our' as often it's several professionals talking to each other from health and education, all feeding in information but none of us have power to do more than report our concerns.